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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9046 Views
  • 1 replies
  • 9 likes
  • Security
  • 9046 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482123 Views
  • 979 replies
  • 111 likes
  • Account
  • 482123 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210917 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210917 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120927 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120927 Views
  • 72 replies
  • 12 likes

Solved!! Change username is not possible. That's clear. Delete/re-create instead then?

Hello, i have mistyped my username while creating a user account using my ipad. Thanks to FAQ: Can I change my username? No, it is not possible to change the username of a Spotify account. It became clear that i can't change it. Sweet. Am i allowed a...

  • Visitor
  • Hello,   i have mistyped my username while creating a user account using my ipad.    Thanks to FAQ:   Can I change my username?   No, it is not poss...
  • MattSuda
  • Spotify Star
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

Can I use a USA gift card code on a Canadian Spotify account?

A friend wants to give me a 3 or 6 month code for a gift but I am using a Canadian address and credit card on my current Spotify account? Will the gift card code work?

  • Newbie
  • A friend wants to give me a 3 or 6 month code for a gift but I am using a Canadian address and credit card on my current Spotify account?   Will the gift card code work?
  • MattSuda
  • Spotify Star
  • 4622 Views
  • 1 replies
  • 1 likes
  • 4622 Views
  • 1 replies
  • 1 likes

Solved!! Premium account hacked

Hi all, My premium account has been hacked by someone, i can log in via my facebook but i cannot change my password. I emailed the account as the email address has been changed and he replied saying that its his account and he bought it from cheapacc...

  • Newbie
  • Hi all,   My premium account has been hacked by someone, i can log in via my facebook but i cannot change my password. I emailed the account as the email address has been changed and he repl...
  • MattSuda
  • Spotify Star
  • 380 Views
  • 2 replies
  • 0 likes
  • Premium
  • 380 Views
  • 2 replies
  • 0 likes

Solved!! Premium Offer Combination

Is it possible to combine Premium offers? Say i take 3 months for 0,99. Is it possible to get the student offer for 4,99 a month afterwards? Cause otherwise i would take the secound one right now of course. Couldnt find an answer to that so help is a...

  • Newbie
  • Is it possible to combine Premium offers? Say i take 3 months for 0,99. Is it possible to get the student offer for 4,99 a month afterwards? Cause otherwise i would take the secound one right now of ...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Spotify Account Issue/Subscription

Hi guys! I used to have a spoitfy preimum account but for some reason the app was disconnected to Facebook and I wasn't able to log in, It was giving me so many errors that I had to just start all over again. I disconnected my account through faceboo...

  • Newbie
  • Hi guys!   I used to have a spoitfy preimum account but for some reason the app was disconnected to Facebook and I wasn't able to log in, It was giving me so many errors that I had to just s...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Charged for second account without my knowledge

Back in May I created two accounts under one card number accidentally. I had signed up through my secondary email on my computer but then logged in on my phone not realizing I had created a second account under my Facebook which is under my old email...

  • Casual Listener
  • Back in May I created two accounts under one card number accidentally. I had signed up through my secondary email on my computer but then logged in on my phone not realizing I had created a second ac...
  • Kell-22
  • Casual Listener
  • 510 Views
  • 5 replies
  • 0 likes
  • Premium
  • 510 Views
  • 5 replies
  • 0 likes

cant buy spotify premium

i live in the US and it doesnt seem to let me buy premium, it says its not available in my region. is there any way to solve this problem, im on an iPod touch and i have money in my itunes account and i dont want to use a credit card. please help. th...

  • Casual Listener
  • i live in the US and it doesnt seem to let me buy premium, it says its not available in my region. is there any way to solve this problem, im on an iPod touch and i have money in my itunes account an...
  • datboi300
  • Casual Listener
  • 590 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 590 Views
  • 2 replies
  • 0 likes

Solved!! Account info gone

Login to account and have lost all of my saved radio stations. Also all payment history is gone although have autopay thru paypal and it pays monthly.

  • Newbie
  • Login to account and have lost all of my saved radio stations.  Also all payment history is gone although have autopay thru paypal and it pays monthly.
  • Jordi
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

I’ve been charged twice

Hi I have been charged twice from my debit card for this premium service. I have subscribed a few minutes ago and checked from my Paypal activity that I was indeed charged twice.I tried to contact spotify customer service and sent 6 (yes six!!!) e-ma...

  • Newbie
  •   Hi I have been charged twice from my debit card for this premium service. I have subscribed a few minutes ago and checked from my Paypal activity that I was indeed charged twice. I tried ...
  • user-removed
  • Not applicable
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

can't cancel premium trial because of error 502

I'm trying to access my subscription details, but it keeps giving me the following message (translated from Dutch): 'Oh no, something went horribly wrong! No reason to panick, you can try again shortly', and when I reload the page it gives error 502....

  • Casual Listener
  • I'm trying to access my subscription details, but it keeps giving me the following message (translated from Dutch): 'Oh no, something went horribly wrong! No reason to panick, you can try again short...
  • sav30
  • Casual Listener
  • 258 Views
  • 3 replies
  • 1 likes
  • 258 Views
  • 3 replies
  • 1 likes

Solved!! Two subscription at the same time

HI, I buy as a gift for a friend a subscription to spotify premium of 3 month. I also buyed another subscrition of 1 Month for him because we wanted to buy 4 month in total but the subsctiption available were only 1, 3, 6 or 12 months. I supposed tha...

  • Casual Listener
  • HI, I buy as a gift for a friend a subscription to spotify premium of 3 month. I also buyed another subscrition of 1 Month for him because we wanted to buy 4 month in total but the subsctiption ...
  • GiorgioGab
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Lost username AND password

Hi!My dad's lost his username and his password to his premium account. He cannot log in via Facebook. What do you recommend him to do?Best regards,/Johan, Sweden

  • Newbie
  • Hi! My dad's lost his username and his password to his premium account. He cannot log in via Facebook. What do you recommend him to do? Best regards, /Johan, Sweden
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Can't invite members to family plan

This is really weird. I originally used the "URL Link" method to send a URL to the other people in my plan so that they could sign up, but only the first person was able to sign up. The other people got a generic error message and to please try again...

  • Newbie
  • This is really weird.   I originally used the "URL Link" method to send a URL to the other people in my plan so that they could sign up, but only the first person was able to sign up. The ot...
  • MattSuda
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Why am I suddenly on Premium?

Help please. Somehow i seem to have joined Spotify Premium. I don't know why i did, if i did. Why would i pay when it can be free? If i stop paying, will i lose the things i have downloaded? I love it, but i just don't GET how it works and I can't fi...

  • Newbie
  • Help please. Somehow i seem to have joined Spotify Premium. I don't know why i did, if i did. Why would i pay when it can be free? If i stop paying, will i lose the things i have downloaded? I l...
  • MattSuda
  • Spotify Star
  • 2896 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2896 Views
  • 3 replies
  • 0 likes

Family plan

Hi! I just upgraded my Telia premium to a Telia family plan account a few days ago. I activated my account, it works fine. Invited family members. The first one succeed and is up and running. Second and third invite fails. This is what happens; Email...

  • Regular
  • Hi! I just upgraded my Telia premium to a Telia family plan account a few days ago. I activated my account, it works fine. Invited family members. The first one succeed and is up and running. Second ...
  • MattSuda
  • Spotify Star
  • 2224 Views
  • 15 replies
  • 1 likes
  • Subscription
  • 2224 Views
  • 15 replies
  • 1 likes

student discount error

Hi everyone, ive been using spotify for atleast a year (maybe longer) and ive always used the student discount to get premium for £4.99, today i was checking my bank account and i realised for the past 2 months ive been charged the full £9.99 for no ...

  • Newbie
  • Hi everyone,   ive been using spotify for atleast a year (maybe longer) and ive always used the student discount to get premium for £4.99, today i was checking my bank account and i realised...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

When is Spotify gonna be available in Russia?

Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) between the songs just to get access to amazing Spoti...

  • Newbie
  • Hey. There is a Lotta ppl in Russia, who's willing to pay for even premium account, not to mention there is even more ppl who's willing to listen to commercial (even twice as much more commercial) be...
  • MattSuda
  • Spotify Star
  • 8501 Views
  • 7 replies
  • 12 likes
  • 8501 Views
  • 7 replies
  • 12 likes

Getting Spotify email spam to my address, but intended recipient address is not me

Hi, I don't wish to have a Spotify account, nor receive any emails from you. I am getting spam being sent to dg.parry@gmail.com which is not my address, but it's getting through. My address is dgparry@gmail.com. I have had to log in via my FB account...

  • Visitor
  • Hi,   I don't wish to have a Spotify account, nor receive any emails from you. I am getting spam being sent to dg.parry@gmail.com which is not my address, but it's getting through. &nbsp...
  • MattSuda
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Cannot switch to student

I have a prime account and am trying to switch to student. I am following the steps in the help section but it does not take me to the page to enter the college info. It keeps taking me back to my account info page.

  • Newbie
  • I have a prime account and am trying to switch to student. I am following the steps in the help section but it does not take me to the page to enter the college info. It keeps taking me back to my ac...
  • MattSuda
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes