Unable to cancel premium subscription

[BrianH1]

Having paid for premium for several months now I decided to cancel today, I just don't use it enough. I looked in the help section, which showed a screenshot of the subscription page, and gave instructions on how to cancel. Having tried several times I find there is no button in the subscription and payment section as shown on the screenshot, just a message telling me I'll be charged again in a couple of days! It seems there is no availability of a number to ring customer support, or if there is it's very well hidden. Just posting this to record my frustration, and to support my demand for a refund if I am charged for the next month. Seems like a really shabby service. Having googled I found this link which shows the same screenshot so I assume this has happened on some sort of scale.

http://www.irishexaminer.com/examviral/technology-and-gaming/this-is-what-happened-when-people-were-...

[LordRollin · Accepted solution]

Hello Brian. Since you don't seem to have the option to cancel your subscription, I would recommend getting in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible. Hope this helps.

[BrianH1]

OK thanks for that