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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8961 Views
  • 1 replies
  • 9 likes
  • Security
  • 8961 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480741 Views
  • 979 replies
  • 111 likes
  • Account
  • 480741 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210590 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210590 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120713 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120713 Views
  • 72 replies
  • 12 likes

Student Discount - this feature is currently unavailable!

Hi, I’ve been having difficulties getting Spotify with student discount. I go through clicking the student discount option, entering my password again and it pops us this message " This feature is currently unavailable". I have tried several things t...

  • Regular
  • Hi,   I’ve been having difficulties getting Spotify with student discount. I go through clicking the student discount option, entering my password again and it pops us this message " This fe...
  • Photobooth123
  • Regular
  • 610 Views
  • 8 replies
  • 0 likes
  • 610 Views
  • 8 replies
  • 0 likes

Cant unsubscribe from premium

I cant unsubscribe from premium, the page im directed to are to showing any unsubscribe alternatives

  • Casual Listener
  • I cant unsubscribe from premium, the page im directed to are to  showing any unsubscribe alternatives
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Merry xmas, 3 months for £0.99, no.. Bah humbug!

I have always been a free account holder as far as I can recall, although I have bought a day pass once 4 or 5 years ago. I can understand why you want to stop people from abusing the free trials, but sending an alert to my phone with a "merry xmas, ...

  • Casual Listener
  • I have always been a free account holder as far as I can recall, although I have bought a day pass once 4 or 5 years ago. I can understand why you want to stop people from abusing the fre...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Gift Card not valid

Hi!#GiftCard, I bought a gift card, but if I want to redeem it I get an error message "your premium code is not valid in your country"#GiftCart Pls help! THX! P.

  • Regular
  • Hi!#GiftCard,   I bought a gift card, but if I want to redeem it I get an error message "your premium code is not valid in your country"#GiftCart   Pls help! THX! P.
  • phonneo
  • Regular
  • 1122 Views
  • 15 replies
  • 0 likes
  • Other
    Subscription
  • 1122 Views
  • 15 replies
  • 0 likes

Banner de Spotify Premium a 0,99 cent durante tres meses el 4/01/2015

Acabo de suscribirme al modo premium tras pinchar en un banner, que me decia que ahora podia hacerme premium y disfrutar de 3 meses por solo 0,99. Cual es mi sorpresa que cuando me registro y pago, en el recibo pone que me han cobrao 9,99 EUROS!!!!!!...

  • Casual Listener
  • Acabo de suscribirme al modo premium tras pinchar en un banner, que me decia que ahora podia hacerme premium y disfrutar de 3 meses por solo 0,99. Cual es mi sorpresa que cuando me registro y pago, e...
  • OviiiOne
  • Community Legend
  • 2009 Views
  • 12 replies
  • 1 likes
  • Premium
  • 2009 Views
  • 12 replies
  • 1 likes

No response from Spotify Support

Hi Spotify, I submitted an enquiry (Spotify Case #02219901) on 26th December 2014 but haven't received a reply from the Support team. Would anyone here be able to help me with my case? I lost all of my playlists when I tried to delete Spotify from my...

  • Newbie
  • Hi Spotify,    I submitted an enquiry (Spotify Case #02219901) on 26th December 2014 but haven't received a reply from the Support team.    Would anyone here be able to he...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! I can't get the promotion (0,99€ x 3 months) of Premium (Spain)

Hi, I can't get this promotion. Each time I do click on the link it directly redirects me to the payment page, and the amount is 9,99€/month. There's any problem/limitation with my account?? Thanks a lot, Ernesto.

  • Casual Listener
  • Hi, I can't get this promotion. Each time I do click on the link it directly redirects me to the payment page, and the amount is 9,99€/month.   There's any problem/limitation with my account...
  • OviiiOne
  • Community Legend
  • 517 Views
  • 5 replies
  • 1 likes
  • 517 Views
  • 5 replies
  • 1 likes

gift card not working

Have 2 gift cards purchased in Australia, neither working. Both activated. Tried contacting Spotify, no response and store will do nothing. Any ideas?

  • Casual Listener
  • Have 2 gift cards purchased in Australia, neither working. Both activated. Tried contacting Spotify, no response and store will do nothing. Any ideas?
  • MattSuda
  • Spotify Star
  • 338 Views
  • 7 replies
  • 0 likes
  • Other
  • 338 Views
  • 7 replies
  • 0 likes

No Refund or Premium

Hello I have been in contact with a Spotify representative for nearly a month now and my original issue was never solved. On Dec. 7th I purchased a premium account with your compan and later learned that your company was offering a 3 months of premiu...

  • Newbie
  • Hello I have been in contact with a Spotify representative for nearly a month now and my original issue was never solved. On Dec. 7th I purchased a premium account with your compan and later lea...
  • Grace
  • Spotify
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 236 Views
  • 2 replies
  • 0 likes

Error thrown on recover playlist page

I'm trying to recover some playlists I deleted, but when I visit the "recover playlists" page it shows me the following error: Er is een fout opgetreden bij het ophalen van je verwijderde afspeellijst. Probeer het later nog eens. Which roughly transl...

  • Casual Listener
  • I'm trying to recover some playlists I deleted, but when I visit the "recover playlists" page it shows me the following error:   Er is een fout opgetreden bij het ophalen van je verwijderde ...
  • creynders
  • Casual Listener
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes

Help finding my playlist please!

HI, I originally had a spotify free account and then in December 2013 upgraded to premium. However, when \i reloaded spotify I must have created a new account as there were no playlists. Hence I created lots of new playlists on my premium account. I ...

  • Casual Listener
  • HI, I originally had a spotify free account and then in December 2013 upgraded to premium. However, when \i reloaded spotify I must have created a new account as there were no playlists. Hence I crea...
  • Grace
  • Spotify
  • 328 Views
  • 6 replies
  • 0 likes
  • Premium
  • 328 Views
  • 6 replies
  • 0 likes

premium

Me ofrecen en su publicidad 3 meses por 29 mx pero al querer realizar el pago me solicita 99mx .??

  • Newbie
  • Me ofrecen en su publicidad 3 meses por 29 mx pero al querer realizar el pago me solicita 99mx .??
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

didnt add family members correctly now can't invite them

Gave family members my account info, they downloaded spotify and used. Then realized I needed to invite them from the account page. It thinks they already have premium member on their phone, so it wont let them use the invite and code to become famil...

  • Newbie
  • Gave family members my account info, they downloaded spotify and used. Then realized I needed to invite them from the account page. It thinks they already have premium member on their phone, so it wo...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Holiday Premium Deal w/ Gift Cards

I was hoping to take advantage of the Holiday Premium Deal (and/or the student discount) with my spotify e-giftcards but instead the e-cards just gave me 2 months for full price. Had I known this would happen I would not have purchased gift cards at ...

  • Newbie
  • I was hoping to take advantage of the Holiday Premium Deal (and/or the student discount) with my spotify e-giftcards but instead the e-cards just gave me 2 months for full price. Had I known this wou...
  • MattSuda
  • Spotify Star
  • 382 Views
  • 5 replies
  • 0 likes
  • 382 Views
  • 5 replies
  • 0 likes

Don't want to connect with Facebook anymore

Hello to you all, From the beginning, i used to connect to Spotify with login & password. One day i was speed, i connected with Facebook, and now, i can't connect an other way. Does exist a way to go back to the login & password connection ? Thanks f...

  • Newbie
  • Hello to you all,   From the beginning, i used to connect to Spotify with login & password. One day i was speed, i connected with Facebook, and now, i can't connect an other way. &nbsp...
  • MattSuda
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

i deleted my facebook, and my spotify does not work anymore help me

Please someone helpme, i deleted my facebook, and lost my playlist on spotify the name of playlist was Musiks Adilson Filho how can i get my playlist back? i try to log in in the spotify site with the same password and account has the facebook, but d...

  • Newbie
  • Please someone helpme, i deleted my facebook, and lost my playlist on spotify the name of playlist was   Musiks Adilson Filho   how can i get my playlist back? i try to log in in ...
  • MattSuda
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Problems after card change

I lost and cancelled my card recently and as a result needed to change my payment details but forgot before my service expired. The problem is there is no way option for me to change and continue my service and anytime i try and buy it through the ge...

  • Newbie
  • I lost and cancelled my card recently and as a result needed to change my payment details but forgot before my service expired. The problem is there is no way option for me to change and continue my ...
  • MattSuda
  • Spotify Star
  • 316 Views
  • 3 replies
  • 3 likes
  • Account
    Subscription
  • 316 Views
  • 3 replies
  • 3 likes

Solved!! Change username is not possible. That's clear. Delete/re-create instead then?

Hello, i have mistyped my username while creating a user account using my ipad. Thanks to FAQ: Can I change my username? No, it is not possible to change the username of a Spotify account. It became clear that i can't change it. Sweet. Am i allowed a...

  • Visitor
  • Hello,   i have mistyped my username while creating a user account using my ipad.    Thanks to FAQ:   Can I change my username?   No, it is not poss...
  • MattSuda
  • Spotify Star
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Can I use a USA gift card code on a Canadian Spotify account?

A friend wants to give me a 3 or 6 month code for a gift but I am using a Canadian address and credit card on my current Spotify account? Will the gift card code work?

  • Newbie
  • A friend wants to give me a 3 or 6 month code for a gift but I am using a Canadian address and credit card on my current Spotify account?   Will the gift card code work?
  • MattSuda
  • Spotify Star
  • 4621 Views
  • 1 replies
  • 1 likes
  • 4621 Views
  • 1 replies
  • 1 likes