Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 145628 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 145628 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10276 Views
  • 3 replies
  • 9 likes
  • Security
  • 10276 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502544 Views
  • 985 replies
  • 112 likes
  • Account
  • 502544 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123810 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123810 Views
  • 74 replies
  • 12 likes

Solved!! Family account user cannot log in

A family account user under my acount, [removed sensitive info], cannot log in or resest password. When going to log in the error about username or password being wrong pops up. Resetting the password doesn't find the account but I see it with that u...

  • Casual Listener
  • A family account user under my acount, [removed sensitive info], cannot log in or resest password. When going to log in the error about username or password being wrong pops up. Resetting the passwor...
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

How do I log out of a smart watch account?

I signed into my little brothers watch by accident. How do I log out.

  • Visitor
  • I signed into my little brothers watch by accident. How do I log out.
  • Luan
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

How can I make an annual payment?

Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace of mind. Now for some reason it's back to a monthly ...

  • Casual Listener
  • Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace o...
  • Darbzzz_
  • Visitor
  • 6133 Views
  • 4 replies
  • 1 likes
  • 6133 Views
  • 4 replies
  • 1 likes

Spotify Deleted My Account

PlanPremiumCountryUKDevice(Iphone 12)Operating System(IOS 15.1.1) My Question or IssueWhen logging in it says the email/pass is wrong. Resetting the password then says my account doesn't exist despite my details being completely correct. Customer Sup...

  • Casual Listener
  • Plan Premium Country UK Device (Iphone 12) Operating System (IOS 15.1.1)   My Question or Issue When logging in it says the email/pass is wrong. Resetting the password then says my acc...
  • sd3828
  • Casual Listener
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login, reset password or delete account

I want to login, it says there's an issue, I try to reset password and it tells me there's no account linked to my email. I then try to make a new account with that email but it says there's already an email linked to that account. Did I get suspende...

  • Visitor
  • I want to login, it says there's an issue, I try to reset password and it tells me there's no account linked to my email. I then try to make a new account with that email but it says there's already ...
  • Not applicable
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Spotify charged my credit card without my permission (username: *BLEEP*)

I noticed today that Spotify (Stockholm, SWE) charged my credit card on June 19 with USD 5 when I checked my bill! I didn’t even subscribe the premium service. What’s going on? I left a message with their Facebook (Spotify Cares) and no response yet.

  • Visitor
  • I noticed today that Spotify (Stockholm, SWE) charged my credit card on June 19 with USD 5 when I checked my bill!  I didn’t even subscribe the premium service. What’s going on? I left a messag...
  • user-removed
  • Not applicable
  • 1600 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 1600 Views
  • 2 replies
  • 0 likes

Made account with Facebook, do not have login information

PlanFamily PremiumCountryBrasil My Question or IssueI initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to as i need a password i never set up to do so. How can I find out what is my account pas...

  • Visitor
  •   Plan Family Premium Country Brasil     My Question or Issue I initially made my account with Facebook, and I would like to create an actual login for it, but Im unable to as ...
  • robinsgirl2015
  • Newbie
  • 548 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 548 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Profile Picture Won't Save

I have been trying all day to change my profile picture on the web player app. It would upload the picture I wanted but once I refreshed it, it would be back to my previous photo. I have never had issues with this before.I have tried restarting both ...

  • Casual Listener
  • I have been trying all day to change my profile picture on the web player app.  It would upload the picture I wanted but once I refreshed it, it would be back to my previous photo.  I have ...
  • CHXRLIY
  • Visitor
  • 27597 Views
  • 28 replies
  • 6 likes
  • Account
    Premium
  • 27597 Views
  • 28 replies
  • 6 likes

Solved!!Superuser Contribution Family Account login error: "Please try again later"

Hi Spotify communityI can't get a link from a Premium Family account to work on any of my devices (MacBook Pro 2021, iPhone X Pro). I'm currently on a Premium Duo, but want to change to the Family one.So, I get the link, login to my profile, add the ...

  • Newbie
  • Hi Spotify community I can't get a link from a Premium Family account to work on any of my devices (MacBook Pro 2021, iPhone X Pro). I'm currently on a Premium Duo, but want to change to the Fa...
  • veryangryuser2
  • Visitor
  • 3124 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 3124 Views
  • 6 replies
  • 0 likes

I want to change my payment method to a new credit card for Spotify and can’t do it.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 634 Views
  • 1 replies
  • 0 likes
  • Account
  • 634 Views
  • 1 replies
  • 0 likes

Solved!! Profile picture changes by itself

Hi! My Spotify isn´t connected to Facebook. But I changed my profile picture in FB the other day and now its been changed on Spotify too. It´s kind of creepy to see that Spotify changes my profile picture to the same one as on FB when the two are not...

  • Casual Listener
  • Hi!   My Spotify isn´t connected to Facebook. But I changed my profile picture in FB the other day and now its been changed on Spotify too.   It´s kind of creepy to see that Spotify cha...
  • sydney35
  • Visitor
  • 10118 Views
  • 4 replies
  • 0 likes
  • 10118 Views
  • 4 replies
  • 0 likes

Funcionalidade de tradução da letra não aparece.

Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...

  • Casual Listener
  • Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...
  • Luan
  • Spotify Star
  • 2008 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2008 Views
  • 3 replies
  • 0 likes

Não recebi meu reembolso e minha assinatura foi cancelada

Me mandaram um email que minha assinatura foi cancelada porém o reembolso não foi feito como eles disseram na msg

  • Visitor
  • Me mandaram um email que minha assinatura foi cancelada porém o reembolso não foi feito como eles disseram na msg
  • Jose_M
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

The artist's name is already taken

I can't connect Spotify for artists because the artist's name is already taken.

  • Visitor
  • I can't connect Spotify for artists because the artist's name is already taken.
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Konto za które place jest na email [removed by Mod] chce zmienić ema

Konto za które place jest na email [removed by Mod] ja do niego nie mam dostępu.ktos mi go ukradł. Chcę zmienić nazwę e-mail na b[removed by Mod] ale piszecie że jest już używany. No może jest używany właśnie za ten chce płacić . Proszę więc zamknąć ...

  • Newbie
  • Konto za które place jest na email [removed by Mod] ja do niego nie mam dostępu.ktos mi go ukradł. Chcę zmienić nazwę e-mail na b[removed by Mod] ale piszecie że jest już używany. No może jest u...
  • Novy
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • Other
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I keep what is playing on different devices separate?

PlanPremiumCountryUSADeviceiPhone 7, iPad (6th Generation), Windows DesktopOperating SystemiOS 12, Windows 10 My Question or IssueSpotify has lately started to treat all my devices as one device, continuing what I was listening to on one device to a ...

  • Music Fan
  • Plan Premium Country USA Device iPhone 7, iPad (6th Generation), Windows Desktop Operating System iOS 12,  Windows 10   My Question or Issue Spotify has lately started to treat al...
  • Zahni31
  • Casual Listener
  • 36751 Views
  • 42 replies
  • 61 likes
  • Other
  • 36751 Views
  • 42 replies
  • 61 likes

recovery my old account already replace with new account with same email

my old account Spotify just got replaced with new account in same email. can i get back my old account Spotify?

  • Visitor
  • my old account Spotify just got replaced with new account in same email. can i get back my old account Spotify?
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes