I'm getting charged and i don't even use spotify.... need help asap.

[ishota]

My visa card has been chared for just over a year and i just now noticed it.... need help asap.

-this account only shows 'free trial' service 

-i do not have any other account and im being charged.

-i have submitted a 'ticket' or w/e you guys call em.

-idk why/how/under what account i'm being chared.

-i would like a solution to result in a refund.

[Visse]

I had a similar issue way back when I was in dreams hack summer 2013. I let my friend use my bank account number to purchase Spotify with (she didn't have a Mastercard so she couldn't buy it herself.) We eventually both forgot that my account was still registered on hers so I resolved it in the easier way which was just remove the bank account number from the account. But in your case you might have someone else using your card for Spotify there so you might need to go to your bank and have them cross-reference with the transaction ID which they can track and cancel for you.

[Peter__]

If you have got in touch with customer services, you will have an automated email reply with an 8-digit case number in it. If you could reply directly to that email (even if it is from no-reply) that will bump your case to make sure it reaches an adviser as soon as possible. 

It is possible if you have a free Premium trial or anything that this is an honest mistake in billing somewhere along the line. That being said, if customer services say you have a full subscription running and you did not set it up - I would stronly suggest you get in touch with your banks fraud team to let them know. 

[ishota]

Got-cha!

[Ramon]

@ishota Hey, looks like we sent an email earlier, please let us know if you need further assistance 🙂

[ishota]

I'v sent some info by email yesterday (to Greg, the cs adviser) and havent heard anything back except from another person (Adam Curran) requesting the same info... So i went ahead and sent him the requested info as well.

Recurring date is coming up and I'd like to fix this before i'm charged again.