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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 145437 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 145437 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10251 Views
  • 3 replies
  • 9 likes
  • Security
  • 10251 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502449 Views
  • 985 replies
  • 112 likes
  • Account
  • 502449 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123708 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123708 Views
  • 74 replies
  • 12 likes

hlpe

I need glory to my card in

  • Casual Listener
  • I need glory to my card in
  • MattSuda
  • Spotify Star
  • 525 Views
  • 3 replies
  • 0 likes
  • Other
    Subscription
  • 525 Views
  • 3 replies
  • 0 likes

Premium account lost

Hello, A few weeks ago, I upgraded my free Spotify account to the premium account. I enjoyed the service, but this morning I was automatically logged out of Spotify. I thought it was just a glitch, so I tried to log back in and my username/password d...

  • Visitor
  • Hello,   A few weeks ago, I upgraded my free Spotify account to the premium account. I enjoyed the service, but this morning I was automatically logged out of Spotify. I thought it was ju...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 308 Views
  • 3 replies
  • 0 likes

My premium subscription also charges in US dollars, I'm from Brazil

Hello, I'm premium subscription to a long time already, but she is still charging in US dollars, I'm from Brazil and I can not change to come charging R $ 14.90, for in US dollars is paid more taxes on the card.o.

  • Newbie
  • Hello, I'm premium subscription to a long time already, but she is still charging in US dollars, I'm from Brazil and I can not change to come charging R $ 14.90, for in US dollars is paid more taxes ...
  • MattSuda
  • Spotify Star
  • 286 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 286 Views
  • 2 replies
  • 0 likes

can't update country

I have some problems with my account. I'm from Chile and the account was created when i was in US. So I'm not able to change country anymore. And is a big problem for me because I use Spotify for work! The case # 02912696...Hope someone can help me a...

  • Casual Listener
  • I have some problems with my account. I'm from Chile and the account was created when i was in US. So I'm not able to change country anymore. And is a big problem for me because I use Spotify for wor...
  • MattSuda
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • Other
  • 267 Views
  • 3 replies
  • 0 likes

Starred songs missing

Hello,I just discovered I lost almost all my starred songs, which had a few hundred songs from 2012. Is there any way to get them back? I would greatly appreciate it. Thanks!

  • Newbie
  • Hello, I just discovered I lost almost all my starred songs, which had a few hundred songs from 2012. Is there any way to get them back? I would greatly appreciate it.    Thanks! &...
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 173 Views
  • 1 replies
  • 0 likes

Changed payment information and no longer receiving student discount

Hi there, I've been using spotify premium with a student discount for a while now, but had to renew my credit card recently. When I updated my payment information, it apparently didn't carry the discount over, and I've been charged full price for two...

  • Regular
  • Hi there,   I've been using spotify premium with a student discount for a while now, but had to renew my credit card recently.  When I updated my payment information, it apparently didn't...
  • laura_m
  • Regular
  • 302 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 302 Views
  • 2 replies
  • 0 likes

Solved!! I am a student and can't change my premium account to student.

I got a subscription about a year ago and didn't realize that I could get a student discount. Now I have cancelled my subscription for the timebeing to save money, but I can't register for the student discount. How can I fix this.

  • Casual Listener
  • I got a subscription about a year ago and didn't realize that I could get a student discount.  Now I have cancelled my subscription for the timebeing to save money, but I can't register for the ...
  • MattSuda
  • Spotify Star
  • 6460 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 6460 Views
  • 3 replies
  • 0 likes

Como eliminar mi correo de spotify?

Instalé spotify basico en mi móvil, pero hice un contrato en moviestar y me ofrecieron la cuenta premium y al momento de querer registrarme me dice que mi correo ya existe y me impide suscribirme con la premium.

  • Newbie
  • Instalé spotify basico en mi móvil, pero hice un contrato en moviestar y me ofrecieron la cuenta premium y al momento de querer registrarme me dice que mi correo ya existe y me impide suscribirme con...
  • MattSuda
  • Spotify Star
  • 10274 Views
  • 1 replies
  • 0 likes
  • 10274 Views
  • 1 replies
  • 0 likes

HELLO

Good morning, Every month that we buy music from you, we must have an invoice with VAT.The invoice must have our company name , address and vat number.Please keep in mind that if we dont have invoice we cannot have back the cost of the VAT. CLOTHING ...

  • Newbie
  • Good morning,   Every month that we buy music from you, we must have an invoice with VAT. The invoice must have our company name , address and vat number. Please keep in mind ...
  • MattSuda
  • Spotify Star
  • 406 Views
  • 3 replies
  • 0 likes
  • Account
  • 406 Views
  • 3 replies
  • 0 likes

Cannot change my profile settings (country)

Hello! Please I need your help and I am no computer or internet expert. I just moved to the Netherlands, and I cannot change my country of residence in order to use Spotify in my new home country. I signed in through Facebook, and in my Facebook acco...

  • Casual Listener
  • Hello!   Please I need your help and I am no computer or internet expert.  I just moved to the Netherlands, and I cannot change my country of residence in order to use Spotify in my new h...
  • MattSuda
  • Spotify Star
  • 452 Views
  • 7 replies
  • 0 likes
  • Account
  • 452 Views
  • 7 replies
  • 0 likes

Account Name and Number for Spotify if I pay over the counter at any BPI Banks.

What is the Account Name and Number for Spotify if I pay over the counter at any BPI Banks and not through Mobile banking?

  • Newbie
  • What is the Account Name and Number for Spotify if I pay over the counter at any BPI Banks and not through Mobile banking?
  • MattSuda
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Refund

My ex boyfriend used my credit card to get the subscription, and he said he cancelled it last month. I need a refund for this month and to make sure his subscription is taken off my card.

  • Newbie
  • My ex boyfriend used my credit card to get the subscription, and he said he cancelled it last month. I need a refund for this month and to make sure his subscription is taken off my card.
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unwanted email

Hi all, I receive lately email from: no-reply@news.spotifymail.com That someone, who is not a friend of mine, has added new tracks. Is this guinine and can i stop this safely?

  • Music Fan
  • Hi all, I receive lately email from: no-reply@news.spotifymail.com That someone, who is not a friend of mine, has added new tracks. Is this guinine and can i stop this safely?
  • aldoalvarez227
  • Newbie
  • 22280 Views
  • 150 replies
  • 1 likes
  • 22280 Views
  • 150 replies
  • 1 likes

Spotify e-card PLS HELP!

Hello,i've a question:I've bought a spotify e-card. When I use the card and the money oft the card is empty must i buy a New card or is that my thing. Because oft the agreement. I'm scared that i must cancel the agreement, when i use a spotify card, ...

  • Casual Listener
  • Hello, i've a question: I've bought a spotify e-card. When I use the card and the money oft the card is empty must i buy a New card or is that my thing. Because oft the agreement. I'm scared that i...
  • MattSuda
  • Spotify Star
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Being charged for student account but doesnt show on my account

So i tried to get a student account but it said it failed to verify me for some reason. ok fine. but then i look on my bank statement and there is a charge of $4.99 which is what i would have paid for the student account. but when i check my subscrip...

  • Visitor
  • So i tried to get a student account but it said it failed to verify me for some reason. ok fine. but then i look on my bank statement and there is a charge of $4.99 which is what i would have paid fo...
  • MattSuda
  • Spotify Star
  • 298 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 2 replies
  • 0 likes

Unlink Facebook account

Please I would like to know how to unlink my Facebook account from my Spotify account and link it with my email but keeping all my playlist and data. Thanks

  • Newbie
  • Please I would like to know how to unlink my Facebook account from my Spotify account and link it with my email but keeping all my playlist and data. Thanks
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Problem getting Premium, Zip code/country Error

Hi everyone :), I've recently started to use Spotify and I'm currently using my 7 day Premium free trial. I found it pretty amazing , so I tought that I should buy an account upgrade and go premium. However, when I try to pay with credit card it says...

  • Newbie
  • Hi everyone :),   I've recently started to use Spotify and I'm currently using my 7 day Premium free trial. I found it pretty amazing , so I tought that I should buy an account upgrade and go ...
  • MattSuda
  • Spotify Star
  • 845 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 845 Views
  • 2 replies
  • 0 likes

Changing Student Subscription and Family Subsciption

When I started spotify premium I did it as a student at a university I was taking a class at during the summer while I was home. I knew the subscription would last a year, but I could renew my student status. My student status was going to run out at...

  • Casual Listener
  • When I started spotify premium I did it as a student at a university I was taking a class at during the summer while I was home. I knew the subscription would last a year, but I could renew my studen...
  • MichaelW
  • Community Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 280 Views
  • 3 replies
  • 0 likes

Solved!! Subscription cancelled but no refunding

Hello,I cancelled my subscription in less than 14 days and I still do not have refunding…. With which must I be addressed to obtain refunding, knowingthat I used the contact form but for the moment noanswer.Cordially,DMCVRPI

  • Casual Listener
  • Hello, I cancelled my subscription in less than 14 days and I still do not have refunding…. With which must I be addressed to obtain refunding, knowingthat I used the contact form but for ...
  • LordRollin
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Can't connect new Spotify to account

I have a Facebook account. I created a Spotify account a while back but didn't use it. Recently I started using Spotify again but have used a new account (not my Facebook one). Want to connect the new account to Facebook but I can't connect to it as ...

  • Visitor
  • I have a Facebook account. I created a Spotify account a while back but didn't use it. Recently I started using Spotify again but have used a new account (not my Facebook one). Want to connect the ne...
  • Amarro
  • Community Legend
  • 414 Views
  • 2 replies
  • 0 likes
  • Account
  • 414 Views
  • 2 replies
  • 0 likes