No more offline listening, neither Premium status

[le-chinoirs]

Hey Spotify-Community,

since it isn't possible to contact anyone directly, I'm posting a message here.

Recently, yesterday, all my Offline-playlists were erased on my smartphones iphone 4s, iphone 5s and macbook pro. I have been subscribing Spotify Premium for 2 years now, thus I am today a User 'for free'??!? 

I can't download playlists, I can't select songs to play in the right order on my smartphone, I must listen to advertisement (!) on my laptop. So i looked up my account settings, I'm from Germany by the way, which refer to my monthly subscription and seems to be uptodate ever since.

My question is, how can i restore my former Premium status without grading up, without speaking to any Spotify associate, who might look into my account settings from another perspective or is that even possible?

Additionally, the User interface on the spotify.com/de/account is so weird, in terms of language. Take for instance: 'Du hast ein Abonnement für . Das Abonnement wird am Spotify Premium automatisch auf 2014-04-19 umgestellt und dir werden 9,99 € in Rechnung gestellt, wenn du es nicht vorher kündigst.' What does that even mean???? Grammar???? Meaning?  

Thanks a lot in advance! This problem is really annoying. I haven't experienced any huge problems before, so it would be sad to cancel this great streaming service...

[user-removed]

Let me guess, you also payed via SofortDauerauftrag? 10 Minutes ago my account got downgraded to standard and now I have the same problem. Switch the language of the site to english (bottom right), the german translation is just utterly crap.

Anyway, it seems like we can't change the payment gateway by ourselfs if the account was associated with a SofortDauerauftrag. Looks like a job for the support team.

[le-chinoirs]

Yeah that's totally it - SofortDauerÜberweisung.

I now posted my case number, which I got after submitting a request to the support team, in the thread below http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Im-paying-for-Premium-but-my-Account...

In hope this will accelerate the process, that one of the support team will look into it.

[user-removed]

Figured. Also made a ticket and send a tweet to @SpotifyCares. Hopefully this will be sorted out quickly, can't stand listening to commercials...

[Joe]

Hi guys. I just posted in the other thread.