Spotify Card problems...

[Sandewieste72]

I'm from Belgium (don't know if that makes any difference...) and I just bought a Spotify Card of €30 in order to become a Premium member. I had to scratch off the stuff on top of the pin code, but the problem is that with that, I also half scratched off the pin code itself... so I can't read the pin code anymore and I can't redeem the value of the card... There's no phone number to be found, no helpdesk mailaddress... What can I do to fix this problem???

[Bittencourt]

Hi @Sandewieste72,

In this case then I'd suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

If possible, send a photo of the card.

Support usually gets back within a day or two.

Good luck!

[Sandewieste72]

Thanks! I didn't find any contact information at first (except for the community), will follow your advice 😉

[Bittencourt]

You're always welcome 🙂