Playlists Missing

[kevb8ll]

I have just installed spotify on my macbook and it decided to connect it to my facebook account, why I have no idea, it is NOT something I want to do.

Anyway now I can't unconnect it despite unlinking in preferences. I have tried changing my password using my spotify user name but all my playlists are gone.

I have NO clue whats happened. It is like I have created a clone account, despite the details in my profile being the same as my original account.

How can I get my lists restored?

[Joe]

If your username is the same as in the community then your account is linked to facebook. Your playlists seem to be there though. How are you logging in now? If you log in with your spotify username, you should be able to disconnect from facebook following the steps here.

If that doesn't work, get in touch here and the accounts guys will help. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[kevb8ll]

I have reported it. I did get an automated messaged. 

[Peter__]

@kevb8ll - Just checking in, did you get this sorted?

[kevb8ll]

Not yet although I am in conversation with Spotify. I assume the holiday weekend has got in the way of things.

[Peter__]

Yup, I would guess the same thing! Hopefully it will be solved soon enough.

[kevb8ll]

All sorted.