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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159493 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159493 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10762 Views
  • 4 replies
  • 11 likes
  • Security
  • 10762 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509333 Views
  • 985 replies
  • 112 likes
  • Account
  • 509333 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124836 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124836 Views
  • 74 replies
  • 12 likes

Superuser Contribution I do not receive verification email

Hello, I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing. PlanPremium DeviceWindowsOperating System10 My Question or Issue

  • Casual Listener
  • Hello,   I'm trying to login using my email, but when I request to send a verification code, I do not receive nothing.   Plan Premium   Device Windows Operating System 10 &n...
  • Yordan
  • Moderator
  • 182 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 182 Views
  • 3 replies
  • 0 likes

Superuser Contribution Out of offline devices

Recently just got a new iPhone and now when I try to download music on my Spotify it’s saying the offline device limit is reached. I can’t find out how to remove other devices.

  • Newbie
  • Recently just got a new iPhone and now when I try to download music on my Spotify it’s saying the offline device limit is reached. I can’t find out how to remove other devices.   
  • Mobclasher
  • Casual Listener
  • 240 Views
  • 4 replies
  • 1 likes
  • Account
  • 240 Views
  • 4 replies
  • 1 likes

romote financing

Hi, can I pay my nieces spotify without managing her account nor transferring the fee monthly? a live in Hungary, she is in Canada?

  • Visitor
  • Hi, can I pay my nieces spotify without managing her account nor transferring the fee monthly? a live in Hungary, she is in Canada?  
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 90 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

  • Regular
  • hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...
  • ynath
  • Regular
  • 25606 Views
  • 161 replies
  • 32 likes
  • Account
    Security
  • 25606 Views
  • 161 replies
  • 32 likes

discover weekly is not avalible in my account

it used to work just fine, but it just dissapered

  • Visitor
  • it used to work just fine, but it just dissapered
  • wz5f6afxyy59k0r3cuyf
  • Newbie
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Não consigo logar na minha conta principal, nem pagar Premium

Não consigo logar na minha conta principal usando meu email, diz que da erro. E estava a meses tentando pagar Premium e não conseguia, alegando erro também

  • Visitor
  • Não consigo logar na minha conta principal usando meu email, diz que da erro. E estava a meses tentando pagar Premium e não conseguia, alegando erro também
  • Billy-J
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

I can't change my country in my profile

I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada. When I go to my profile, I cannot change my region...

  • Visitor
  • I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada...
  • KarinT76
  • Visitor
  • 3264 Views
  • 3 replies
  • 0 likes
  • 3264 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reverting back to a password on Spotify that I've used before

So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I typed in it gave me an error. This didn't make any s...

Spotify Technical Support.png
  • Casual Listener
  • So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I t...
  • Marquod
  • Visitor
  • 9840 Views
  • 14 replies
  • 13 likes
  • Account
    Login
    Premium
  • 9840 Views
  • 14 replies
  • 13 likes

Superuser Contribution My username is my email.

Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I want my email to remain private.

  • Newbie
  •   Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I...
  • daliahx
  • Visitor
  • 863 Views
  • 2 replies
  • 0 likes
  • Account
  • 863 Views
  • 2 replies
  • 0 likes

I can't access the email I set my account up with and can't log in?

Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.

  • Visitor
  • Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.
  • ribezaz
  • Spotify Star
  • 159 Views
  • 1 replies
  • 1 likes
  • 159 Views
  • 1 replies
  • 1 likes

Charged 3 times in a month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
  • 120 Views
  • 1 replies
  • 0 likes

Account

PremiumCountrySweden Device(Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it att all and I can search for it and its there but when I try to log in it says it ...

  • Casual Listener
  •   Premium Country Sweden  Device (Samsung Galaxy a15)   My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it a...
  • Fabianstahl1
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

  • Regular
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
  • sforzando
  • Regular
  • 47407 Views
  • 43 replies
  • 140 likes
  • Other
  • 47407 Views
  • 43 replies
  • 140 likes

Spotify Student page gives error when I try signing up

PlanFreeCountryItaly My Question or IssueHello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked for me. When I attempt to press on the "passa a premium" button I am redirecte...

  • Newbie
  •   Plan Free Country Italy   My Question or Issue Hello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked fo...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • LoLoAtreides
  • Casual Listener
  • 7944 Views
  • 24 replies
  • 14 likes
  • Other
    Premium
    Subscription
  • 7944 Views
  • 24 replies
  • 14 likes

Списали деньги, через PayPal

Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том, что я там никогда не был, и карта у меня Украинск...

  • Casual Listener
  • Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том...
  • Амина1
  • Visitor
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Solved!! Sharing spotify app on one device

Hello! I currently share a computer with my mom since my old computer got messed up. I use the web player, since my mom is logged into Spotify on the app, but I want to make my playlists public which is a feature that isn't available on the website.....

  • Newbie
  • Hello! I currently share a computer with my mom since my old computer got messed up. I use the web player, since my mom is logged into Spotify on the app, but I want to make my playlists public which...
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

My Spotify Profile got follow botted.

My Question or IssueI just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture, and they only follow me. Is there any way that I ca...

  • Casual Listener
  • My Question or Issue I just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture...
  • oschnz
  • Visitor
  • 2661 Views
  • 3 replies
  • 0 likes
  • Account
  • 2661 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update email address

I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later. "Password details I'm using are correct. Any ideas g...

  • Visitor
  • I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later....
  • AlejaR
  • Moderator
  • 27176 Views
  • 39 replies
  • 2 likes
  • 27176 Views
  • 39 replies
  • 2 likes