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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155594 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155594 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10578 Views
  • 3 replies
  • 10 likes
  • Security
  • 10578 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506015 Views
  • 985 replies
  • 112 likes
  • Account
  • 506015 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124388 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124388 Views
  • 74 replies
  • 12 likes

Superuser Contribution How to cancel/ unsubscribe/terminate spotify for family

I want to cancel my spotify for family, but when I got to the account details it only says: choose premium (it states I have the free version) or manage the members of the family. It doesn't say anything like canceling. Whenever I search for an answe...

  • Casual Listener
  • I want to cancel my spotify for family, but when I got to the account details it only says: choose premium (it states I have the free version) or manage the members of the family. It doesn't say...
  • MonicaM_Bogota
  • Roadie
  • 368 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 368 Views
  • 1 replies
  • 1 likes

Superuser Contribution cuenta familiar

Hola, acabo de contratar la cuenta familiar y al momento de agregar a los miembros, solo agreguè a uno y puse aceptar, còmo puedo agregar a los de màs?

  • Casual Listener
  • Hola, acabo de contratar la cuenta familiar y al momento de agregar a los miembros, solo agreguè a uno y puse aceptar, còmo puedo agregar a los de màs?
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivated my Facebook, can't sign in

I Deactivated my Facebook and since my Spotify is linked with my Facebook, there's no other way to sign in. Is there a way to unlink my Facebook and create a password I can use with my email account instead?

  • Visitor
  • I Deactivated my Facebook and since my Spotify is linked with my Facebook, there's no other way to sign in. Is there a way to unlink my Facebook and create a password I can use with my email account ...
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Payment

have been trying to update my payment information for several days now and a pop up box keeps appearing telling me that there is something wrong and I should try again or use a different card. I have tried all the cards i have and it continues to pop...

  • Newbie
  • have been trying to update my payment information for several days now and a pop up box keeps appearing telling me that there is something wrong and I should try again or use a different card. I have...
  • Masta_22
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Premium account

In August I bought a new phone through Rogers. On my new plan, I added the spotify premium account. This was not as a trial basis. Yet, for the last two months, I am on the free account - my premium doesn't work. I contacted Rogers and they stated th...

  • Newbie
  • In August I bought a new phone through Rogers. On my new plan, I added the spotify premium account. This was not as a trial basis. Yet, for the last two months, I am on the free account - my premium ...
  • Masta_22
  • Roadie
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 300 Views
  • 2 replies
  • 0 likes

Cannot access my premium account

I have a premium account with my Rogers share everything plan, the other day I updated my phone and went to listen to music today it had me logged out. I logged back in through Facebook cuz that's the only way I do log in, and it gave me a new free a...

  • Newbie
  • I have a premium account with my Rogers share everything plan, the other day I updated my phone and went to listen to music today it had me logged out. I logged back in through Facebook cuz that's th...
  • Masta_22
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 207 Views
  • 1 replies
  • 0 likes

Can't Find Account (May Have Been Deleted and Re-created)

Hi there, I used to have a Spotify account connected to my Spark NZ mobile plan which gives me Spotify Premium, and this was working fine from middle of 2015 to early Dec 2016. But since getting a new phone (still on the same number/plan) last month,...

  • Newbie
  • Hi there,   I used to have a Spotify account connected to my Spark NZ mobile plan which gives me Spotify Premium, and this was working fine from middle of 2015 to early Dec 2016.   But ...
  • Masta_22
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Recover old Facebook based account

I've lost my old premium account access due to the long in via facebook feature, it still exists but as a user ID number. However I don't know how to long in to it and my new facebook based account has none of the playlists!

  • Newbie
  • I've lost my old premium account access due to the long in via facebook feature, it still exists but as a user ID number. However I don't know how to long in to it and my new facebook based account h...
  • Masta_22
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Hello everyone, i have a little problem...i'm using Spotify Premium and this month i didn't have enough money on my account so it writes me that i'm gonna lose my premium account. But now i have enough money and i don't know what to do for not losing...

  • Casual Listener
  • Hello everyone,   i have a little problem...i'm using Spotify Premium and this month i didn't have enough money on my account so it writes me that i'm gonna lose my premium account. But now i ...
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Rogers wireless free premium subscription

I'm with Rogers and have tried to set up my free two year premium subscription. Every time I reinstall Spotify it takes me to the free membership. I not have premium access. Is there a specific username I need to use ..other issue. Hoping for some he...

  • Casual Listener
  • I'm with Rogers and have tried to set up my free two year premium subscription. Every time I reinstall Spotify it takes me to the free membership. I not have premium access. Is there a specific usern...
  • Masta_22
  • Roadie
  • 370 Views
  • 3 replies
  • 0 likes
  • Account
  • 370 Views
  • 3 replies
  • 0 likes

Not all Canadians speak french...

On the browse page, I usually have at least one french playlist in the discover section, and email blasts seem to come to me in french. I can't find anywhere on my profile where I'm listed as preferring french, except the fact that I'm in Canada, and...

  • Newbie
  • On the browse page, I usually have at least one french playlist in the discover section, and email blasts seem to come to me in french.   I can't find anywhere on my profile where I'm listed a...
  • JBampfield
  • Newbie
  • 187 Views
  • 1 replies
  • 1 likes
  • Account
  • 187 Views
  • 1 replies
  • 1 likes

Solved!! I have been kicked out of a family account

Hello, My premium status has been removed without warning. The titular user in the Premium for Family tried inviting me back, but when I fill all my info (names, address), it states that it cannot confirm that I live on the same address. Please help.

  • Casual Listener
  • Hello,   My premium status has been removed without warning. The titular user in the Premium for Family tried inviting me back, but when I fill all my info (names, address), it states that it ...
  • Maxim
  • Spotify Star
  • 2061 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2061 Views
  • 1 replies
  • 0 likes

Solved!! Can't join premium for family

A family member was unable to join my family plan. The error message was: "We couldn't confirm that you live in the same adress as the main account holder". Even though the adress is the same. Any help?

  • Newbie
  • A family member was unable to join my family plan. The error message was: "We couldn't confirm that you live in the same adress as the main account holder". Even though the adress is the same. Any he...
  • Maxim
  • Spotify Star
  • 3361 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3361 Views
  • 1 replies
  • 0 likes

Gutschein

Ich habe einen Gutschein von Spotify , nun sagt man mir , er sei nicht für mein Land ? Da ich in Österreich wohne, hier studiere und mich damals in Deutschland angemeldet habe. Der Gutschein stammt aus Österreich. Da ich an einer österreichischen Uni...

  • Casual Listener
  • Ich habe einen Gutschein von Spotify , nun sagt man mir , er sei nicht für mein Land ? Da ich in Österreich wohne, hier studiere und mich damals in Deutschland angemeldet habe. Der Gutschein stammt a...
  • Maxim
  • Spotify Star
  • 508 Views
  • 7 replies
  • 0 likes
  • 508 Views
  • 7 replies
  • 0 likes

PAYED ANOTHER ACCOUNT BECAUSE SPOTIFY SUCKS **bleep**

I'm so angry right now, the page bugged or something like that, and althoght it was logged in my account with my email and my facebook, I payed for nothing, I've been with spotify for almost 3 years, I've never had a problem like this one. So I check...

  • Newbie
  • I'm so angry right now, the page bugged or something like that, and althoght it was logged in my account with my email and my facebook, I payed for nothing, I've been with spotify for almost 3 years,...
  • Jacob
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! question about Spotify family (trip)

Hi,We are 2 guys (cousins) that we do live in the same house in Spain. The question is, while living at home he wants to travel on summer and maybe staying there for a month or so (Bulgaria eg) but coming back for the next school year (September). Is...

  • Music Fan
  • Hi, We are 2 guys (cousins) that we do live in the same house in Spain. The question is, while living at home he wants to travel on summer and maybe staying there for a month or so (Bulgaria eg) b...
  • LordRollin
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 280 Views
  • 1 replies
  • 0 likes

DELETE MY ACCOUNT

Deletion of account that is not used anymore. 

  • Visitor
  • Deletion of account that is not used anymore.  
  • ErikG
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Cannot redeem premium family code due to invalid address

Yesterday, I was randomly kicked off my family account and today had my brother send me the code again. I tried to redeem it but keep getting the error that the address is incorrect. How is this possible? I live here!Whatever it is, these ads are dri...

  • Casual Listener
  • Yesterday, I was randomly kicked off my family account and today had my brother send me the code again. I tried to redeem it but keep getting the error that the address is incorrect. How is this poss...
  • donnax0r
  • Casual Listener
  • 751 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 751 Views
  • 2 replies
  • 0 likes