Overstappen naar Duo EN betalen

[vannidejo]

Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand betaald heb. Dan betaal ik dus twee keer?

[Joan]

Hi there @vannidejo,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community.
 

iDeal is a direct bank transfer payment method and if you've already paid, you shouldn't be charged again. It's not possible to pay more than once per billing cycle using a singular account, so just be careful and make sure that you're using the correct account and you won't be charged twice while you have an active subscription. 

The screen you're referring to is most likely just asking you to confirm the new price that your account will switch to on the next billing date. If two iDeal payments are issued at the same time, one of them will be refunded automatically and only the correct one will be processed.

Be advised however that it's sometimes not possible to switch directly from Family to Duo. If this doesn't work on your end, then consider cancelling the Family plan, waiting for your account to revert to free and then subscribing to Duo. Neither you nor your members will lose any playlists, music or anything else in the process.

Hope this helps.