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My account is not updating to premium duo from free

My account is not updating to premium duo from free

Plan

Free/Premium

Country uk

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

My account is not updating to premium duo from free

Reply
1 Reply

Hey @Lizabernethy,

 

Thanks for reaching out.

 

When you login at https://spotify.com/account, does it say Free or Premium?

 

Also, if your transaction was successful, you should've received a receipt from Spotify via email. The receipt contains the username of the account you purchased Premium for and you can use it for logging into Spotify.

 

Let me know how it goes 🙂

MaximSpotify Star
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