PASSWORD PROBLEM

[shes_not_dead_14]

it always shows incorrect password and logs me off every single time i open spotify, i have to create a new password each time. i dont want to lose my acc so what do i do to save my account? this is highly frustrating and im loosing patience...

[MihailY]

Hey @shes_not_dead_14,

Thanks for reaching out.

It sounds like your password is being reset due to the system detecting some suspicious activity on your account. Are you by any chance using a VPN? If yes, please disable it and see if the issue persists. You can also head to your account page, select Manage apps and remove access to all 3rd party services linked to your account (you can reconnect them later).

If the above doesn't have any effect, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

We hope this helps.