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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9256 Views
  • 3 replies
  • 9 likes
  • Security
  • 9256 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483823 Views
  • 979 replies
  • 111 likes
  • Account
  • 483823 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211397 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211397 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121139 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121139 Views
  • 72 replies
  • 12 likes

Solved!! Received an email advising payment request failed

I have a premium account in Australia with an automatic payment plan. I have received an email which purports to be from Spotify. The email says that my automatic payment has failed and asks me to click a link and resubmit the payment. I am threatene...

  • Casual Listener
  • I have a premium account in Australia with an automatic payment plan.  I have received an email which purports to be from Spotify.  The email says that my automatic payment has failed and a...
  • Maxim
  • Spotify Star
  • 581 Views
  • 3 replies
  • 0 likes
  • Security
  • 581 Views
  • 3 replies
  • 0 likes

Can't create account on 13th birthday

PlanFree/PremiumCountry DevicePixel 8Operating SystemAndroid My Question or IssueMy daughter turned 13 today but when I try to create her account it says she does not meet the age requirements.

  • Casual Listener
  • Plan Free/Premium Country   Device Pixel 8 Operating System Android   My Question or Issue My daughter turned 13 today but when I try to create her account it says she does not me...
  • Maxim
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • Account
  • 260 Views
  • 3 replies
  • 0 likes

Can't find upgrade button

I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u guys my money why are u making it so difficult!?

  • Newbie
  • I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u ...
  • KatesHere
  • Community Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pull profile picture from account?

Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can no longer find the original picture in my photos. I...

  • Casual Listener
  • Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can ...
  • dex01
  • Casual Listener
  • 85623 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 85623 Views
  • 8 replies
  • 0 likes

Someone logs in my account

It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doesn't seem to matter since he's already logged in.If...

  • Visitor
  • It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doe...
  • TanyaS
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buenos tardes soy Alejandra Diaz ya no tengo mi correo ya no me puedo tener

Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción

  • Visitor
  • Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción
  • Novy
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Can't remove old/broken devices from my account

PlanPremiumCountryGermanyDeviceRedmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to removeOperating Systemipados 18, ios 12, hyper os My Question or IssueI have a new iphone se but I cannot make downloads on it because my broken ...

  • Casual Listener
  • Plan Premium Country Germany Device Redmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to remove Operating System ipados 18, ios 12, hyper os   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

At the same adress my wife can't attend my duo plan!

I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system didn't even ask for any address knowledge! Please help...

  • Regular
  • I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system did...
  • Luan
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Premium
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot log into my free hulu with ads account that is part of the Spotify Premium that I have had

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium CountryUSA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Elena
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • Free
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! How to delete a playlist?

I'm confused. Some time ago I deleted a playlist that I created. Another user followed/subscribed to my playlist and seems to have kept that playlist in his account even after I deleted it. Because a couple of days ago I got an email saying that this...

  • Regular
  • I'm confused. Some time ago I deleted a playlist that I created. Another user followed/subscribed to my playlist and seems to have kept that playlist in his account even after I deleted it. Because a...
  • artistforet
  • Casual Listener
  • 49758 Views
  • 9 replies
  • 1 likes
  • 49758 Views
  • 9 replies
  • 1 likes

My payment method and country don't match

I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"

  • Visitor
  • I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Account Deleted Itself After 'Suspicious Activity'

After trying out an android service with libspotify-java, I received an Email about suspicious activity on my account and a request to change my password. When I tried to reset the password, my Email was not found. It looks as if it has deleted my ac...

  • Newbie
  • After trying out an android service with libspotify-java, I received an Email about suspicious activity on my account and a request to change my password. When I tried to reset the password, my Email...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 265 Views
  • 1 replies
  • 0 likes

Wrong email on my account

I have wrong email on my accountPlanPremiumCountryUsaDeviceS24 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I have wrong email on my account Plan Premium Country Usa Device S24 ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
  • 317 Views
  • 1 replies
  • 0 likes

Account not the same after logging in again

I have an account as part of a premium family subscription and had to factory reset my phone recently. After the factory reset I logged back into spotify and my account is not premium anymore. All my playlist are gone and now I have old playlists fro...

  • Newbie
  • I have an account as part of a premium family subscription and had to factory reset my phone recently. After the factory reset I logged back into spotify and my account is not premium anymore. All my...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eu aceito o convite do plano duo, quando coloco o endereço da erro

Coloco o mesmo endereço que o administrador, mas aparece “erro” nao estou fazendo nada de errado coloco o endereço certo, ja tentei pela guia anonima tentei de todos o jeitos

  • Visitor
  • Coloco o mesmo endereço que o administrador, mas aparece “erro” nao estou fazendo nada de errado coloco o endereço certo, ja tentei pela guia anonima tentei de todos o jeitos
  • Maria
  • Moderator
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Adding my wife to the Premium Duo

PlanPremium/DuoCountryJapanDeviceGalaxy / iPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy country is set to USMy wife's is set to JapanWe live in Japan togetherNeither of us can change the regionCan't change the c...

  • Visitor
  •   Plan Premium/Duo Country Japan Device Galaxy / iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My country is set to US My wife's is...
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Can I transfer my "Liked songs" to another account?

My Question or IssueMy username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", along with the playlists, from the facebook account to...

  • Casual Listener
  • My Question or Issue My username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", a...
  • Rare7tdr
  • Visitor
  • 81765 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 81765 Views
  • 3 replies
  • 0 likes

how do i remove offline devices?

i am not able to download songs kindly remove offline devices from my account plz...

  • Visitor
  • i am not able to download songs kindly remove offline devices from my account plz...
  • Maxim
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Merging accounts

I am paying for two accounts (ugh!). How do I merge the two accounts so that neither of us lose our playlists/favorites etc?

  • Newbie
  • I am paying for two accounts (ugh!).  How do I merge the two accounts so that neither of us lose our playlists/favorites etc? 
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 1 replies
  • 0 likes

I tried entering my Gmail but I forgot my password so I clicked forgot pass

I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page

  • Visitor
  • I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page
  • ribezaz
  • Spotify Star
  • 436 Views
  • 1 replies
  • 1 likes
  • 436 Views
  • 1 replies
  • 1 likes