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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9411 Views
  • 3 replies
  • 9 likes
  • Security
  • 9411 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485553 Views
  • 979 replies
  • 111 likes
  • Account
  • 485553 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211852 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211852 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121524 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121524 Views
  • 72 replies
  • 12 likes

spotify premium bill paid through my phone bill ( i forgot my login and passoword)

I have on the past subscribed to spotify premium and the bill gets paid through my phone bill, however I don't want it anymore as I don't use It i am unsure what account i used for this also so the only way i can cancel it is by providing my phone nu...

  • Newbie
  • I have on the past subscribed to spotify premium and the bill gets paid through my phone bill, however I don't want it anymore as I don't use It  i am unsure what account i used for this also so...
  • crematedman
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 346 Views
  • 1 replies
  • 0 likes

Spotify through my subscription to Telia

I got spotify through my subscription to Telia. Now I Have Changed my subrcription to my husbonde and tonight we Change from telia to Telenor. What happends with my Spotify? I want to keep my accent and al my albums! / Regards

  • Newbie
  • I got spotify through my subscription to Telia. Now I Have Changed my subrcription to my husbonde and tonight we Change from telia to Telenor. What happends with my Spotify? I want to keep my accent ...
  • crematedman
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Subscribtions

I have 2 year with rogers. Everything is active on their end but why can't I get the premium on here with my account? No selection when it asks for cell provider

  • Newbie
  • I have 2 year with rogers. Everything is active on their end but why can't I get the premium on here with my account? No selection when it asks for cell provider
  • crematedman
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

New account to old Facebook

SO I have this new account on spotfi and can't connect to my facebook profile because of my old spotfi account. I did log out already but it's still not working. To make it even worst, I can't delete my old spotfi account and can't even log in on it ...

  • Newbie
  • SO I have this new account on spotfi and can't connect to my facebook profile because of my old spotfi account. I did log out already but it's still not working. To make it even worst, I can't delete...
  • crematedman
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

User exists but cant login or create account and says account dosnt exist

Hello,I registered using my facebook, some time ago a friend loged his premium account on my pc client, then when i tried to log in it says my password has changed (i never did it) later tryed again to log in and it says i dont have any account asoci...

  • Newbie
  • Hello, I registered using my facebook, some time ago a friend loged his premium account on my pc client, then when i tried to log in it says my password has changed (i never did it) later tryed agai...
  • crematedman
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Student discount for previous month

Dear Spotify community,You have been charging me 10 € per month for my spotify premium account from August to November because I forgot to reactivate my student discount with Unidays and somehow didn't see the automatic email. Is there any possibilit...

  • Newbie
  • Dear Spotify community, You have been charging me 10 € per month for my spotify premium account from August to November because I forgot to reactivate my student discount with Unidays and somehow di...
  • crematedman
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Update credit card on file

My credit card was compromised. I need to update with new card. Cannot sign into my account. when I try, it says I am signed in through Facebook and to go onto Facebook settings and change password. I just want to update my cc. How do I get signed in...

  • Newbie
  • My credit card was compromised. I need to update with new card.  Cannot sign into my account.  when I try, it says I am signed in through Facebook and to go onto Facebook settings and chang...
  • juanita64
  • Newbie
  • 188 Views
  • 1 replies
  • 0 likes
  • Login
  • 188 Views
  • 1 replies
  • 0 likes

cannot login with Sonos

Hey, I cannot use Spotify with my Sonos System anymore. Amazon Music works however. I am told on the Sonos app that authorization of my account failed. It worked for over 1.5 years before. Can somebody help?

  • Newbie
  • Hey, I cannot use Spotify with my Sonos System anymore. Amazon Music works however. I am told on the Sonos app that authorization of my account failed. It worked for over 1.5 years before. Can somebo...
  • crematedman
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Account Issues- Desktop App

I am attempting to use my Desktop app but music is connecting to a device that I don't recognize. I log in with my FB info and I have updated that password and relogged in only to still experience the same issue.

  • Regular
  • I am attempting to use my Desktop app but music is connecting to a device that I don't recognize. I log in with my FB info and I have updated that password and relogged in only to still experience th...
  • Jacob
  • Community Legend
  • 722 Views
  • 12 replies
  • 0 likes
  • Account
    Login
    Security
  • 722 Views
  • 12 replies
  • 0 likes

I PURCHASED FOR THE PREMIUM BUT IM STILL HAVE FREE ACCOUNT

Hello, The last friday i purchased the premim but im still have free account. I already follow all the instruction that people mention in the forum but it didnt work at all. I used the safety pay method of payment directly in the bank. Im looking for...

  • Newbie
  • Hello,  The last friday i purchased the premim but im still have free account.  I already follow all the instruction that people mention in the forum but it didnt work at all.  I us...
  • Jacob
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! I already paid for the premium service

I already paid for the premium service, this is the charge on my card, but the premium service is not activated in my spotify account, i have the bank confirmation

  • Newbie
  • I already paid for the premium service, this is the charge on my card, but the premium service is not activated in my spotify account, i have the bank confirmation 
  • Jacob
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Need help

I paid for premium today and it's still saying I'm free, ya take my money and I don't get what I'm paid

  • Casual Listener
  • I paid for premium today and it's still saying I'm free, ya take my money and I don't get what I'm paid
  • Nico
  • Community Legend
  • 310 Views
  • 5 replies
  • 0 likes
  • 310 Views
  • 5 replies
  • 0 likes

I dont have apotify but im being charged

I have never used or even heard of spotify till seeing $10.80 charges on my cc from spotify. I can't cancel it because it shows I have no subscription so now what do I do?

  • Casual Listener
  • I have never used or even heard of spotify till seeing $10.80 charges on my cc from spotify. I can't cancel it because it shows I have no subscription so now what do I do?
  • EthanS1
  • Community Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • Other
  • 315 Views
  • 3 replies
  • 0 likes

VODAFONE UNDER 30 + SPOTIFY

Hi,I'm a vodafone client whit the promotion "Vodafone Under 30" (Italy) activated on my number. I also activated a few months ago the Spotify Premium account as the vodafone promotion offers. Today Spotify has notified me that the subscription is end...

  • Newbie
  • Hi, I'm a vodafone client whit the promotion "Vodafone Under 30" (Italy) activated on my number. I also activated a few months ago the Spotify Premium account as the vodafone promotion offers. ...
  • Maxim
  • Spotify Star
  • 515 Views
  • 5 replies
  • 1 likes
  • 515 Views
  • 5 replies
  • 1 likes

Unable to Sign in to my Premium account from Win 10 computer or iPhone

I put Spotify on my Win 10 computer and when I went to use it it asked for my username/password. I had setup this account linked to Facebook. When I use these credentials it says,"there is no Facebook account associated". If I try to get my password ...

  • Casual Listener
  • I put Spotify on my Win 10 computer and when I went to use it it asked for my username/password. I had setup this account linked to Facebook. When I use these credentials it says,"there is no Faceboo...
  • twelvebar
  • Casual Listener
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Spotify is a scam

I have never had or tried Spotify yet my credit card shows 4 charges from them and I can't find any way to speak to anyone! Please let me know if u guys have any clue how to reach someone from this company

  • Casual Listener
  • I have never had or tried Spotify yet my credit card shows 4 charges from them and I can't find any way to speak to anyone! Please let me know if u guys have any clue how to reach someone from this c...
  • EthanS1
  • Community Legend
  • 410 Views
  • 2 replies
  • 0 likes
  • Android
  • 410 Views
  • 2 replies
  • 0 likes

Trying to get Premium for 0.99

I've tried several times to get Premium, i pay with paypal and after that my account still says Free and there are no charges.

  • Casual Listener
  • I've tried several times to get Premium, i pay with paypal and after that my account still says Free and there are no charges.
  • Maxim
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Solved!! Won't let me login on my macbook pro.

So I do not know what else I can do. I have resat my password twice, went to the internet and checked my account name. I have the name and password because I am getting on my account for the website but not for the app on my macbook. The attachted sc...

  • Casual Listener
  • So I do not know what else I can do. I have resat my password twice, went to the internet and checked my account name. I have the name and password because I am getting on my account for the website ...
  • Nico
  • Community Legend
  • 3249 Views
  • 3 replies
  • 0 likes
  • 3249 Views
  • 3 replies
  • 0 likes