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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155376 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155376 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10573 Views
  • 3 replies
  • 10 likes
  • Security
  • 10573 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505901 Views
  • 985 replies
  • 112 likes
  • Account
  • 505901 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124377 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124377 Views
  • 74 replies
  • 12 likes

Superuser Contribution password must be reset every log in

PlanPremiumCountryUSDeviceiPhone and Windows My Question or Issuehttps://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is a discussion that had a similar issue but it's closed.every time i restart my...

  • Regular
  • Plan Premium Country US Device iPhone and Windows   My Question or Issue https://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is ...
  • myplaylistFR
  • Visitor
  • 2069 Views
  • 8 replies
  • 0 likes
  • Login
  • 2069 Views
  • 8 replies
  • 0 likes

Superuser Contribution No me acreditan Spotify premium familiar

Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasado una hora desde que realicé el pago correspondien...

  • Newbie
  • Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasa...
  • Nakiri
  • Visitor
  • 783 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 783 Views
  • 2 replies
  • 0 likes

I changed my country and now all my playlists are gone.

Hey guys.. I need your help. I changed my country and now all my playlists are gone (on all devices). I tried to recover them, but it says, I dont have any. Can you help me? Thanks!!

  • Visitor
  • Hey guys.. I need your help. I changed my country and now all my playlists are gone (on all devices). I tried to recover them, but it says, I dont have any. Can you help me? Thanks!!
  • Maxim
  • Spotify Star
  • 1184 Views
  • 1 replies
  • 0 likes
  • 1184 Views
  • 1 replies
  • 0 likes

Spotify concession

PlanPremium CountryIndiaDevice(Iqoo z3 5g)Operating System(Android 13) My Question or IssueI am unable to login Spotify because my mobile number is not linked with any email. So that i complain that to Spotify Twitter. They helped me also.But i lost ...

  • Newbie
  •   Plan Premium  Country India Device (Iqoo z3 5g) Operating System (Android 13)   My Question or Issue I am unable to login Spotify because my mobile number is not linked wi...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! My mobile provider payment is ending - how do I switch to direct debit?

I currently pay for Spotify Premium via my mobile network provider (Three) but they are no longer offering Spotify with contract renewals. I understand that I can change my payment to direct debit in my account, but will this affect my profile, playl...

  • Visitor
  • I currently pay for Spotify Premium via my mobile network provider (Three) but they are no longer offering Spotify with contract renewals. I understand that I can change my payment to direct debit i...
  • Maxim
  • Spotify Star
  • 1384 Views
  • 1 replies
  • 0 likes
  • 1384 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 0 Friends on Spotify

Hi, I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Facebook friends are on Spotify." I know a lot of my friends are on...

  • Newbie
  • Hi,   I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Faceboo...
  • sunshinelov1n
  • Newbie
  • 18230 Views
  • 19 replies
  • 1 likes
  • Account
    Other
  • 18230 Views
  • 19 replies
  • 1 likes

Superuser Contribution Não consigo entrar na minha conta PREMIUM

Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM.Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar minha conta como PREMIUM. Somente como usuário free.Plan...

  • Visitor
  • Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM. Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar min...
  • Maria
  • Moderator
  • 1742 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1742 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't afford premium

I need help I'm live in the Philippines please Spotify can you fix this I don't want premium in my Spotify account.Why did you update this. I love to play music in Spotify but now I hate this app. I don't afford the premium because we're very poor, m...

  • Visitor
  • I need help I'm live in the Philippines please Spotify 🙏😭 can you fix this I don't want premium in my Spotify account.Why did you update this. I love to play music in Spotify but now  I hate t...
  • Ivelina
  • Moderator
  • 1101 Views
  • 1 replies
  • 0 likes
  • Free
  • 1101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn’t work on the app but only on the web site

PlanFreeCountry DeviceiPhone 12 ProOperating SystemiOS 17.2.1 My Question or Issuemy spotify works only on the web site but not on the app. if i try it on the app, it says that i need to put my email and password but when i do it it says “you can onl...

  • Visitor
  •   Plan Free Country   Device iPhone 12 Pro Operating System iOS 17.2.1   My Question or Issue my spotify works only on the web site but not on the app. if i try it on the a...
  • MihailY
  • Moderator
  • 1489 Views
  • 1 replies
  • 0 likes
  • Account
  • 1489 Views
  • 1 replies
  • 0 likes

Link song to two artists accounts

PlanPremiumCountryUSA DeviceMac/iPhone My Question or IssueI have a single on my profile that was written and performed with another artist who is also on Spotify. How do we get that song to show up on both of our pages? It's uploaded through my acco...

  • Newbie
  • Plan Premium Country USA   Device Mac/iPhone   My Question or Issue I have a single on my profile that was written and performed with another artist who is also on Spotify. How do ...
  • FOJOM
  • Casual Listener
  • 2901 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 2901 Views
  • 2 replies
  • 0 likes

Solved!! Spotify thinks my son is trying to join our premium family plan from a different country.. WHY???

PlanFamily premiumDeviceOPPOOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify thinks my son is trying to join our premium family plan from a different country.. WHY???

  • Casual Listener
  • Plan Family premium Device OPPO Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify thinks my son is trying to join our premium family plan from ...
  • Chrisocon
  • Casual Listener
  • 1249 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1249 Views
  • 2 replies
  • 0 likes

Solved!! can't found profile

24 hours ago, i created my Profile and still others can't find my profile; other stuff seems work properly, under my account.Thank you so much

  • Newbie
  • 24 hours ago, i created my Profile and still others can't find my profile; other stuff seems work properly, under my account. Thank you so much
  • Maxim
  • Spotify Star
  • 1437 Views
  • 1 replies
  • 0 likes
  • 1437 Views
  • 1 replies
  • 0 likes

Lost Spotify Gift Card

PlanFree/PremiumCountryUnited StateDeviceiphone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought two spotify gift card on November 29th, 2023. I thought I couldn’t stack the subscription, so I only redeemed on ca...

  • Visitor
  •   Plan Free/Premium Country United State Device iphone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought two spotify gift card on N...
  • Maxim
  • Spotify Star
  • 1440 Views
  • 1 replies
  • 0 likes
  • Account
  • 1440 Views
  • 1 replies
  • 0 likes

i cannot enter my new email address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei already disable my other spotify account because i want to use that email for my new spotif...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i alrea...
  • Maxim
  • Spotify Star
  • 1506 Views
  • 1 replies
  • 0 likes
  • Question
  • 1506 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have reach devices limit, how can I erase all my devices?

I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.

  • Casual Listener
  • I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.
  • Paytonious
  • Casual Listener
  • 962 Views
  • 4 replies
  • 0 likes
  • 962 Views
  • 4 replies
  • 0 likes

Error Logging In on website

PlanFreeCountryUnited StatesDeviceChromebook My Question or IssueEvery time I try to log in to Spotify on my the web player it says that there's an error logging in, but it always lets my dad log in on the same device. I always log in with google, so...

  • Visitor
  •   Plan Free Country United States Device Chromebook   My Question or Issue Every time I try to log in to Spotify on my the web player it says that there's an error logging in, but ...
  • Billy-J
  • Spotify Star
  • 941 Views
  • 1 replies
  • 0 likes
  • Account
  • 941 Views
  • 1 replies
  • 0 likes

Premium account without remembering email associated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have a problem, my credit card is paying for two different accounts in Spotify, one i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Maxim
  • Spotify Star
  • 1208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1208 Views
  • 1 replies
  • 0 likes