Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Student charge

Solved!
Go to solution

Student charge

Avatar of rickyrios8
Newbie
2015-08-30 05:27 AM
I was charged for the student discount, but it said they could not verify my attendance to my college. It said I would not be charged, but I was still charged onto my debit card.
Labels:
0 Likes
Reply

Accepted Solutions
Marked as solution

Avatar of JoeThomas
Community Legend
2015-08-30 10:36 AM

Hiya:

 

Terribly sorry about this - you're going to need to contact Spotify directly about this matter.

 

You can't always get help from the Spotify help page or community, and Spotify knows that. 

 
You can contact Spotify in the following ways:
 
Twitter | @SpotifyCares (English) or @SpotifyAyuda (Español)
 
Contact Form | Click here so send a contact form, or click here to send it anonymously.
 
~Joe
JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

View solution in original post

0 Likes
2 Replies

Avatar of EvanFasnacht
Music Fan
2015-08-30 06:53 AM

Likely charged you initially trying to set up the account to premium. You may be reimbursed that amount? I'd continue to check the bank account statement to see if they return the money. Continue to check whichever email you have set up through Spotify as well for updates on your premium account attempt. Generally will take some time. 

 

- E.

0 Likes
Marked as solution

Avatar of JoeThomas
Community Legend
2015-08-30 10:36 AM

Hiya:

 

Terribly sorry about this - you're going to need to contact Spotify directly about this matter.

 

You can't always get help from the Spotify help page or community, and Spotify knows that. 

 
You can contact Spotify in the following ways:
 
Twitter | @SpotifyCares (English) or @SpotifyAyuda (Español)
 
Contact Form | Click here so send a contact form, or click here to send it anonymously.
 
~Joe
JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more