PayPal Asking for NEW card

[mrSpotify]

i got this error im from the Philippines and when im about to pay for the Premium its asking for a new credit card i already got my credit card Verified hope you help me thank you!

[Peter__]

Weird, is the error you are getting on a Spotify.com page or on paypal's website?

[mrSpotify]

getting the error on paypal side this is the first time I encounter this on my online purchases

[Peter__]

Weird, has the card attached to your PayPal expired (or been renewed and the date needs changed)?

[mrSpotify]

sorry for the late reply...nope i can still use it for purchases its just appearing when im purchasing under spotify philippines

[Peter__]

Is the credit card registered to an address in the Philippines? 

[mrSpotify]

yap it is address in the philippines since i got it here and I live in Philippines

[Peter__]

Well, that is me out of ideas I'm afraid! All I can suggest is you get in touch with the payments team directly using the online contact form and see if they have any suggestions. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[mrSpotify]

thank you for your time kind sir

[mrSpotify]

it seems no one is replying at me using the online contact form

[Peter__]

Could you let us know your 8-digit case number (it's in the automated email reply)?

[mrSpotify]

how do i know this case number?

[Merik]

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@mrSpotify wrote:

how do i know this case number?

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After filling out the contact form, you should have received an email with the case number. Going into your email and searching for "Spotify" should help you find it.

[mrSpotify]

i havnt recived any case number or automated reply

i cant seem to copy paste the reply of the support system its asking me to post a right link

[Merik]

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@mrSpotify wrote:

i havnt recived any case number or automated reply

i cant seem to copy paste the reply of the support system its asking me to post a right link

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Are you receiving that message after clicking "Send Question?" If you could, can you provide us with a screenshot, that'd be great! 🙂

[mrSpotify]

[Teresa]

Hello MrSpotify! The case number appears in the subject of the email. Nevertheless, if you click on "reply" and answer back to our customer support agent, he'll be happy to help you out with your enquiry 🙂 Cheers!

Teresa.

[Peter__]

I do wonder if Spotify support will be able to fix this. If the error you are getting is on PayPal's service, Spotify will probably just see a failed payment and nothing else thinking about it.

[mrSpotify]

im thinking about it maybe its paypal not accepting PhP