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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9359 Views
  • 3 replies
  • 9 likes
  • Security
  • 9359 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484987 Views
  • 979 replies
  • 111 likes
  • Account
  • 484987 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211758 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211758 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121441 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121441 Views
  • 72 replies
  • 12 likes

Superuser Contribution Charged 4 times

Hi,I was notified that my payment info was wrong, so I updated my payment informationand then it said it was wrong and then I made sure it was correct and tried it three times after that and was charged on my bank account a total of four times. My pa...

  • Newbie
  • Hi, I was notified that my payment info was wrong, so I updated my payment information and then it said it was wrong and then I made sure it was correct and tried it three times after that and...
  • Jack
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

I paid for premium but have free

Spotify you have to help me out.Leaving for vacation in a couple of days.I got a new credit card and the problem started after that.

  • Newbie
  • Spotify you have to help me out. Leaving for vacation in a couple of days. I got a new credit card and the problem started after that.
  • Jacob
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Hacked account

Hi,My account has been hacked and email address changed. I got a "confirmation email" from Spotify which I responded to, but got no reply or support ticket which makes me suspicious.Please help!

  • Newbie
  • Hi, My account has been hacked and email address changed. I got a "confirmation email" from Spotify which I responded to, but got no reply or support ticket which makes me suspicious. Please he...
  • Jacob
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

Premium profile hacked

Hello.My moms premium profile was hacked some days ago. I am still following the profile but it has changed name, picture and password. The email has also been changed because she cant send the "lost password" thing. Her old spotify name was "kjaer.r...

  • Newbie
  • Hello. My moms premium profile was hacked some days ago. I am still following the profile but it has changed name, picture and password. The email has also been changed because she cant send the "lo...
  • Jacob
  • Community Legend
  • 6181 Views
  • 1 replies
  • 0 likes
  • 6181 Views
  • 1 replies
  • 0 likes

No puedo cambiar mi pais `

ya actualize mi modo de pago y aun no me da la opcion de actualizar el pais en el cual realmente estoy.

  • Newbie
  • ya actualize mi modo de pago y aun no me da la opcion de actualizar el pais en el cual realmente estoy.
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Charged Money Without Receiving Premium

I went to apply for a student discount, entered the information. When it came to searching my school it wasn't present so I closed the tab. Checked my bank and I have been charged the $5.99 (AUD) without receiving premium

  • Casual Listener
  •  I went to apply for a student discount, entered the information. When it came to searching my school it wasn't present so I closed the tab. Checked my bank and I have been charged the $5.99 (AU...
  • user-removed
  • Not applicable
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 257 Views
  • 3 replies
  • 0 likes

Charged twice per month

I´ve spottify premium since to 2015 and my charge is the day 24 per month. Today (02th Aug) charged twice. First: Today isn't my payment daySecond: Charger twice amount. Could you charged only one month in the correct day and cancel a second charged?

  • Newbie
  •  I´ve spottify premium since to 2015  and my charge is the day 24  per month. Today (02th Aug) charged twice.   First: Today isn't  my payment day Second:  ...
  • Jacob
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

*User accounts hacked!*

Everyone, Please be aware that hackers are stealing are loggin info from Spotify. Make sure your password to Spotify is not the same as other passwords for other important accounts that you own. Click on the link below to view the list. Unfortunately...

  • Newbie
  • Everyone, Please be aware that hackers are stealing are loggin info from Spotify.  Make sure your password to Spotify is not the same as other passwords for other important accounts that you o...
  • Jacob
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Security
  • 206 Views
  • 1 replies
  • 0 likes

Can't login in

Hi,I'm having problems logging to my Spotify account on my android. The password and login are accepted but then it shows a message like "enjoying your trip? Go to Spotify.com and say where you are" and never goes into my account, returns to the logg...

  • Visitor
  • Hi, I'm having problems logging to my Spotify account on my android. The password and login are accepted but then it shows a message like "enjoying your trip? Go to Spotify.com and say where you are...
  • Julirufolo
  • Regular
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Solved!! Erro na escolha do plano

Boa noite, Eu costumo sempre fazer a escolha do plano familiar mas foi pausado porque meu cartão havia sido roubado e esqueci de colocar outro. Quando fui efetuar o pagamento, acabei deixando 3 meses pagos de spotify premium somente para mim. Não tem...

  • Casual Listener
  • Boa noite,  Eu costumo sempre fazer a escolha do plano familiar mas foi pausado porque meu cartão havia sido roubado e esqueci de colocar outro. Quando fui efetuar o pagamento, acabei deixando ...
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 285 Views
  • 1 replies
  • 0 likes

Passwort zurücksetzen

Hallo!Ich habe folgendes Problem:Beim Zurücksetzen meines Passwortes (nachdem ich auf den Link den ich als Email bekommen habe und mein neues Wunschpasswort eingegeben habe) kommt immer folgender Fehler:"Die Zeit für dein Formular ist leider abgelauf...

  • Newbie
  • Hallo! Ich habe folgendes Problem: Beim Zurücksetzen meines Passwortes (nachdem ich auf den Link den ich als Email bekommen habe und mein neues Wunschpasswort eingegeben habe) kommt immer folgender...
  • Nader2
  • Newbie
  • 5756 Views
  • 3 replies
  • 1 likes
  • Account
  • 5756 Views
  • 3 replies
  • 1 likes

I got two accounts?!? Why? Help me to get only one!

Hi! I need help!I got two accounts, and the one I've used for several years is apperantly with my old emailadress which I don't use anymore. I want to keep all my playlist, but I want to enter my new emailadress in this account.The problem is that I'...

  • Casual Listener
  • Hi! I need help! I got two accounts, and the one I've used for several years is apperantly with my old emailadress which I don't use anymore. I want to keep all my playlist, but I want to enter my n...
  • osornios
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 308 Views
  • 3 replies
  • 0 likes

I have to update emailadress, trough facebook, but new email on Pb dont transfer to Spotify

I created my Spotify account by Facebook, and is redirected to Fb when I want to edit my details. I have a new e-mail address, but even when I have updated this on Fb, the old e-mail address continue to show on my Spotify account. How do I manage to ...

  • Casual Listener
  • I created my Spotify account by Facebook, and is redirected to Fb when I want to edit my details. I have a new e-mail address, but even when I have updated this on Fb, the old e-mail address continue...
  • osornios
  • Spotify Star
  • 371 Views
  • 3 replies
  • 1 likes
  • 371 Views
  • 3 replies
  • 1 likes

I have questions about changing one Familiar Premium to another Familiar Premium

Hello guyz, I need a little helpWell, as you can see at the title, I wanna know about this. Like, I was already on a Familiar Premium plan with my family, few days ago I moved with my friends, and today the plan has expired, so I wanna do the same Fa...

  • Newbie
  • Hello guyz, I need a little help Well, as you can see at the title, I wanna know about this. Like, I was already on a Familiar Premium plan with my family, few days ago I moved with my friends, and ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Card expired and now i cant login

My payment card expired and now it does not log me in. I tried everything please help

  • Newbie
  • My payment card expired and now it does not log me in. I tried everything please help
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
  • 144 Views
  • 0 replies
  • 0 likes

Cancelacion de suscripcion

Buenas tardes. Alguien me dice como puedo cancelar mi suscripcion a Spotify premium?. Gracias

  • Newbie
  • Buenas tardes. Alguien me dice como puedo cancelar mi suscripcion a Spotify premium?. Gracias
  • Rubyk
  • Newbie
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

My email address changed

Hi. I use facebook spotify. My account is quite old. Account closed while listening to music on my phone today. When I looked at the account details, the email was different. I can not change my e-mail. Because different. Help me!

  • Casual Listener
  • Hi. I use facebook spotify. My account is quite old. Account closed while listening to music on my phone today. When I looked at the account details, the email was different. I ca...
  • yemreyazici
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Make an account

I trived the 30 days trial a while ago, and now i want to make an account for Spotify premium. ( it didnt go automaticly) but all I can find is the free trial whit 99 kroner at month after that. When i try to subscribe to that one, it doesnt work. Be...

  • Newbie
  • I trived the 30 days trial a while ago, and now i want to make an account for Spotify premium. ( it didnt go automaticly) but all I can find is the free trial whit 99 kroner at month after that. When...
  • Astame
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Account pic

How do I change my account pic and name.bascially cause me and the wife were sharing under same email. Now I've upgraded to family premium and it's not allowing me to change the pic

  • Newbie
  • How do I change my account pic and name.bascially cause me and the wife were sharing under same email. Now I've upgraded to family premium and it's not allowing me to change the pic
  • user-removed
  • Not applicable
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes