Premium account

[Pezzylp]

In August I bought a new phone through Rogers. On my new plan, I added the spotify premium account. This was not as a trial basis. Yet, for the last two months, I am on the free account - my premium doesn't work. I contacted Rogers and they stated that I am still paying for Premium. Since I can't call Spotify, what do I do?

[KatesHere]

Hey there @Pezzylp, welcome to the Spotify community!

Hmm, that sounds odd. Can you check the following?

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

You can also check out this support article for more suggestions.

Let me know how this helped 🙂

Happy New Year!

K

[Masta_22]

Hi there, I hade the same issue with a promotion from Rogers. If you follow those step, it will probably fix/solve your problem. First you have to know that you will need a PC or Laptop to do all those steps (do not use your cell phone or tablet). Go to your my Rogers account. Click on your account survey link. Scroll down your browser page until you see Spotify logo. Under it you'll see Manage Link, this one help you managing your free promotion. Click on it! You will see your active promotion on your Rogers account. In this survey you will found a link for changing your promotion for an other one ( in this case you got one more choise) texture magasine. Choose it! Fill up all step until you ready to continue with texture program. Do not complete texture account on texture program. Sing out from my rogers. Wait 5 min. Come back on my rogers, on your account survey, go back on manage Spotify promotion. Click on the link to change your promotion again ( return to Spotify ). Make sure that your cell phone, Spotify and facebook are close and log out during those steps. Complete the steps again like you probably does on your cell phone for the first time. Link your rogers promotion to your existing Spotify account with the face book option or your Spotify account. Lisent, enjoy!

If you don't understand any step, send me a message and I will try to help as best as I can!
Music Fan!
Simon Normandin