Spotify subscription abruptly cancelled. Now Family Plan lost.

[NCLAC]

I took advantage of a Christmas-time Spotify offer to open a family plan in 12/14. About three weeks ago on my billing date my Spotify service was abruptly turned off because Spotify was unable to contact my bank. After several go-rounds, I finally got my Spotify back and running, but the rest of my family has been locked out. Now when I look at my account page I see that my account is pre-paid premium and will expire in a couple of weeks. Apparently, rather than resolve the issue with the bank, they just put me on month-to-month.

My questions:

How do I get my family re-instated?

How do I get back to subscription status?

Thanks

[MattSuda]

Sorry for the late reply.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.