Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi,I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it. Since I am now the one funding the account, I would really like to have the username be my own actua...
I uploaded my podcast to spotify, linked to my personal account. However, the podcast is for my work and in case a colleague must take over, it would be better to have a separate account for the podcast. Is there a way I can transmit the podcast to a...
Spotify is the only app that REQUIRES me to turn on my location or it turns off my Internet. Literally every other app can play for hours without issues, not Spotify. I get there songs in (if that) and Internet is "disabled". The one time I got throu...
ilk hesabımın şifresini unutmuştum daha sonra yeni bir hesap açtım premium kullanmaya başladım şimdi ilk hesabıma giriş yapmayı başardım premium aldım ancak ıkıncı olusturdugum hesapta da premıum almıstım ve ıkıncı hesapta da premıumu yenıledı ikinci...
PlanFree (former Family)CountryFranceDeviceiPhone 14Operating SystemWindows 10 My Question or IssueHi ! I had a family premium plan and I just downgraded. Now my wife cannot reset her password :The link in the email she received doesn't work.I suspec...
Ive had premium for almost 4,5 years, but this morning my premium stopped and became a free account. ive payed my plans and have enough money on my account, why did this happen?(no i dont use facebook)
Went to log onto Spotify on my computer (web player) and entered my email and password and it said "not recognized". Changed my password, but when I went into my profile, the username was a string of characters that I didn't recognize. I do not log i...
hi there, i presently have a premium subscription. my profile name is "XXX". This profile is linked to my Facebook account. The email used by facebook is an old one (**bleep**). Yahoo has since closed this account for reasons of inactivity. I have su...
I’ve used Spotify for years, but the past maybe year or so I was using a second account with a randomized email. Today I was logged out of that account, I don’t know how or why, and the only one I could get back into was my old Spotify that I hadn’t ...
I got timed out of my Spotify account and can't remember the email or the password, but I can remember the username. I tried looking through the FAQs but I can only find a way to recover my username and not my email when I am not logged into my accou...
I logged out of my old account with an email from a past school but since I left the school, the account I used is locked. I recently changed my account to a new one but I can still see that my old account is open but I can't log in anymore with that...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I'm unable to upgrade to premium. I finished a 7 day trial last week, and every upgrade link takes me to the 30 day trial page. It won't process on this page however, I'm assuming because I've already exhausted a trial. I've made contact with Spotify...
PlanPremiumCountryUSDeviceiPhone and Windows My Question or Issuehttps://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is a discussion that had a similar issue but it's closed.every time i restart my...
Tengo pago domiciliado y me aparece una cuenta que tenía antes
Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasado una hora desde que realicé el pago correspondien...
Hey guys.. I need your help. I changed my country and now all my playlists are gone (on all devices). I tried to recover them, but it says, I dont have any. Can you help me? Thanks!!
PlanPremium CountryIndiaDevice(Iqoo z3 5g)Operating System(Android 13) My Question or IssueI am unable to login Spotify because my mobile number is not linked with any email. So that i complain that to Spotify Twitter. They helped me also.But i lost ...
Premium. PQ?