Moved to new country can't change location

[yeahpeanut]

Plan

Family

Country

Was Norway, Now South Africa

Device

Iphone

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue


Hi,

I have moved from Norway to South Africa and i'm not able to change location to South Africa. I have updated my payment details with South African Revolut account and waiting until next billing, but no change happened. 

Please help how i can get on South AFrica plan as i'm based here.

[Luan]

Hey, @yeahpeanut 
Welcome to the Spotify Community, and thanks for reaching out to us here!

Have you already followed the steps to change your country? If not, you can find them on this official support article:

• Change your country or region settings 

If you are not seeing the option for South Africa on the region menu, I recommend that you try again using another device and making sure the location services are turned on and allowed for that browser. 

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

[yeahpeanut]

Hi Luan,

Thanks for reaching out. 

Yes i've done the steps and still not able to change. 
See photo

Brgds
Sondre

[Luan]

Hi again, @yeahpeanut 

Sorry for not getting back to you before and thanks for sharing this screenshot. I know you said that you already changed your payment method to another one issued in South Africa, but could you double-check if it went correctly, please? I would advice to change it again, making sure you select South Africa as country on the payment change page. After that, you can check the receipts page, to see if the authorization charge for the new payment method was released. If it does, you can try to change the country again, by following the steps you already know.

Let me know how it goes...

Have a great day! 🙂

[dang8]

Hi Luan, I am having a similar issue. I am trying to change my country to USA. Every time I select USA from the payment change page, it immediately redirects me here https://www.spotify.com/us/premium/?ref=checkout&checkout-offer=default-full-price-premium#plans. Any ideas?

[yeahpeanut]

Hi Luan,

There is no possibility to choose country when filling in payment details. 
Only able to fill inn card details. 

There must be a manual solution to this as i have no problem with this on other applications like Netflix and so on

[AlejaR]

Hey there folks,

Thanks for your replies and for the info shared.

@yeahpeanut, when trying to update your payment method, you can change the country by checking in the lower right corner of the same page you kindly sent us in the screenshot:

After that, try again. This should do the trick. If this behavior continues, try using an incognito window, making sure you follow these steps when updating the payment method.

@dang8, just to confirm, have you logged in to your account beforehand? If yes, we'd like to check, when exactly you get redirected to the land page? Does it happen when clicking under update or when clicking the Change payment details button?

Keep us in the loop!

[yeahpeanut]

Hi Alejar, 

I was able to change the location to South Africa, but then it says my payment method and country dont match. 
Its a revolut account with ZAR (South African Rand) account. So the currency on the account is rand, but since its a Revolut account its not working. How can this be solved? This has not been an issue on streaming account and so on. 

Best Regards
Sondre Nilsen

[Maria]

Hey @yeahpeanut,

Thanks for the additional details!

In this case, we'd suggest cancelling the current subscription (which should still be registered in your previous country). Once it's done, you just need to wait for the account to revert to the free service. When it's on free, you can update the region/country settings by following the steps listed under Don’t have Premium? on this page.

After changing the country you can head over to the Family page to signup again. Tip: if you encounter any issues after entering the payment details, the points listed in this article may help. If available, you can give another payment method a shot as well.

It's worth mentioning that you'll keep the account itself when canceling the subscription. This means your playlists, Liked Songs, followed podcasts, etc. will remain on your account. You'll only need to re-download offline playlists/podcasts after resubscribing. Just keep in mind that as you're changing the region, the available content may differ slightly, depending on permissions from rights holders.

Also, as you mention having a Family plan, your family members will need to update their country settings as well after reverting to free. They can do so by following the same steps under Don’t have Premium?. After they've updated it, you can send them invites to the new plan 🙂

Hope this helps & let us know how it goes.