Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Netflix gives me 3 streaming movies at once with my account membership. How many devices can I use at the same time with a spotify membership?
I quess all of us that are experiencing the same problem can assume by the absence of a reply that Spotify either doesn't care and/or has no desire to do make an effort on resolving this problem. The smart business move would be to immediately give u...
Hi! I'm trying to subscribe for a Premium Trial but neither my PayPal account or Visa Debit Card work. I live in the Netherlands and my credit card is from the US but I am able to use it in many other internet transations. What should I do? I really ...
Hi threadname says it all. There is a song which is not available anymore for me, but for my friend it is... Cant explain that to me. We are both from the same country. Does anybody have an idea?
My phone isn't one of those that supports spotify; does that mean that I can't, in any other way, download the songs to my phone? Cause if that's the case, then premium is pretty worthless to me. =/
I have been stuck in offline mode for about 6 months now, I have tried re installing and logging in with a different account, yet it is still stuck in offline mode. I am so furious!
I want to purchase a track, I click the arrow button and enter my VISA info and buy a download. I get a confimation message saying I have purchased a download. I also receive confirmation email about my purchase.Tried it a few times now but its no us...
I am a long time user of Spotify, and today I noticed something that has me seriously considering closing my account. I noticed that spotify has started sharing what I listen to on Facebook, I have never linked spotify to my facebook knowingly and ne...
I have noticed some activity recently where my Facebook account tells me and everyone on Facebook that i listened to some music that Ivé never heard about, before I today saw on Spotify.com that via their Twitter account were actually promoting two o...
Hi, From Spotify disappeared all albums and tracks from Boysnoize records. What is going on? Examples: Boys Noize – Power Shadow Dancer – Second City
So this is the second time I've posted here asking for help with this issue. I want to link my Spotify to Facebook. Again, I want to LINK my Spotify account to Facebook. Not unlink, I want to LINK. Help please?
I recently downloaded Spotify on my computer and phone. After downloading the app on my phone it said I had 48 hours of free Premium subscription automatically. Then I found the option online for the 30 day free trial subscription of Premium. I signe...
Hello Spotify! Please give us the ability to "grey-out" songs on subscribed playlists when we don't want to keep listening to those songs. I love my subscribed playlists, but I don't like all of the songs. Thanks!
I changed payment options and now the app says I'm not premium. Still lists all my playlists though.
I just deactivated my FB, then later opened Spotify. FB send me an email saying my FB was reactivated because Spotify logged in. Now I know Spotify has started allowing people to signup with a FB account. So is there a way to just unhitch my FB accou...
I have spotify for a year now on my PC. I recently got a new phone and tried to use the spotify app. It would not take my password. I tried to reset my password. It said that it was reset. Now I can't log into the phone or my PC. I have tried to rese...
Varför har jag reklam trots att jag betalar?
Tried Premium for a month-long free trial, which was set to auto renew on 9-4-2012. I canceled it and got the confirmation page (but no email?) on 9-2-12. I am now being charged $9.99 and my subscription still shows up as Premium with a renew date of...
I am sorry to be a massive pedant! But Battles C/B EP is completely mislabelled, I think all the tracks are jumbled. Here is the spotify URI Battles – EP C/B EP I know it's a really lame complaint but it is irritating me!
Hi All, I had the 'Dark Knight Rises' on a playlist for the last few weeks, and suddenly yesterday it disappeared. I can't find the album now either in Spotify. Has it suddenly been made unavailable in New Zealand? Thanks for any info. Toby.