Won't let me log in

[chappyhova1]

When I got home from work I noticed that I had been signed out from all devices and can't log in on any of them. 

When I try to log in I get 

"Oops! Something went wrong, please try again or check out our help area"

Also when I try to reset the password I get 

"The username or email you provided is not associated with an active Spotify account."

My username is chappyhova 

Really frustrating, seems as though my account has disappeared although my friend said it is still there in his friends list!

[redhawk11]

i upgraded to premium and when i went toi log in it said my password was wrong, i reset it etc no luck.  any ideas? god forbid there be a **bleep**ing phone number.  email me if you can redhawk42@live.com

Dave

[liviacaroline1]

I'm having the exact same problem. My account simply vanished and I'm getting absolutely no resolution from Spotify. Also, I bought a Spotify Card for 6 months and received two codes for 3 months each. The first 3 months expired and when I tried to validate for another 3 months, it said my premium code was invalid.

I contacted Support and they sent me three other codes for 1 month each and none of the codes were valid.

I was instructed by Support to create another account and send them all my info and the codes so they could fix it and I haven't heard back.

It has been 4 days and I'm really pissed off right now. Mainly because I'm not getting any resolution for a problem that they created.

They can't even guarantee the safety of my account. How can this happen? All my information completely disappeared and I paid for a service that I'm not getting.

This is ridiculous.

[chappyhova1]

Very worrying!

The strange thing is that when I type my correct password I get 

"Oops! Something went wrong, please try again or check out our help area"

When I type anything else in the password field I get 

"Incorrect username or password"

So it's like it knows that my password is correct but won't let me in!

[liviacaroline1]

So....no response from Spotify?

I've sent 4 or 5 emails and nothing.

I thought it would be quicker here.