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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 142706 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 142706 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10199 Views
  • 3 replies
  • 9 likes
  • Security
  • 10199 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 501458 Views
  • 982 replies
  • 112 likes
  • Account
  • 501458 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123495 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123495 Views
  • 74 replies
  • 12 likes

I can't change my country in my profile

I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada. When I go to my profile, I cannot change my region...

  • Visitor
  • I've moved from the UK to Canada, and I would like to join my fiancee's spotify family account. When I try to do this, Spotify won't allow me as my country is UK, but the family address is in Canada...
  • KarinT76
  • Visitor
  • 2982 Views
  • 3 replies
  • 0 likes
  • 2982 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reverting back to a password on Spotify that I've used before

So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I typed in it gave me an error. This didn't make any s...

Spotify Technical Support.png
  • Casual Listener
  • So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I t...
  • Marquod
  • Visitor
  • 9698 Views
  • 14 replies
  • 13 likes
  • Account
    Login
    Premium
  • 9698 Views
  • 14 replies
  • 13 likes

Superuser Contribution My username is my email.

Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I want my email to remain private.

  • Newbie
  •   Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I...
  • daliahx
  • Visitor
  • 776 Views
  • 2 replies
  • 0 likes
  • Account
  • 776 Views
  • 2 replies
  • 0 likes

account doesn't exist

It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.

  • Newbie
  • It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.
  • Chuffer
  • Newbie
  • 293 Views
  • 4 replies
  • 1 likes
  • 293 Views
  • 4 replies
  • 1 likes

Solved!! Account Disabled - Support Unresponsive

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email o...

  • Casual Listener
  • I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats eve...
  • Florszk
  • Visitor
  • 1903 Views
  • 24 replies
  • 0 likes
  • Account
    Login
  • 1903 Views
  • 24 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • genericcode
  • Gig Goer
  • 44894 Views
  • 35 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 44894 Views
  • 35 replies
  • 1 likes

I can't access the email I set my account up with and can't log in?

Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.

  • Visitor
  • Is there a way to log into my account if the email I opened it with is closed? I don't want to open a new account because I have so many playlists I've been working on over the years.
  • ribezaz
  • Spotify Star
  • 132 Views
  • 1 replies
  • 1 likes
  • 132 Views
  • 1 replies
  • 1 likes

Charged 3 times in a month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium
  • 86 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...
  • ddongnyangi
  • Newbie
  • 501458 Views
  • 982 replies
  • 112 likes
  • Account
  • 501458 Views
  • 982 replies
  • 112 likes

Account

PremiumCountrySweden Device(Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it att all and I can search for it and its there but when I try to log in it says it ...

  • Casual Listener
  •   Premium Country Sweden  Device (Samsung Galaxy a15)   My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it a...
  • Fabianstahl1
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 327 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

  • Regular
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
  • sforzando
  • Regular
  • 45043 Views
  • 43 replies
  • 137 likes
  • Other
  • 45043 Views
  • 43 replies
  • 137 likes

Spotify Student page gives error when I try signing up

PlanFreeCountryItaly My Question or IssueHello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked for me. When I attempt to press on the "passa a premium" button I am redirecte...

  • Newbie
  •   Plan Free Country Italy   My Question or Issue Hello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked fo...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • LoLoAtreides
  • Casual Listener
  • 7650 Views
  • 24 replies
  • 13 likes
  • Other
    Premium
    Subscription
  • 7650 Views
  • 24 replies
  • 13 likes

Списали деньги, через PayPal

Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том, что я там никогда не был, и карта у меня Украинск...

  • Casual Listener
  • Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том...
  • Амина1
  • Visitor
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Solved!! Sharing spotify app on one device

Hello! I currently share a computer with my mom since my old computer got messed up. I use the web player, since my mom is logged into Spotify on the app, but I want to make my playlists public which is a feature that isn't available on the website.....

  • Newbie
  • Hello! I currently share a computer with my mom since my old computer got messed up. I use the web player, since my mom is logged into Spotify on the app, but I want to make my playlists public which...
  • Bittencourt
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

My Spotify Profile got follow botted.

My Question or IssueI just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture, and they only follow me. Is there any way that I ca...

  • Casual Listener
  • My Question or Issue I just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture...
  • oschnz
  • Visitor
  • 2580 Views
  • 3 replies
  • 0 likes
  • Account
  • 2580 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update email address

I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later. "Password details I'm using are correct. Any ideas g...

  • Visitor
  • I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later....
  • AlejaR
  • Moderator
  • 25607 Views
  • 39 replies
  • 2 likes
  • 25607 Views
  • 39 replies
  • 2 likes

Change free trial to paid DUO?

PlanFree/PremiumCountryUSADeviceLaptopOperating SystemWindows 11 My Question or IssueI started a 3 month free trial of spotify premium which expires in a couple of weeks but would like to convert to a paid DUO account before then. It won't take my "S...

  • Casual Listener
  • Plan Free/Premium Country USA Device Laptop Operating System Windows 11   My Question or Issue I started a 3 month free trial of spotify premium which expires in a couple of weeks but ...
  • tomkonyves
  • Visitor
  • 106 Views
  • 2 replies
  • 1 likes
  • Account
  • 106 Views
  • 2 replies
  • 1 likes

Audiobooks top ups not showing in account

Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. Also while purchase history shows the top up, in my ...

  • Casual Listener
  • Purchased an audio top up a few days ago and today Spotify app tells me that I am out of listeing hours. While I listened a little bit since then, the time cannot add up to having used 10h already. A...
  • pmo3
  • Casual Listener
  • 186 Views
  • 4 replies
  • 0 likes
  • Account
  • 186 Views
  • 4 replies
  • 0 likes

how to check the six digit code to make a group

after i put my email to make a group i needed to put a 6 digit code to verify

  • Visitor
  • after i put my email to make a group i needed to put a 6 digit code to verify
  • Billy-J
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes