Won’t let me sign into old account

[Manny66]

Plan

Free/Premium

Country

Us

Device

iPhone 13

Operating System

(iOS 15

I tried sending into my old account via login without password and I looked up my old username on a friends device and that’s what I typed in. It’s saying that there is no account with that username when clearly it’s still there. Someone help.

[Luan]

Hey, @Manny66 
Welcome to Spotify Community and thanks for reaching out here!

Well, the name you're seeing through your friend's app is your display name and not exactly your username. This answers why you're not able to access your account using the name 'Isaiah webb'. So, in this case, I recommend that you try to access this account using another method like your email address or your phone number, for example, if it is linked to this account.

You can find more information about the difference between display name and username here:

• Username and display name

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Manny66]

Thank you and I’ll try it 

[Luan]

Hey again, @Manny66 

Just jumping here back to check if everything is fine now. Let me know if you followed the tips and if the issue was solved, please.

Stay awesome!

Regards,
Luan