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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8894 Views
  • 1 replies
  • 9 likes
  • Security
  • 8894 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479702 Views
  • 979 replies
  • 111 likes
  • Account
  • 479702 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210365 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210365 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120523 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120523 Views
  • 72 replies
  • 12 likes

Spotify is available on my iPod but won't let me listen to any music

I just paid my bill for spotify an hour ago and can't listen to anything on my playlist !!!... Every time I click a song it tells me to upgrade and everything works but my music! I uninstalled it 3 times & logged out about 20 times and still nothing....

  • Newbie
  • I just paid my bill for spotify an hour ago and can't listen to anything on my playlist !!!... Every time I click a song it tells me to upgrade and everything works but my music! I uninstalled it 3 t...
  • Joe
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium
  • 288 Views
  • 1 replies
  • 0 likes

most songs play fine but I have a couple that do not.

I have a handful of songs that will not play. They show available but when I try to listen to them they just blank out. Other songs are fine and there is not a problem. Thanks

  • Newbie
  • I have a handful of songs that will not play.  They show available but when I try to listen to them they just blank out.  Other songs are fine and there is not a problem.     ...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

I had a gift card and wrote the code but did not change to premium

I got a gift card and wrote the code, chose premium, but nothing happened. Got 'receipt'. But it still stands that I have spotify free .. What can / should I do?

  • Casual Listener
  • I got a gift card and wrote the code, chose premium, but nothing happened. Got 'receipt'. But it still stands that I have spotify free .. What can / should I do?
  • Joe
  • Community Legend
  • 261 Views
  • 5 replies
  • 0 likes
  • 261 Views
  • 5 replies
  • 0 likes

Solved!! Cannot use premium features

Hi, I have subscribed to Spotify premium since half a year. This week I noticed that I get advertisments again. In addition I am not able to download songs to my android device nor on my MacBook. I just tells me I should subscribe to Premium, but I a...

  • Regular
  • Hi,   I have subscribed to Spotify premium since half a year. This week I noticed that I get advertisments again. In addition I am not able to download songs to my android device nor on my M...
  • Joe
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium
  • 320 Views
  • 1 replies
  • 0 likes

Just made payment and premium isn't there!

Made a payment for premium Spotify 3/22/14. Had it for 24 hours now I don't. It's telling me to upgrade to premium again. Am I paying $9.99 a day for premium Spotify?!?! Please help!!!

  • Newbie
  • Made a payment for premium Spotify 3/22/14. Had it for 24 hours now I don't. It's telling me to upgrade to premium again. Am I paying $9.99 a day for premium Spotify?!?! Please help!!!
  • Joe
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 172 Views
  • 1 replies
  • 0 likes

two emails want to swap one for another

I have Spotify on my phone under one of my emails, just signed up for premium service however it used another email address of mine. Have tried to change addresses but the system says alternative address is already in use....that is because it is min...

  • Newbie
  • I have Spotify on my phone under one of my emails, just signed up for premium service however it used another email address of mine. Have tried to change addresses but the system says alternative add...
  • Peter__
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Paying for premium but is not my account

Someone is using my bank account, how can i delete it? Do I have to contact my bank?

  • Casual Listener
  • Someone is using my bank account, how can i delete it? Do I have to contact my bank? 
  • Soffish1
  • Casual Listener
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

vanished unlimited account? now ads and a lost bank receipt!

hey, I`m totally confused. I have or had a unlimited account but since today or so I can see ads . If I have a look at my acount settings the say "You have got an active subscription.You subscription will automatically change to Spotify Unlimited on ...

  • Casual Listener
  • hey, I`m totally confused. I have or had a unlimited account but since today or so I can see ads . If I have a look at my acount settings the say    "You have got an active subsc...
  • greenhimbeertea
  • Casual Listener
  • 279 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
    Unlimited
  • 279 Views
  • 3 replies
  • 0 likes

payment

my visa/debit card was used without my knowledge so i had to cancel it. my payments come from there and as of right now i have no way to pay my subscription. Is there anyway possible to keep my subscription until my new card is sent to me?

  • Casual Listener
  • my visa/debit card was used without my knowledge so i had to cancel it. my payments come from there and as of right now i have no way to pay my subscription. Is there anyway possible to keep my subsc...
  • Peter__
  • Community Legend
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Cannot proceed payment or update payment method。

hey,i'm new user from malaysia.and now i'm try to upgrade to premium.But now,i in oversea study ,i cant proceed the payment page and i cant upgrade to use the oversea features.Pls help me,thx you~

  • Newbie
  • hey,i'm new user from malaysia.and now i'm try to upgrade to premium.But now,i in oversea study ,i cant proceed the payment page and i cant upgrade to use the oversea features.Pls help me,thx you~
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Cannot access my account

I had an account with spotify: username-> 1245007474Link: http://open.spotify.com/user/1245007474 I was forced to create another account. So, it seems I have two accounts on my facebook. Normally I wouldn't mind, but I have over 500 songs on my forme...

  • Newbie
  • I had an account with spotify: username-> 1245007474 Link: http://open.spotify.com/user/1245007474   I was forced to create another account. So, it seems I have two accounts on...
  • Joe
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Paid account but still get ads.

I have a paid Spotify account. I've installed Spotify on my laptop, desktop and now also iPad. On my Laptop, Desktop it plays normally, but on the iPad it however still plays ads in between the songs. Why? Is there a maximum of devices you can use it...

  • Newbie
  • I have a paid Spotify account. I've installed Spotify on my laptop, desktop and now also iPad. On my Laptop, Desktop it plays normally, but on the iPad it however still plays ads in between the songs...
  • Joe
  • Community Legend
  • 2872 Views
  • 3 replies
  • 0 likes
  • 2872 Views
  • 3 replies
  • 0 likes

Premium not active on ipad or android but is on my laptop.

My premium account on my laptop isn't accessable on my I-pad or Android? How do I sync premium to all devices? Any assistance will be appreciated.

  • Newbie
  • My premium account on my laptop isn't accessable on my I-pad or Android? How do I sync premium to all devices? Any assistance will be appreciated.
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 209 Views
  • 1 replies
  • 0 likes

I'm getting charged and i don't even use spotify.... need help asap.

My visa card has been chared for just over a year and i just now noticed it.... need help asap. -this account only shows 'free trial' service -i do not have any other account and im being charged. -i have submitted a 'ticket' or w/e you guys call em....

  • Casual Listener
  • My visa card has been chared for just over a year and i just now noticed it.... need help asap.   -this account only shows 'free trial' service  -i do not have any other account and i...
  • ishota
  • Casual Listener
  • 902 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 902 Views
  • 5 replies
  • 0 likes

Deleting Facebook

So I'm about to delete my facebook account, but I want to keep my Spotify tied to my current email address, I originally signed up for Spotify via Facebook. Here is what I have done so far and my problem, I logged into Facebook, changed my email addr...

  • Casual Listener
  • So I'm about to delete my facebook account, but I want to keep my Spotify tied to my current email address, I originally signed up for Spotify via Facebook. Here is what I have done so far and my pro...
  • kageyyy
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

paid for premium via paypal but still showing as free version

i paid for a premium subscription but when i downloaded and installed spotify i logged in as facebook user and its still showing as free version can anyone help please!!

  • Newbie
  • i paid for a premium subscription but when i downloaded and installed spotify i logged in as facebook user and its still showing as free version   can anyone help please!!
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Spotify says I'm not in the country that's on my profile

I tried to log in, but there was a failure because according to Spotify my country does not match the one set in my profile. It didn't say which country it thought i was in, though. I checked my profile: it says I'm in the USA. That's where I am. So....

  • Visitor
  • I tried to log in, but there was a failure because according to Spotify my country does not match the one set in my profile. It didn't say which country it thought i was in, though. I checked my prof...
  • Peter__
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Facebook name and photo

Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my desktop Spotify app but my name is still wrong. I've ...

  • Newbie
  • Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my de...
  • Peter__
  • Community Legend
  • 1201 Views
  • 7 replies
  • 0 likes
  • Account
  • 1201 Views
  • 7 replies
  • 0 likes

Help please! Wrong User listed in top right corner

I have seen multiple threads on this and have removed the facebook connection in the Preferences tab. My profile list me but I still see my wife's facebook name in the right corner and the mobile version. We tried re-installing, rebooting, etc. I als...

  • Regular
  • I have seen multiple threads on this and have removed the facebook connection in the Preferences tab.  My profile list me but I still see my wife's facebook name in the right corner and the mobi...
  • Peter__
  • Community Legend
  • 459 Views
  • 8 replies
  • 0 likes
  • Account
  • 459 Views
  • 8 replies
  • 0 likes