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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • hermionecortez
  • Visitor
  • 153154 Views
  • 173 replies
  • 12 likes
  • Account
    Free
  • 153154 Views
  • 173 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10479 Views
  • 3 replies
  • 9 likes
  • Security
  • 10479 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 504884 Views
  • 985 replies
  • 112 likes
  • Account
  • 504884 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124194 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124194 Views
  • 74 replies
  • 12 likes

Playlist Missing

My playlist "Medium" is no longer available for me to access. It has taken months to build this playlist. How can I retrieve or find it? Wendy

  • Newbie
  • My playlist "Medium" is no longer available for me to access.  It has taken months to build this playlist.  How can I retrieve or find it?   Wendy
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Solved!! I have lost premium!!

I was just plaing a playlist when suddenly after I took a break I had lost my premium!!!!! What have happend!!! I didnt even get any warning or anything :(((

  • Casual Listener
  • I was just plaing a playlist when suddenly after I took a break I had lost my premium!!!!! What have happend!!! I didnt even get any warning or anything :(((
  • grnsorrow
  • Casual Listener
  • 480 Views
  • 4 replies
  • 0 likes
  • 480 Views
  • 4 replies
  • 0 likes

extremely unhappy! i want nothing to do with this company anymore!!!

I am so furious with your customer service, No phone number???? Today I purchased the unlimited thinking I can use the service on my phone,but no... turns out I need to have premium with all the extra add-ons just to listen on my phone, I want a refu...

  • Newbie
  • I am so furious with your customer service, No phone number???? Today I purchased the unlimited thinking I can use the service on my phone,but no... turns out I need to have premium with all the extr...
  • neo-x
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Premium Account Hacked -- help needed

My Spotify Premium account has been hacked. I can still log in via Facebook, but email and password have been changed. I have tried numerous times to cancel the subscription, but it has not worked. Need to cancel this account and subscription immedia...

  • Casual Listener
  • My Spotify Premium account has been hacked.  I can still log in via Facebook, but email and password have been changed.  I have tried numerous times to cancel the subscription, but it has n...
  • David
  • Spotify Legend
  • 594 Views
  • 6 replies
  • 0 likes
  • 594 Views
  • 6 replies
  • 0 likes

Solved!! 30 days = 48 hrs?

I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previous agreement of 30 days that we had JUST made. How...

  • Casual Listener
  • I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previ...
  • Mikemillering
  • Newbie
  • 989 Views
  • 3 replies
  • 0 likes
  • 989 Views
  • 3 replies
  • 0 likes

Solved!! Updated to latest version of Spotify on my HTC Desire, all playlists are now gone.

Hi, I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all. Please help.

  • Casual Listener
  • Hi,   I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all...
  • gragaasa
  • Casual Listener
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

What happened to my Premium?

Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free and all my music has disappeared, what am I supposed to...

  • Newbie
  • Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free an...
  • Anto
  • Newbie
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Moved to a new country - can't change country

Hello friends of Spotify! I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is that they don't really use those cards here but they maestro ...

  • Newbie
  • Hello friends of Spotify!   I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is t...
  • Gormley
  • Newbie
  • 1020 Views
  • 1 replies
  • 0 likes
  • 1020 Views
  • 1 replies
  • 0 likes

My old Spotify account is merged with my facebook, how do I delete it?

As the title says, I tried to login on Spotify with my Facebook but instead it login with my old account which I no longer want cus of the username, is there any way to remove my account from my facebook so I can make a new one?

  • Visitor
  • As the title says, I tried to login on Spotify with my Facebook but instead it login with my old account which I no longer want cus of the username, is there any way to remove my account from my face...
  • Stupify
  • Community Legend
  • 653 Views
  • 5 replies
  • 0 likes
  • 653 Views
  • 5 replies
  • 0 likes

Solved!! will playlists created with prem/unlim account play ad-free for any listener?

if i purchase a premium or unlimited subscription to spotify, will playlists i create and share also play ad-free for free-level spotify users?

  • Newbie
  • if i purchase a premium or unlimited subscription to spotify, will playlists i create and share also play ad-free for free-level spotify users?
  • gavinsend
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Mis listas de reproducción y mis canciones destacadas han desaparecido!

Hoy me he echo cuenta premium i me estaba descargando todas mis listas con las canciones a mi ipod touch, en total, unas 1500 canciones. Mientras se me estavan descargando mi espotify se me ha desconectado y cuando lo he vuelto a conectar, ya no teni...

  • Regular
  • Hoy me he echo cuenta premium i me estaba descargando todas mis listas con las canciones a mi ipod touch, en total, unas 1500 canciones. Mientras se me estavan descargando mi espotify se me ha descon...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Can't stream songs/How to manage devices?

How do I see which devices are registered to my account? Or how do I deauthorize one of the devices I previously played content through? I cannot stream any music from my Windows Phone for some time now and I'm wondering if I have hit the maximum num...

  • Newbie
  • How do I see which devices are registered to my account? Or how do I deauthorize one of the devices I previously played content through?    I cannot stream any music from my Windows Pho...
  • 413 Views
  • 0 replies
  • 1 likes
  • 413 Views
  • 0 replies
  • 1 likes

Solved!! Can you keep your offline playlists after your 30-day Premium trial period ends?

Not trying to be chintzy but...wondering if you get to keep the results of your 30-day Premium music binge if you decide not to continue on with the paid Premium service...

  • Newbie
  • Not trying to be chintzy but...wondering if you get to keep the results of your 30-day Premium music binge if you decide not to continue on with the paid Premium service...
  • flashf
  • Casual Listener
  • 12390 Views
  • 4 replies
  • 0 likes
  • 12390 Views
  • 4 replies
  • 0 likes

Purchased songs on Spotify, but can not download them...

I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 10 unused downloads" That's right, since she has purchased 10 songsrecently, and paid them by credit card.The problem is that it is "grayed out" so that it's...

spotifyissue.jpg
  • Casual Listener
  • I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 10 unused downloads" That's right,&n...
  • Thompsound
  • Newbie
  • 1207 Views
  • 7 replies
  • 0 likes
  • 1207 Views
  • 7 replies
  • 0 likes

Me han COPIADO la lista en la que llevo 3 años trabajando, en lugar de subscribirse.

Spanish menssage: Pues eso, que recientemente, y gracias al chivatazo de un primo mío, descubrí que otro usuario de Spotify, se molestó el día 3 de mayo, en copiar mi lista, si, he dicho COPIAR, y no subscribirse. He visto la lista y no solo no es la...

  • Regular
  • Spanish menssage:   Pues eso, que recientemente, y gracias al chivatazo de un primo mío, descubrí que otro usuario de Spotify, se molestó el día 3 de mayo, en copiar mi lista, si, he dicho C...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Account switching

I have 2 Facebook accounts and I want to change my Spotify account to connect to my new one, how do I do this?

  • Newbie
  • I have 2 Facebook accounts and I want to change my Spotify account to connect to my new one, how do I do this?
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Someone is using my account somewhere else!

Please disconnect me from spotify servers, i do not care that my synced playlist has to be resynced

  • Casual Listener
  • Please disconnect me from spotify servers, i do not care that my synced playlist has to be resynced
  • licenced
  • Community Legend
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Missing songs

I like Skrillex's music very much, but you don't have a lot of the other nice stuff. For example, his debutalbum "My name is Skrillex EP" is missing. There is only the song "Weekends" from the album that's up on Spotify. And other singles like "Repti...

  • Casual Listener
  • I like Skrillex's music very much, but you don't have a lot of the other nice stuff. For example, his debutalbum "My name is Skrillex EP" is missing. There is only the song "Weekends" from the album ...
  • licenced
  • Community Legend
  • 1416 Views
  • 1 replies
  • 4 likes
  • 1416 Views
  • 1 replies
  • 4 likes