Can't make a payement for premium

Hello,I am a spotify premium user since many year. Suddly my premium account was suspended and I was asked to updated my paiement. I have tryed with many credit cards (that I am sure that are valid: I have checked with my bank) but it is still refusi...

• pikhanovm
• Newbie
• Hello, I am a spotify premium user since many year. Suddly my premium account was suspended and I was asked to updated my paiement. I have tryed with many credit cards (that I am sure that are valid...
• 2016-10-01 11:19:55 AM
• 2016-10-01 12:29:03 PM
• Bearfootrecords
• Community Legend
• 164 Views
• 1 replies
• 0 likes

Premium Family

hi so I deleted my spotify premium subscription via my phone-carrier over a week ago but still I can't change my subscription to the premium family one because somehow spotify hasn't noticed that I deleted the other subscription. thank you!

• noemicaroline
• Casual Listener
• hi   so I deleted my spotify premium subscription via my phone-carrier over a week ago but still I can't change my subscription to the premium family one because somehow spotify hasn't noticed...
• 2016-10-01 11:31:40 AM
• 2016-10-01 12:08:12 PM
• noemicaroline
• Casual Listener
• 248 Views
• 2 replies
• 0 likes
• Subscription

Oops, seems your carrier or payment provider is having a bad day. Don't worry, no money has been cha

I keep on getting this message when applying for a new premium subscription. Please help.

• Leonids08
• Casual Listener
• I keep on getting this message when applying for a new premium subscription. Please help.
• 2016-09-30 12:40:46 AM
• 2016-10-01 11:28:29 AM
• Sonji11
• Casual Listener
• 401 Views
• 4 replies
• 0 likes

Spotify premium problems

Ive been tryna get spotify premium w an itunes card but the problem is that the "get sportify premium" doesnt pop up...

• Quinteroj48
• Regular
• Ive been tryna get spotify premium w an itunes card but the problem is that the "get sportify premium" doesnt pop up...
• 2016-10-01 5:05:30 AM
• 2016-10-01 10:30:49 AM
• Maxim
• Spotify Star
• 171 Views
• 1 replies
• 0 likes
• Account

How can i transfer list from Spotify free to premium

• Timpepin
• Newbie
• 2016-09-30 12:58:50 AM
• 2016-10-01 10:26:38 AM
• Maxim
• Spotify Star
• 176 Views
• 1 replies
• 0 likes
• Free
  Premium
  Subscription

Premium account headache

I lost my iphone .. i got a replacement, did a backup and blablabla but when i am logging into my spotify account which should be premium,it says "free" .Checked my linked email address on my bill from iTunes and still doesn't work ..Help me please !...

• Pierreo
• Casual Listener
• I lost my iphone .. i got a replacement, did a backup and blablabla but when i am logging into my spotify account which should be premium,it says "free" . Checked my linked email address on my bill ...
• 2016-09-30 4:27:28 PM
• 2016-10-01 10:22:41 AM
• Maxim
• Spotify Star
• 286 Views
• 3 replies
• 0 likes
• Account
  Free
  Subscription

Spotify thinks I'm abroad but I'm not + changing country problem

I've been using Spotify over a month now and just today, it logged me out and a message popped up saying that "You can only use Spotify abroad for 14 days." The same message pops up when I try to log on. The thing is that I haven't been outside my co...

• MusicVal
• Newbie
• I've been using Spotify over a month now and just today, it logged me out and a message popped up saying that "You can only use Spotify abroad for 14 days." The same message pops up when I try to log...
• 2016-10-01 3:35:01 AM
• 2016-10-01 10:04:41 AM
• Bearfootrecords
• Community Legend
• 245 Views
• 1 replies
• 0 likes

I can not select the country where I am

I can not log in and spotify told me to select the country where I am.but there is only original country. no other country I can choose.(I am in Japan now and I am from Taiwan.)

• lionlai05
• Casual Listener
• I can not log in and spotify told me to select the country where I am. but there is only original country. no other country I can choose. (I am in Japan now and I am from Taiwan.)
• 2016-09-28 2:58:27 PM
• 2016-10-01 9:53:39 AM
• lionlai05
• Casual Listener
• 387 Views
• 2 replies
• 0 likes

Subscription

Hi..i have fido pulse plan which included subscription for premium spotify for 2 years. I'm on my 4th month on my subscription,how come my account said it's free. And can't access any playlist.

• My8
• Casual Listener
• Hi..i have fido pulse plan which included subscription for premium spotify for 2 years. I'm on my 4th month on my subscription,how come my account said it's free. And can't access any playlist.
• 2016-09-29 7:04:33 AM
• 2016-10-01 8:48:44 AM
• Algee
• Roadie
• 325 Views
• 6 replies
• 0 likes

Saved songs no longer downloading and instead streaming on PC

I don't know if this is something that spotify has changed or if it is the result of selecting a higher fidelity quality for my music, but my saved song list is no longer saved directly to my PC. This is problematic for me because I do not have a goo...

• ghostofRobbo
• Newbie
• I don't know if this is something that spotify has changed or if it is the result of selecting a higher fidelity quality for my music, but my saved song list is no longer saved directly to my PC. Thi...
• 2016-10-01 8:30:41 AM
• 2016-10-01 8:43:06 AM
• Algee
• Roadie
• 169 Views
• 1 replies
• 0 likes
• Other

Can login on Spotify site but not the app?

Hi I've tried many times carefully typing the password and can log in to my account online but it doesn't log in on the app saying 'login failed' in entering exactly the same details. Ugh please help! Thanks, Mel

• MelC55
• Casual Listener
• Hi I've tried many times carefully typing the password and can log in to my account online but it doesn't log in on the app saying 'login failed' in entering exactly the same details. Ugh please help...
• 2016-10-01 8:12:06 AM
• 2016-10-01 8:29:32 AM
• MelC55
• Casual Listener
• 161 Views
• 2 replies
• 0 likes

Can't login - account not recognised

Hi as you. Can see my sons account is on my family account. But he can't login either through the website or the app. It says the account doesn't exist - can u help pls ?!

• markleahyz
• Newbie
• Hi as you. Can see my sons account is on my family account. But he can't login either through the website or the app. It says the account doesn't exist - can u help pls ?!
• 2016-10-01 5:18:34 AM
• 2016-10-01 8:27:52 AM
• Algee
• Roadie
• 142 Views
• 1 replies
• 0 likes

30 days free not given to me

Hey guys, I got an e-mail from Spotify saying that if I change to familiar plan, I would get 30 days for free. But it was a lie they didn't give me those days for free

• steven_vk-9
• Newbie
• Hey guys, I got an e-mail from Spotify saying that if I change to familiar plan, I would get 30 days for free. But it was a lie 😞 they didn't give me those days for free
• 2016-10-01 5:38:06 AM
• 2016-10-01 8:24:50 AM
• Algee
• Roadie
• 171 Views
• 1 replies
• 0 likes

Student Discount charged me

I was planning on getting the student discount fot spotify premium but couldn't verify my college so I just exit out the page and yet they still charge me the $4.99 for the premium but didn't actually give it to me help pls

• Mike089
• Newbie
• I was planning on getting the student discount fot spotify premium but couldn't verify my college so I just exit out the page and yet they still charge me the $4.99 for the premium but didn't actuall...
• 2016-10-01 7:24:19 AM
• 2016-10-01 8:21:52 AM
• Algee
• Roadie
• 169 Views
• 1 replies
• 0 likes
• Subscription

Spotify premius problem

Ive been trying to get spotify premium from the app but it is not letting me get it. The "get premium notification" just pops up nd the only option i have is just "got it".

• Quinteroj48
• Regular
• Ive been trying to get spotify premium from the app but it is not letting me get it. The "get premium notification" just pops up nd the only option i have is just "got it".
• 2016-10-01 2:34:23 AM
• 2016-10-01 5:35:32 AM
• Quinteroj48
• Regular
• 230 Views
• 2 replies
• 0 likes
• Premium

Cannot join Premium for Family

In addition to the subject line, this text appears:"Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan." Then you are supposed to click the green butto...

• jeg67
• Newbie
• In addition to the subject line, this text appears: "Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family ...
• 2016-09-30 8:41:08 PM
• 2016-10-01 4:37:50 AM
• Kimchandler5
• Newbie
• 269 Views
• 2 replies
• 0 likes
• Account
  Premium

STUDENT APPROVED, PAID AND STILL NOT PREMIUM

Good night, i send my request for the student discount and i got approved and everything was fine, i paid 2 times and i have not being upgrade yet! i got approved by your third party website... so i have 2 processing payments and still dont have my u...

• Cbellomisle
• Newbie
• Good night, i send my request for the student discount and i got approved and everything was fine, i paid 2 times and i have not being upgrade yet! i got approved by your third party website... so i ...
• 2016-09-26 3:57:38 AM
• 2016-10-01 3:27:36 AM
• krperez
• Newbie
• 218 Views
• 2 replies
• 0 likes

No puedo quitar mi cuenta facebook

Inicie mi cuenta premium familiar con una cuenta de facebook, ahora por problemas personales quiero cerrar mi cuenta de facebook, cuando cancelo mi cuenta en Facebook se cierra mi Spotify tambien y cuando lo inicio este reactiva mi cuenta de facebook...

• amb252
• Newbie
• Inicie mi cuenta premium familiar con una cuenta de facebook, ahora por problemas personales quiero cerrar mi cuenta de facebook, cuando cancelo mi cuenta en Facebook se cierra mi Spotify tambien y c...
• 2016-09-30 5:25:35 PM
• 2016-10-01 2:31:52 AM
• osornios
• Spotify Star
• 290 Views
• 1 replies
• 0 likes
• Account
  Premium