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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1894 Views
  • 0 replies
  • 8 likes
  • Security
  • 1894 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449274 Views
  • 972 replies
  • 109 likes
  • Account
  • 449274 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199828 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199828 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108863 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108863 Views
  • 72 replies
  • 11 likes

Formas de pagamento no plano familiar

Queria resolver uma dúvida, eu notei que para o plano premium, aqui no brasil existe a função de boleto bancário para pagamento, queria saber se poderia existir essa forma de pagamento para o plano família?

  • Newbie
  • Queria resolver uma dúvida, eu notei que para o plano premium, aqui no brasil existe a função de boleto bancário para pagamento, queria saber se poderia existir essa forma de pagamento para o plano f...
  • Bittencourt
  • Spotify Star
  • 10507 Views
  • 7 replies
  • 0 likes
  • 10507 Views
  • 7 replies
  • 0 likes

Superuser Contribution Music Not Playing

I am using the web browser and when I click a song, it does not start to play. If I log out of my account and switch to a different one, without changing anything, it works no problem. Neither account uses premium.

  • Casual Listener
  • I am using the web browser and when I click a song, it does not start to play.  If I log out of my account and switch to a different one, without changing anything, it works no problem.  Ne...
  • masteroflogic1
  • Newbie
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Hi, I recently paid for premium not receiving the service

I have a receipt and had found a forum topic and followed the advice given. I signed out and in. I turned my device off and on. Finally I deleted my app and attempted to reinstall through the App Store. When I try to reinstall through the App Store i...

  • Newbie
  • I have a receipt and had found a forum topic and followed the advice given. I signed out and in. I turned my device off and on. Finally I deleted my app and attempted to reinstall through the App Sto...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Can't change country preference to the country currently in while abroad

Hey, I just started having this problem where I couldn't change my country preference to the country I am currently in. I don't have a spotify subscription and it only highlights the U.S. so I don't have any other option but to choose it. How do I fi...

  • Casual Listener
  • Hey,    I just started having this problem where I couldn't change my country preference to the country I am currently in. I don't have a spotify subscription and it only highlights the U...
  • mariamitmor
  • Newbie
  • 528 Views
  • 6 replies
  • 0 likes
  • 528 Views
  • 6 replies
  • 0 likes

Problem Signing in

So, recently, my email/Spotify got hacked by someone else, using my account and changing the subscription service, listening to my music on another device that isn't mine. I contacted customer support via live chat and they permanently locked everyon...

  • Newbie
  • So, recently, my email/Spotify got hacked by someone else, using my account and changing the subscription service, listening to my music on another device that isn't mine. I contacted customer suppor...
  • 322 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 322 Views
  • 0 replies
  • 0 likes

Create new account with old Facebook email adress

Hi, I want to create a new Spotify account that isn't linked to my Facebook account, but still want to use my main email address that I use for Facebook. I therefore closed down my old Facebook Spotify account but it's not letting me create a new acc...

  • Newbie
  • Hi, I want to create a new Spotify account that isn't linked to my Facebook account, but still want to use my main email address that I use for Facebook. I therefore closed down my old Facebook Spoti...
  • 421 Views
  • 0 replies
  • 0 likes
  • Account
  • 421 Views
  • 0 replies
  • 0 likes

Login

Help! Can’t log in....We entered user name correct but the password is not correct.We asked new password but we don’t receive any e-mail for the new password. Also not in the Spam box.We don’t know wich e-mail adress we used in the passed. Tried all ...

  • Newbie
  • Help! Can’t log in.... We entered user name correct but the password is not correct. We asked new password but we don’t receive any e-mail for the new password. Also not in the Spam box. We don’t ...
  • user-removed
  • Not applicable
  • 256 Views
  • 1 replies
  • 0 likes
  • Login
  • 256 Views
  • 1 replies
  • 0 likes

Make Sure I Receive 'Your Year In Music'?

I loved the Year In Review analytics I received in 2015 but when Spotify updated last year to an email I wasn't able to receive it because I didn't have a specific newsletter checked in my settings. Since we're already close to the end of the year I ...

  • Regular
  • I loved the Year In Review analytics I received in 2015 but when Spotify updated last year to an email I wasn't able to receive it because I didn't have a specific newsletter checked in my settings.&...
  • 397 Views
  • 0 replies
  • 0 likes
  • Account
  • 397 Views
  • 0 replies
  • 0 likes

Chosing Username - not possible anymore?

I delete my old account because want change username...Now after registration its a random username code...How can i chose my username during registration?** See https://support.spotify.com/de/account_payment_help/account_basics/change-my-username/

  • Casual Listener
  • I delete my old account because want change username... Now after registration its a random username code... How can i chose my username during registration?* * See  https://support.sp...
  • SebLangen
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

[All Platforms][Discover] Add like or dislike button to personal discover weekly playlist

I never had problems with my spotefi acound until this evening, I wanted to find music on the discovery page but it only shows new releases and music of the day. Is it a glitch, I had this thing too last month.Do you know what I should do?

  • Casual Listener
  • I never had problems with my spotefi acound until this evening, I wanted to find music on the discovery page but it only shows new releases and music of the day. Is it a glitch, I had this thing too ...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Playlist disappeared & Artists I'm Following list lost

I just spent two days building a special Playlist and an Artist List to follow of over 250 artists. When I logged into my account today the Playlist was gone & my List of Artists had reverted to where they were 3 days ago.I've been a paid subscriber ...

  • Newbie
  • I just spent two days building a special Playlist and an Artist List to follow of over 250 artists.  When I logged into my account today the Playlist was gone & my List of Artists had revert...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

CONNEXION PROBLEM

i recently deleted my facebook account which is related to my premium spotify account . and now with the new one i can't use my premium account The problem ,is the first facebook account is definielty deleted, so i can't disconect the premium account...

  • Casual Listener
  • i recently deleted my facebook account which is related to my premium spotify account . and now with the new one i can't use my premium account  The problem ,is the first facebook account is de...
  • imed1998
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Apple Watch app

Won’t let me log int Watchify or the other Spotify app for Apple Watch keep saying login in failed when my user name and password is correct

  • Newbie
  • Won’t let me log int Watchify or the other Spotify app for Apple Watch keep saying login in failed when my user name and password is correct
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes

Solved!! Want to cancel Spotify Premium Subscription Through iTunes.

I accidentally subscribed through iTunes and would like to cancel it but it won't let me. It is my first time subscribing. I want to subscribe through Spotify. I went to the Subscription & Payment section but I don't see a Cancel Subscription button....

  • Casual Listener
  • I accidentally subscribed through iTunes and would like to cancel it but it won't let me. It is my first time subscribing. I want to subscribe through Spotify.     I went to the Subsc...
  • Buuldhead36
  • Casual Listener
  • 65611 Views
  • 19 replies
  • 6 likes
  • Account
    Premium
    Subscription
  • 65611 Views
  • 19 replies
  • 6 likes

Not able to log on - IP/current country match

Hello everyone, The last couple of years I was quite a lot abroad. I never had any issues to log on. Now back in Belgium I cannot log on anymore. I checked the community and read the suggestions about country and IP address. If I check my account it ...

  • Newbie
  • Hello everyone,   The last couple of years I was quite a lot abroad. I never had any issues to log on. Now back in Belgium I cannot log on anymore. I checked the community and read the suggest...
  • 331 Views
  • 0 replies
  • 0 likes
  • Login
  • 331 Views
  • 0 replies
  • 0 likes

"Plano Familiar Premium" does not work

I upgraded my plan to the "Plano Familiar Premium" so my girlfriend, who lives with me, could have the same package/plan as me. Prior to this upgrade both of us had separate plans. Thus, I upgraded my plan to this Family Premium Plan and my girlfrien...

  • Newbie
  • I upgraded my plan to the "Plano Familiar Premium" so my girlfriend, who lives with me, could have the same package/plan as me. Prior to this upgrade both of us had separate plans. Thus, I upgraded m...
  • 183 Views
  • 0 replies
  • 0 likes
  • Account
  • 183 Views
  • 0 replies
  • 0 likes

Student discount

I was using my student discount on an old account and now I'm trying to use it on my new account it won't let me.

  • Newbie
  • I was using my student discount on an old account and now I'm trying to use it on my new account it won't let me. 
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Overcharged

I just looked at my bank statement and Spotify charged me 9.99 instead of 4.99. How can this be fixed?

  • Casual Listener
  • I just looked at my bank statement and Spotify charged me 9.99 instead of 4.99. How can this be fixed?
  • Maxim
  • Spotify Star
  • 772 Views
  • 3 replies
  • 0 likes
  • Premium
  • 772 Views
  • 3 replies
  • 0 likes

Einloggen funktioniert nicht

Hallo, Ich habe folgendes Problem, nämlich kann ich mich nicht in meinen Account einloggen den ich über Facebook benutze. Jedes mal wenn ich es versuche loggt es mich ein und sofort wieder aus mit den Worten "Benutzername oder Kennwort ungültig". Ich...

  • Newbie
  • Hallo,   Ich habe folgendes Problem, nämlich kann ich mich nicht in meinen Account einloggen den ich über Facebook benutze. Jedes mal wenn ich es versuche loggt es mich ein und sofort wieder a...
  • 573 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 573 Views
  • 0 replies
  • 0 likes

I can't update my payment information!!! HELP!

I had recently got a new bank card and I am trying to update my information so that I can continue with my subscription HOWEVER after inputting new information the information is not updating... it just circles forever without changing my credit card...

  • Newbie
  • I had recently got a new bank card and I am trying to update my information so that I can continue with my subscription HOWEVER after inputting new information the information is not updating... it j...
  • 238 Views
  • 0 replies
  • 0 likes
  • Premium
  • 238 Views
  • 0 replies
  • 0 likes