Spotify account login issues (as a subscription member)

[YMCharts]

Plan

Premium (Family)

Operating System

(iOS, Android, Windows 10)

My Question or Issue

When I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I get the following message: "The username you entered is not linked to an active Spotify account." However, when I log in to my administrator account, I see that the account (as subscription member) does exist and is linked.

[Jeremy]

Hi there @YMCharts,

Thank you for reaching out to the Community.

Can you try to enter the email address the account is linked to instead of a username?

If that doesn't do the trick, can you try to do this from a different device to see if the issue persist?

We'll keep an eye out for your reply.

Take care!

[YMCharts]

Hi,

Thanks for your response.

I have already tried the possible solutions you mentioned, but unfortunately this did not lead to a solution. Is it possible to make adjustments via the administrator account?

KR,

[Novy]

Hey @YMCharts, 

Thanks for getting back to us. 

In this case, we'd recommend reaching out to our Support team here. They'll be happy to continue with the help by checking your accounts to see what might be happening. 

If anything else comes up, the Community will be here.

Cheers.