Password changed without me knowing

[James0527]

Plan

Free

Country

UK

Device

iPad Air 4

Operating System

iPadOS 18.4beta

My Question or Issue

When I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to the login page, I tried to log in, but it said the password was incorrect, even though it was stored in my passcode app, I tried login via google, but it didn’t work. I tried to send a password reset link to my email, but I never received it?

[Billy-J]

Hey @James0527, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.