Spotify unlimited not working

[abipingu]

Hi,

I upgraded to unlimited about an hour ago, but spotify has not recognised this and just says I have used up my 10 hour song limit. I have still been charged and my account says I'm an unlimited user but I don't have any music available to me.

Help please! Really don't want to just have wasted £4.99 on absolutely nothing.

[Christoffer]

Hello and welcome to the community!

Have you tried to log out and in again?

[abipingu]

Hey thanks for the quick reply

Yep I've logged in and out 6 times ,nothing is changing though 😕

[abipingu]

oh no worries its working now! Guess it just takes a while to update

Thanks for your help

[Christoffer]

Great!

[Okaradsheh]

Hi,

I have the same problem, upgradd to unlimited few days ago and it do show in my account but it keeps telling me that I exceeded the 10 hour limit or that tracks are not available in Ireland although I listened to them few days ago! Could you help me on this one? I have been logging in /out for 3 days now but still not working

Thanks,

Omar

[Peter__]

Hey @Okaradsheh 🙂 

Is your account showing as unlimited on your online overview? 

[Okaradsheh]

yes it says "Spotify unlimited" in the overview and in the account details but music is not working and I keep getting that my 10 hour limit was exceeded!

[Adam]

@Okaradsheh - if you do clean reinstall and then log in with your usual Facebook details, you shouldn't see any limits or messages about limits.