Premium account hacked

[nirishlad]

Hi all,

My premium account has been hacked by someone, i can log in via my facebook but i cannot change my password. I emailed the account as the email address has been changed and he replied saying that its his account and he bought it from cheapaccount.pw

I have sent in a form but waiting on a reply

Thanks

[MichaelW · Accepted solution]

Hi there,
Welcome at the Spotify Community!

If you're unable to change the password while logged in, and if the email address has been changed, I would recommend you to indeed get in touch with Spotify. 

Please include as many details as possible, such as your address, date of birth, last 4 digits of credit card, transaction IDs, so Spotify can verify that you're the owner of the account. 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[MattSuda]

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

Post back if you still don't get a reply and I'll forward your post to the support team.