Spotify Premium trial!

[abbiebeckett97]

hi,
I just accidently clicked on the option to try the spotify premium free trial, and I am worried that after this has ended (in 48 hours) that I will start to be charged as I am using an iphone and have payment details already in my phone, how can i stop this from happening/ or will my account go back to free once the trial has ended and I would have to confirm if i wanted premium? hope this makes sense and I would appreciate a quick response greatly!

[MattSuda]

To check the status and cancel your trial, you need to sign into this page:

https://www.spotify.com/accounts/subscription/

Depending on the trial you got, it might expire without charging.

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

[msreadbbv]

Hi, I've tried a few credit cards but the same message in the attached screen shot keeps popping up. Could you help please?

[MattSuda]

@msreadbbv

Check out this help article:

https://support.spotify.com/learn-more/faq/#!/article/problems-paying-for-spotify-by-card

[msreadbbv]

Thanks but I've called the bank and it's none of the issues stated in the article. What else can I do?

[MattSuda · Accepted solution]

@msreadbbv

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[msreadbbv]

 Thanks!