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Spotify thinks my son is trying to join our premium family plan from a different country.. WHY???

Solved!

Spotify thinks my son is trying to join our premium family plan from a different country.. WHY???

Plan

Family premium

Device

OPPO

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Spotify thinks my son is trying to join our premium family plan from a different country.. WHY???

Reply

Accepted Solutions
Marked as solution

Hey @Chrisocon,

 

Thanks for reaching out.

 

That's likely because the country setting of his account is set to a different country than yours 🙂 He can update it at https://www.spotify.com/account/profile/.

 

Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @Chrisocon,

 

Thanks for reaching out.

 

That's likely because the country setting of his account is set to a different country than yours 🙂 He can update it at https://www.spotify.com/account/profile/.

 

Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yes it worked thank you!!

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