Paguei o boleto da promoção de 19 reais por três meses, e agora?

[#1]

Ainda continua aparecendo o gratuito, a assinatura de 3 meses não foi habilitada.
Paguei no boleto.

[Jeremy]

Hi there,

Thank you for reaching out to the Community. Let's take a closer look into this. We hope that you don't mind us replying in English.

Just to confirm, did you add the code correctly by following the steps that's provided in this article? 

We also recommend that you check this article out and follow the steps that's provided in it to make sure that you don't have multiple accounts.

Let us know how it goes so that we can continue to help you out if you need us to.

Take care!

[Vitormsaa]

Fiz o mesmo pagamento dessa promoção através do cartão de débito e está constando que minha próxima fatura será no dia 23/05, ou seja, paguei mas não recebi os três meses que a promoção dizia. 

[Lyubka]

Hey @Vitormsaa,

Thank you for your reply in this thread.

The current 3 months Premium offer is for people that haven't tried Premium before - new subscribers. It's possible that you see the promotion for this on Spotify's home page when you're not logged in because the site can't track if you've had a subscriptions before. Sorry if that has caused any confusion!

If you're getting an error message when trying to redeem the offer - it means that you're not eligible.

This can also happen if you've paid for Premium in the past on another account with the same payment method or if your account was on Premium as member of a Family plan before. In those cases it won't be possible to activate any trial offer as well. For full information on the topic, check out this support article. 

Hope this clear things up. If you need anything else, the Community is here for you 🙂