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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 135480 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 135480 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10084 Views
  • 3 replies
  • 9 likes
  • Security
  • 10084 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499458 Views
  • 982 replies
  • 112 likes
  • Account
  • 499458 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123105 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123105 Views
  • 72 replies
  • 12 likes

Premium just vanished....

Ok so i literally just bought the 3 month trial and when I cancelled my membership for reccuring I lost premium... I have the reciept and it even shows through my email that I will still have premium until 3 months from today... This is ridiculous an...

  • Newbie
  • Ok so i literally just bought the 3 month trial and when I cancelled my membership for reccuring I lost premium... I have the reciept and it even shows through my email that I will still have premium...
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

another country

Hi! Somebody is using my email to have spotify, how can i erase that account and start another one?

  • Newbie
  • Hi! Somebody is using my email to have spotify, how can i erase that account and start another one?
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

account

My spark plan for my new phone includes premium spotify. But I actually went for the 7 day free trail not realising I have it already included on my plan, how do I know if I am on psubscribtio out having to pay for a monthly subscribing

  • Newbie
  • My spark plan for my new phone includes premium spotify. But I actually went for the 7 day free trail not realising I have it already included on my plan, how do I know if I am on psubscribtio out ha...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

Bring Back Starred Playlists System

Can anyone help me? A couple days ago I canceled my subscription for premium and now would like it back, but it's not letting me. It's telling me that because my account has already had a premium account, I can't make another one, but it's for the sa...

  • Newbie
  • Can anyone help me?  A couple days ago I canceled my subscription for premium and now would like it back, but it's not letting me. It's telling me that because my account has already had a pr...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I can't log into my occount cause i have a wrong country

Hello, i have a free account.I went into america from italy and u changed my country to usa becouse i didn't have a premium account. Now that I'm back in Italy I can't change the nationality of my account and set it to Italy again. As a result I have...

  • Newbie
  • Hello, i have a free account. I went into america from italy and u changed my country to usa becouse i didn't have a premium account. Now that I'm back in Italy I can't change the nationality of my ...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 212 Views
  • 1 replies
  • 0 likes

payment problem

I was suppose to get subscribed for .99 cents for 3 months and I got charged 12.99..

  • Newbie
  • I was suppose to get subscribed for .99 cents for 3 months and I got charged 12.99..
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

this is not my account

I put in my password and my username and its not my playlist. It is some older womans profile. What the hell

  • Newbie
  • I put in my password and my username and its not my playlist. It is some older womans profile. What the hell
  • MattSuda
  • Spotify Star
  • 829 Views
  • 1 replies
  • 0 likes
  • Account
  • 829 Views
  • 1 replies
  • 0 likes

being charged 9.99 and can't use it

I have been charged yet again 9.99 from my bank, and when I sign into my account it still says I'm on free account.

  • Newbie
  • I have been charged yet again 9.99 from my bank, and when I sign into my account it still says I'm on free account.
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Can't add a family member

Hello, I subsribed 1 week ago to premium + 1 family member, for my brother, and now, my other brother wants a account too!So i had to cancel the subscription, and add one more family I just did it, in my account details says, that i have premium + 2 ...

  • Newbie
  • Hello, I subsribed 1 week ago to premium + 1 family member, for my brother, and now, my other brother wants a account too! So i had to cancel the subscription, and add one more family  &nbsp...
  • MattSuda
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 383 Views
  • 1 replies
  • 0 likes

hlpe

I need glory to my card in

  • Casual Listener
  • I need glory to my card in
  • MattSuda
  • Spotify Star
  • 525 Views
  • 3 replies
  • 0 likes
  • Other
    Subscription
  • 525 Views
  • 3 replies
  • 0 likes

Premium account lost

Hello, A few weeks ago, I upgraded my free Spotify account to the premium account. I enjoyed the service, but this morning I was automatically logged out of Spotify. I thought it was just a glitch, so I tried to log back in and my username/password d...

  • Visitor
  • Hello,   A few weeks ago, I upgraded my free Spotify account to the premium account. I enjoyed the service, but this morning I was automatically logged out of Spotify. I thought it was ju...
  • MattSuda
  • Spotify Star
  • 304 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 304 Views
  • 3 replies
  • 0 likes

My premium subscription also charges in US dollars, I'm from Brazil

Hello, I'm premium subscription to a long time already, but she is still charging in US dollars, I'm from Brazil and I can not change to come charging R $ 14.90, for in US dollars is paid more taxes on the card.o.

  • Newbie
  • Hello, I'm premium subscription to a long time already, but she is still charging in US dollars, I'm from Brazil and I can not change to come charging R $ 14.90, for in US dollars is paid more taxes ...
  • MattSuda
  • Spotify Star
  • 284 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 284 Views
  • 2 replies
  • 0 likes

can't update country

I have some problems with my account. I'm from Chile and the account was created when i was in US. So I'm not able to change country anymore. And is a big problem for me because I use Spotify for work! The case # 02912696...Hope someone can help me a...

  • Casual Listener
  • I have some problems with my account. I'm from Chile and the account was created when i was in US. So I'm not able to change country anymore. And is a big problem for me because I use Spotify for wor...
  • MattSuda
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • Other
  • 263 Views
  • 3 replies
  • 0 likes

Starred songs missing

Hello,I just discovered I lost almost all my starred songs, which had a few hundred songs from 2012. Is there any way to get them back? I would greatly appreciate it. Thanks!

  • Newbie
  • Hello, I just discovered I lost almost all my starred songs, which had a few hundred songs from 2012. Is there any way to get them back? I would greatly appreciate it.    Thanks! &...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 172 Views
  • 1 replies
  • 0 likes

Changed payment information and no longer receiving student discount

Hi there, I've been using spotify premium with a student discount for a while now, but had to renew my credit card recently. When I updated my payment information, it apparently didn't carry the discount over, and I've been charged full price for two...

  • Regular
  • Hi there,   I've been using spotify premium with a student discount for a while now, but had to renew my credit card recently.  When I updated my payment information, it apparently didn't...
  • laura_m
  • Regular
  • 298 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 2 replies
  • 0 likes

Solved!! I am a student and can't change my premium account to student.

I got a subscription about a year ago and didn't realize that I could get a student discount. Now I have cancelled my subscription for the timebeing to save money, but I can't register for the student discount. How can I fix this.

  • Casual Listener
  • I got a subscription about a year ago and didn't realize that I could get a student discount.  Now I have cancelled my subscription for the timebeing to save money, but I can't register for the ...
  • MattSuda
  • Spotify Star
  • 6450 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 6450 Views
  • 3 replies
  • 0 likes

Como eliminar mi correo de spotify?

Instalé spotify basico en mi móvil, pero hice un contrato en moviestar y me ofrecieron la cuenta premium y al momento de querer registrarme me dice que mi correo ya existe y me impide suscribirme con la premium.

  • Newbie
  • Instalé spotify basico en mi móvil, pero hice un contrato en moviestar y me ofrecieron la cuenta premium y al momento de querer registrarme me dice que mi correo ya existe y me impide suscribirme con...
  • MattSuda
  • Spotify Star
  • 10254 Views
  • 1 replies
  • 0 likes
  • 10254 Views
  • 1 replies
  • 0 likes

HELLO

Good morning, Every month that we buy music from you, we must have an invoice with VAT.The invoice must have our company name , address and vat number.Please keep in mind that if we dont have invoice we cannot have back the cost of the VAT. CLOTHING ...

  • Newbie
  • Good morning,   Every month that we buy music from you, we must have an invoice with VAT. The invoice must have our company name , address and vat number. Please keep in mind ...
  • MattSuda
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • Account
  • 401 Views
  • 3 replies
  • 0 likes

Cannot change my profile settings (country)

Hello! Please I need your help and I am no computer or internet expert. I just moved to the Netherlands, and I cannot change my country of residence in order to use Spotify in my new home country. I signed in through Facebook, and in my Facebook acco...

  • Casual Listener
  • Hello!   Please I need your help and I am no computer or internet expert.  I just moved to the Netherlands, and I cannot change my country of residence in order to use Spotify in my new h...
  • MattSuda
  • Spotify Star
  • 451 Views
  • 7 replies
  • 0 likes
  • Account
  • 451 Views
  • 7 replies
  • 0 likes