Subscripition canceld but still payed for october.

[Caddilactic__]

Hello so i got a problem. I was charged for October even i canceld spotify premium.

I choosed the klarna payment.

[Maxim]

Hey @Caddilactic__,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[Caddilactic__]

Thank you for the answer but i didn't get any email.

[Maxim]

It sounds like you didn't complete the cancellation process. Please give that another try via your subscription page. You'll then receive a confirmation email shortly after that.

[Caddilactic__]

There is only option to buy premium. I did complete but i didn't get any email.

[Sophia]

Thanks for getting back to us @Caddilactic__.

In this case, we'd recommend reaching out to Spotify Support so they can look into this:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/SpotifyCares/
• Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions. We'll be here for you.