Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Solved! Go to Solution.
@Lourdes2016 wrote:
Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!
Hello @Lourdes2016. Thanks for posting in the Spotify Community.
If you're a Premium member, you can travel abroad longer than 14 days. Hopefully this helps. 🙂
@Lourdes2016 wrote:
Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!
Hello @Lourdes2016. Thanks for posting in the Spotify Community.
If you're a Premium member, you can travel abroad longer than 14 days. Hopefully this helps. 🙂
Thank you everybody!!!
When I log in the message says Enjoying your trip? Listen abroad for 14 days. Tell us where you are. Login into spotify.com.
That's what I'm trying to do and you won't let me!!
I'm not abroad....I'm in the middle of the US and I've already checked my location on my phone. Can someone help. I need music for my road trip.
Hello
I see the answer to this query
"f you're a Premium member, you can travel abroad longer than 14 days. Hopefully this helps."
Thanks!
Hello,
I just need to know about the payment method suggested - see my post further down
For the first point I answer myself ... 🙂
As I found this
Premium
If you have Premium, you can use Spotify anywhere in the world for as long as you like!
Thanks
@paulbordoni wrote:Hello
I see the answer to this query
"f you're a Premium member, you can travel abroad longer than 14 days. Hopefully this helps."
- I do not know how long I will be abroad - and I would like to make sure that I can use my premium also if I stay in another country for 6 months or more ...
- I currently pay with the data on my phone. Once in Italy I will be using another number. So to make sure I continue using the service, what do you suggest? (I could change the payment method - but I need to check with you)
Thanks!
Thanks for letting me know
Paul
Hey there @paulbordoni,
Thanks for posting about this here in the Community!
If you haven't already, we'd recommend taking a look at this support site article on using the app when you're travelling abroad.
As you've shared, you can use Spotify anytime and anywhere in the world where unrestricted internet is available.
Regarding your second question, you mention travelling to Italy. If you no longer have access to your original mobile number, no worries! You can always update the country registered in your Spotify account and use a payment method issued from Italy to keep enjoying Premium features.
You can find more info on changing the country registered on your Spotify account here.
Hope this info sheds a bit more light into things! Don't hesitate to give us a shout if there's anything else though.
Have a lovely day 🙂
We are outside of Canada cause my mother in law is dying and now my wife and my son are getting kicked out of the family plan! wth is this?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…