Spotify Family: Members didn't get Mail for Adr. Verification

[mr_Metro]

Hey Com 🙂 

After more than 5 years of using the family plan, I have my 1st problem: address verification of my family members.
I have received info that my members have received a request to verify their address. I have contacted my members and looked in their mailboxes, and unfortunately could not find an email. Not in spam, not in the trash.

Now the 7 days are up and 2 of the users are already banned and unfortunately cannot join now.

What to do now? I know the policy "Members who do not confirm their address or enter a wrong one will be excluded from the family plans and Duo plan for 12 months". Unfortunately, my members have not received this email.

I have not been able to find a support email address in a hurry either....

I would be happy if the issue can be taken up here and solved together. 

Greetings from Germany
Flo

[Dian]

Hey @mr_Metro ,

Thanks for posting in the Community.

As much as we'd like to help you directly on this matter, we don't have to tools to do so. It's be best to contact our customer support team. Here is how to get in touch with them.

Hope this helps,

Cheers!

[gf_araujo18]

My family account has 6 members, two of them were supposed to confirm the address to continue on the plan.
But this email were never sent and one of them lost the family account.
I can´t see what email they registered and there´s no option to resend it