Premium family - how do I find my family members Spotify username?

[esault05]

Plan

Premium family

Country uk

Device

Samsung Galaxy 9

My Question or Issue

Hi,

How can I add my family members, from my family subscription, as a Spotify friend? As I can't find their username anywhere.

Thanks

[Emilia_8]

Hello @esault05, 

Thank you for reaching out here in the Community!

If you're the plan’s manager (the person who started the plan) you can invite or remove members via link or email address by logging into your Family page at www.spotify.com/account/family. 

The invitee needs to log into (or sign up for) their own account to open an invite.

For more details on Premium Family, make sure to check out this Support Article. 

If your want to find the username, you can do that by following the steps provided here. By choosing Copy Spotify URI or Copy Profile Link you can get the username. It might be different from the display name. 

I hope you'll find this helpful! 

[dazfinn]

This doesn't work. All I can find is the display name. Cannot find usernames for my family members therefore can't log in. Please advise. Thanks 

[OscarDC]

Hey @dazfinn,

Thank you for joining the conversation and welcome.

If you're the owner of a Premium Family Plan, you can check the members that are currently active in your plan by clicking here. However, this section will show the "display name" of each user (if they have set one), but not the autogenerated username on each account. If you want to know the usernames of the current members, you'll need to ask them to follow the steps previously mentioned and send you the name they had.

On the other hand, if you don't have access to your account, we'd recommend checking this article for more info about how to recover it. 

But in case you still have no access, since we don't have access to users accounts in the Community, we'd suggest contacting out Customer Support directly, so they can check your account and help you further.

Hope this helps. If anything else comes up, don't hesitate to ask.