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Unable to change country setting

Unable to change country setting

Plan

Premium

Country

USA -> India

Device

Macbook Chrome 

 

 

My Question or Issue

I moved from USA to India few months ago. And I am not able to change country setting

Country setting:

I tried changing the country setting. But, it is grayed out i.e disabled. I used to have facebook login. But, then I changed it to email/password login and then removed the facebook login option. It still wont let me change the country. Please see screenshot.

Payment Card:

When I try to add an indian payment card, it says payment and country does not match. 

 

Addresses:

When I try to change the address, it only allows me to add a US address.

 

I think I will need to contact spotify support. Do they have an email ?

Screenshot 2025-01-01 at 3.41.34 PM.png
Screenshot 2025-01-01 at 3.45.13 PM.png
Reply
1 Reply

Hi!

You have to go to payment management(or "manage the credit card") and change the country first ( click the little text under the payment options). After changing the country you can change the payment and then wait with old settings before the new payment goes on with new settings.

Näyttökuva 2025-01-01 104352.png

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