My account has been hacked .. What can I do ?

[coomz]

Hi,

I had an account on Spotify, but it seems it has been hacked :

I cannot connect from any computer, neither from my phone. When I try the "Lost password ?" function it explain me that there is not account associated with that e-mail address, see below :

It seems that someone :

- Change my password

- Change my email account

And the worst, it seems that Spotify never verify by sending an e-mail or something else.

Off course, today, I have no solutions to get my account back. I'm so happy to spend money for someone who stole me  -_-

I would like to known why I never receive an e-mail from Spotify to inform me that :

- Someone with an IP I never used is connecting to my account

- Someone can change everything in my profil/account settings while I'll not be aware of this.

And of course : How can I get my account back.

Thank you !

PS: Please excuse my english which is not my native language.

[user-removed]

Hey Coomz,

I can see that my colleague Anne has replied back to your case 3228277.  Could you please reply back via that thread?