Payment plan changed

Hi, I have been paying for Spotify premium since late 2013. The only way I have been able to afford it has been the very convenient $5 a month deal for college students. It has been that way up until this month. I was just charged $10 dollars, which ...

• bjeffery1312
• Newbie
• Hi, I have been paying for Spotify premium since late 2013. The only way I have been able to afford it has been the very convenient $5 a month deal for college students. It has been that way up until...
• 2015-07-30 5:14:37 PM
• 2015-10-06 5:00:50 PM
• nattejones
• Casual Listener
• 314 Views
• 2 replies
• 0 likes
• Subscription

Payment issue ( double amout )

Hi there ! My payment is charged for $13.98 every month and it's double of the price . I would like to know why it is being charged for twice the amount every month . I need a solution here ! Thank you

• jomun
• Newbie
• Hi there ! My payment is charged for $13.98 every month and it's double of the price . I would like to know why it is being charged for twice the amount every month . I need a solution here ! Thank y...
• 2015-10-05 3:07:45 PM
• 2015-10-06 4:38:38 PM
• Ox1
• Roadie
• 169 Views
• 1 replies
• 0 likes
• Other
  Premium
  Subscription

Being billed for premium but do not have premium account.

My credit card is being billed for premium account but my account says "free"... so I cannot cancel. Please advise how to cancel.

• jzombakis
• Newbie
• My credit card is being billed for premium account but my account says "free"... so I cannot cancel.  Please advise how to cancel.
• 2015-10-05 3:24:04 PM
• 2015-10-06 4:38:15 PM
• Ox1
• Roadie
• 202 Views
• 1 replies
• 0 likes
• Subscription

I upgraded to premium but still on a free trial

Hi the amount has been deducted to my bankaccount but the subscription is not yet premium. I already logout login still the same and havent received an email from you that the payment has been received. Thank you

• Kaycee110214
• Casual Listener
• Hi the amount has been deducted to my bankaccount but the subscription is not yet premium. I already logout login still the same and havent received an email from you that the payment has been receiv...
• 2015-10-05 5:00:46 PM
• 2015-10-06 4:37:05 PM
• Ox1
• Roadie
• 148 Views
• 1 replies
• 0 likes
• Premium

Gift Card Not Working Hong Kong

Hi, I purchased 6 gift cards from an unofficial vendor today, when trying to activate them - it is saing code invalid. 6 gift cards of HKD288, so that's HKD1728 right there. Is there any support for these type of occurences? Surely the spotify commun...

• gupta1006
• Casual Listener
• Hi,    I purchased 6 gift cards from an unofficial vendor today, when trying to activate them - it is saing code invalid.    6 gift cards of HKD288, so that's H...
• 2015-10-05 5:04:37 PM
• 2015-10-06 4:35:31 PM
• Ox1
• Roadie
• 249 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Was charged 2 times for premium but still dont have it

• boopin27
• Newbie
• 2015-10-06 4:36:23 AM
• 2015-10-06 4:31:29 PM
• Ox1
• Roadie
• 158 Views
• 1 replies
• 0 likes

CHARGED FOR STUDENT DISCOUNT

I was going to use my student discount but then decided not to but it still charged me because I put in my debit card info. I pressed the back button on my phone and didn't even fully register and it still charged me. I went back and got the regular ...

• Tstorms04
• Casual Listener
• I was going to use my student discount but then decided not to but it still charged me because I put in my debit card info. I pressed the back button on my phone and didn't even fully register and it...
• 2015-10-06 5:17:30 AM
• 2015-10-06 4:31:02 PM
• Ox1
• Roadie
• 199 Views
• 2 replies
• 0 likes
• Account
  Other
  Subscription

Premium through partner on wrong account

I received a free Premium Spotify account through your partner KPN. Unfortunately I activated the premium account on a new account instead of on my existing Spotify account. As a long-time Spotify user I have a lot of playlistst. However they are in ...

• svenvanmunster
• Newbie
• I received a free Premium Spotify account through your partner KPN. Unfortunately I activated the premium account on a new account instead of on my existing Spotify account.   As a long-time S...
• 2015-10-06 3:45:57 PM
• 129 Views
• 0 replies
• 0 likes
• Account
  Premium

unable to change payment information

I received a notice that my credit card did not go through payment processing because it had expired. I logged into my account and when I try to update the payment information I get a message that something went wrong and I should try back again soon...

• firebird1
• Casual Listener
• I received a notice that my credit card did not go through payment processing because it had expired.  I logged into my account and when I try to update the payment information I get a message t...
• 2015-10-01 7:13:51 PM
• 2015-10-06 3:34:30 PM
• patpatpat
• Newbie
• 590 Views
• 7 replies
• 1 likes
• Subscription

I've upgraded but I'm still getting adverts. I upgraded to a 60 day offer but still getting adverts

Can someone please explain why I'd still be getting adverts after I've apparently upgraded to premium?!

• jethromeyer
• Casual Listener
• Can someone please explain why I'd still be getting adverts after I've apparently upgraded to premium?!
• 2015-06-10 10:00:16 AM
• 2015-10-06 3:22:10 PM
• fruit71
• Newbie
• 269 Views
• 2 replies
• 0 likes

can not update my credit card info to prolong my premium account

everytime I go onto account setting to change my payment details (new credit card info), it says "o no, something went wrong, but dont be sad and come back later". I tried on my iphone safari, on different PCs via Firefox & Chrome. Alsways the same m...

• madnetz
• Newbie
• everytime I go onto account setting to change my payment details (new credit card info), it says "o no, something went wrong, but dont be sad and come back later". I tried on my iphone safari, on dif...
• 2015-10-06 2:18:54 PM
• 136 Views
• 0 replies
• 0 likes
• Account

Where is my Premium subscription?

HelloI need a help!I have a Spotify Premium subscription through Vodafone - Last 25 september my subscription was confirmed (and Vodafone took the payment from my private account, as every month) but until today i have a Spotify Free!!!! The admin of...

• anto_solaris
• Casual Listener
• Hello I need a help! I have a Spotify Premium subscription through Vodafone  - Last 25 september my subscription was confirmed (and Vodafone took the payment from my private account, as e...
• 2015-10-03 6:26:23 PM
• 2015-10-06 2:00:23 PM
• anto_solaris
• Casual Listener
• 232 Views
• 2 replies
• 0 likes
• Premium
  Subscription

Spotify premium

I used to be a music unlimited member on PlayStation until Sony signed on with Spotify. Due to the ending of music unlimited I was given 2 free months, and when I claimed the 2 free months as compensation for music unlimited being shut down, there wa...

• whillz
• Newbie
• I used to be a music unlimited member on PlayStation until Sony signed on with Spotify. Due to the ending of music unlimited I was given 2 free months, and when I claimed the 2 free months as compens...
• 2015-10-01 6:45:02 AM
• 2015-10-06 1:09:35 PM
• MattSuda
• Spotify Star
• 252 Views
• 1 replies
• 0 likes

Unable to access premium

I tried to pay for premium (student) through fb and it said it didn't go through. Well I check my acct. statement and a charge for 4.99 is processing on 9/30. I tried logging out and back in several times and uninstalling and reinstalling to no avail...

• YAB
• Newbie
• I tried to pay for premium (student) through fb and it said it didn't go through. Well I check my acct. statement and a charge for 4.99 is processing on 9/30. I tried logging out and back in several ...
• 2015-10-04 8:20:10 PM
• 2015-10-06 12:32:20 PM
• MattSuda
• Spotify Star
• 168 Views
• 1 replies
• 0 likes

my playlists will not stay private to other users

Subject Account privacy issues .I am constantly trying to make my playlists private each one I have made make secret like you have guided and also have not made (green) automatically make new playlists public in my settings, however if someone types ...

• Zmhx
• Newbie
• Subject Account privacy issues . I am constantly trying to make my playlists private each one I have made make secret like you have guided and also have not made (green) automatically make new playl...
• 2015-10-06 12:24:55 PM
• 171 Views
• 0 replies
• 0 likes
• Account

Help! you appear to be signing in from a different country

I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!

• chloemcarrick
• Newbie
• I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!
• 2015-10-06 12:02:47 PM
• 169 Views
• 0 replies
• 0 likes
• Login

How do I get a hold of ANYONE? I deactivated Facebook and can't login

I deactivated my facebook and it shut down my profile. It won't recognize my email anymore and on the help forums it just tells me to reactivate my facebook to get it to work (which I won't do). I pay for spotify and if it won't let me use my account...

• marierolla
• Casual Listener
• I deactivated my facebook and it shut down my profile. It won't recognize my email anymore and on the help forums it just tells me to reactivate my facebook to get it to work (which I won't do).&nbsp...
• 2015-10-02 5:11:39 AM
• 2015-10-06 11:57:02 AM
• jean3601
• Community Legend
• 362 Views
• 3 replies
• 0 likes
• Login

Charged for two accounts, no response from Customer Service!

My husband started a spotify account and had 3 months free, so that I could use our spotify account on my own and he'd have his own. He thought he cancelled before the 3 month trial was over and didn't, and we thought we needed two accounts until we ...

• ReviewBallerina
• Casual Listener
• My husband started a spotify account and had 3 months free, so that I could use our spotify account on my own and he'd have his own. He thought he cancelled before the 3 month trial was over and...
• 2015-10-02 7:57:44 PM
• 2015-10-06 11:39:44 AM
• jean3601
• Community Legend
• 251 Views
• 3 replies
• 0 likes
• Account
  Subscription

Student discount

Hi, I recently received a message saying that my payment info was unvalid so I went and changed it, but before that I saw the payment history button so I clicked on it and then I got very upset.Last year, I was bragging to a lot of people that you co...

• Kosei_c
• Casual Listener
• Hi,   I recently received a message saying that my payment info was unvalid so I went and changed it, but before that I saw the payment history button so I clicked on it and then I got very up...
• 2015-10-05 5:37:53 AM
• 2015-10-06 11:38:10 AM
• jean3601
• Community Legend
• 396 Views
• 3 replies
• 0 likes
• Account
  Premium
  Subscription