Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9296 Views
  • 3 replies
  • 9 likes
  • Security
  • 9296 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484385 Views
  • 979 replies
  • 111 likes
  • Account
  • 484385 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211589 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211589 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121267 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121267 Views
  • 72 replies
  • 12 likes

[Android][Other] entering the app with my account

hey guys' i had a spotify premium account (that i bought with a year token 3 months ago) and now the app wont let me in and when they send me a link to recover its written that the link is expired (eve though i enter the link right away)how can i get...

  • Visitor
  • hey guys' i had a spotify premium account (that i bought with a year token 3 months ago) and now the app wont let me in and when they send me a link to recover  its written that the link is expi...
  • Billy-J
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Post in any forum other than here.

I clicked help, it took me to all the help threads but I can't start a post. Other than here for some reason. The problem I am having is that I have an artist I am following "Leo" and he does heavy metal covers of songs. But I am constantly getting (...

  • Regular
  • I clicked help, it took me to all the  help threads but I can't start a post. Other than here for some reason.    The problem I am having is that I have an artist I am following "Leo...
  • Jeremy
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Other
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Login works but cannot get into my account menu

Hi, after logging in, I would like to enter My Account menu to look at invoices, maybe change to Duo etc. But I keep getting the Unexpected Error page. Any guidance? B.

  • Casual Listener
  • Hi, after logging in, I would like to enter My Account menu to look at invoices, maybe change to Duo etc. But I keep getting the Unexpected Error page. Any guidance? B.
  • Beruthiel
  • Casual Listener
  • 585 Views
  • 2 replies
  • 0 likes
  • Account
  • 585 Views
  • 2 replies
  • 0 likes

I think my account has been either hacked or tampered with

PlanFreeCountryUnited StatesDeviceI use a Samsung Galaxy 10s and my PC (Mostly my PC)Operating SystemAndroid and Windows 10 My Question or IssueI think my account has been either hacked or tampered with Mainly because my name has been changed and on ...

  • Casual Listener
  •   Plan Free Country United States Device I use a Samsung Galaxy 10s and my PC (Mostly my PC) Operating System Android and Windows 10   My Question or Issue I think my account has...
  • Billy-J
  • Spotify Star
  • 626 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 626 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Random song keeps interrupting my music

Plan—> PremiumCountry—> Canada DeviceiPhone 7PLUS, Samsung SmartTV, MacBook AirOperating System(Idk what systems) My Question or IssueHi! I have a problem that I desperately need fixed. I’ll be playing songs/playlist/artist, whatever it may be, and t...

  • Casual Listener
  • Plan—> Premium Country—> Canada   Device iPhone 7PLUS, Samsung SmartTV, MacBook Air Operating System (Idk what systems)   My Question or Issue Hi! I have a problem that ...
  • Ver
  • Spotify Legend
  • 20466 Views
  • 20 replies
  • 2 likes
  • Account
    Premium
    Security
    Subscription
  • 20466 Views
  • 20 replies
  • 2 likes

Solved!! Unknown device connect with Spotify Connect

Planpremium Operating SystemANDROID sony xperia A couple of weeks now a device unknown to me is connected to my account and changes my recently played songs and most played songs. I have changed my password and used the sign out everywhere option. It...

  • Regular
  • Plan premium   Operating System ANDROID sony xperia    A couple of weeks now a device unknown to me is connected to my account and changes my recently played songs and most playe...
  • Zommes
  • Regular
  • 19150 Views
  • 6 replies
  • 1 likes
  • Account
  • 19150 Views
  • 6 replies
  • 1 likes

My account is damaged and I cannot edit it. Where can I find support chat or contact email?

Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat. Why is it so hard to make a simple and accessible contact form?

  • Casual Listener
  • Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat.   Why is it so hard to make a simple and accessible contact form?
  • sebastianpi
  • Casual Listener
  • 854 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 854 Views
  • 2 replies
  • 1 likes

Superuser Contribution Connecting 2 different accounts to each other.

I had created an account in 2015/2016, not really sure about it, which is still active and useable atm. Back then I wanted to change my profile name, but it was impossible. So, I created a new account and continued with it after couple of years until...

  • Visitor
  •   I had created an account in 2015/2016, not really sure about it, which is still active and useable atm. Back then I wanted to change my profile name, but it was impossible. So, I created a ne...
  • Ver
  • Spotify Legend
  • 1681 Views
  • 3 replies
  • 1 likes
  • Account
  • 1681 Views
  • 3 replies
  • 1 likes

Lost Playlist

Hello,I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am aware of the Restore-Playlist-Feature, but it doesn't...

  • Casual Listener
  • Hello, I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am ...
  • Billy-J
  • Spotify Star
  • 647 Views
  • 3 replies
  • 0 likes
  • Account
  • 647 Views
  • 3 replies
  • 0 likes

Spotify won't let me change my country

I recently moved from Sweden to the UK and need to change the country of my Spotify account but it won't let me do it. I've tried changing my payment plan to use my UK bank account and I've checked that my IP adress is a UK one but it still says that...

  • Newbie
  • I recently moved from Sweden to the UK and need to change the country of my Spotify account but it won't let me do it. I've tried changing my payment plan to use my UK bank account and I've checked t...
  • Billy-J
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
  • 422 Views
  • 1 replies
  • 0 likes

Spotify Stations app iOS for family plan members

I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify Stations app in iOS and logged in with that same acc...

  • Newbie
  • I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify S...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 499 Views
  • 1 replies
  • 0 likes

connexion

PremiumCountryFranceMy Question or IssueJe n'arrive pas à me connecter à mon compte car il est en mode hors connexion

  • Visitor
  • Premium Country France My Question or Issue Je n'arrive pas à me connecter à mon compte car il est en mode hors connexion
  • AdamDamon
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • Login
  • 418 Views
  • 1 replies
  • 0 likes

Log in help

Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or online and can't remember which email account I use fo...

  • Visitor
  • Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or onl...
  • user-removed
  • Not applicable
  • 518 Views
  • 1 replies
  • 0 likes
  • Account
  • 518 Views
  • 1 replies
  • 0 likes

Cannot sign up nor reset password

When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm not sure what are my next steps here.

  • Visitor
  • When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm...
  • Billy-J
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 560 Views
  • 1 replies
  • 0 likes

Want to setup a new DUO account for spouse but they are already belong to a current family account?

Newlyweds here! Have purchased a new premium DUO account for husband and I but my husband is currently part of a family account. I want to send him the invite to join our new DUO account but will that bring along all of his playlists etc. - we don't ...

  • Visitor
  • Newlyweds here! Have purchased a new premium DUO account for husband and I but my husband is currently part of a family account. I want to send him the invite to join our new DUO account but will tha...
  • Billy-J
  • Spotify Star
  • 860 Views
  • 1 replies
  • 0 likes
  • Account
  • 860 Views
  • 1 replies
  • 0 likes

Premium account not activated

My account is not active PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,I WANT MY ACCOUNT ACTIVATED NOW

  • Visitor
  • My account is not active  Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,I WANT MY ACCOUNT ACTIVATE...
  • Billy-J
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Premium
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Issues

PlanPremiumCountryAUTDevice(iPhone XS, Mac mini Late 2014, Lenovo T590)Operating System(iOS 14.01, MacOS version 10.15.7, Windows 10) My Question or IssueWhen I try to login to my Spotify App on my Mac mini I get always an Error Message Username or P...

  • Casual Listener
  • Plan Premium Country AUT Device (iPhone XS, Mac mini Late 2014, Lenovo T590) Operating System (iOS 14.01, MacOS version 10.15.7, Windows 10)   My Question or Issue When I try to l...
  • Ver
  • Spotify Legend
  • 1082 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1082 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payment issues

PlanPremiumCountryTurkeyMy Question or Issue  As you can see spotify charged me 2 times in a month and i don’t accept that. Pls give my money back. Also sorry if i made any mistake im Turkish and don’t really know how to explain myself. Thx

F8559A99-B890-49BA-AACE-34BB32ADDBDB.jpeg
  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue      As you can see spotify charged me 2 times in a month and i don’t accept that. Pls give my money back. Also sorry if i made a...
  • Jeremy
  • Spotify Legend
  • 1405 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1405 Views
  • 5 replies
  • 2 likes

Spotify for Artists

Someone has claimed my Spotify for artists account. How do I get it back? Or at least remove my music from their account and onto my own.

  • Visitor
  • Someone has claimed my Spotify for artists account. How do I get it back? Or at least remove my music from their account and onto my own.
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Spotify artist: Cannot playback posted tracks

I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play. I can’t even click the cover art to pick a song in a new window. So far:- I have emailed distrokid: response was to try re...

  • Regular
  • I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play.  I can’t even click the cover art to pick a song in a new window. ...
  • Billy-J
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • Help
    support
  • 495 Views
  • 1 replies
  • 0 likes