Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9301 Views
  • 3 replies
  • 9 likes
  • Security
  • 9301 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484490 Views
  • 979 replies
  • 111 likes
  • Account
  • 484490 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211598 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211598 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121281 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121281 Views
  • 72 replies
  • 12 likes

Unable to change email address from edit login methods page

When looking to change my email address I ended up on https://www.spotify.com/uk/account/login-methods/?flow_ctx=[REDACTED] and clicked to update my email address. When submitting a new email address though it errors. If you use dev tools to look at ...

  • Newbie
  • When looking to change my email address I ended up on https://www.spotify.com/uk/account/login-methods/?flow_ctx=[REDACTED] and clicked to update my email address. When submitting a new email address...
  • osornios
  • Spotify Star
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

How do I fix my account problem?

I have a premium account on my phone but when I login into my account on my computer it's not the same account I've logged in and out a few times and it doesn't change I use the same Email and password as I do on my phone but it's a different account...

  • Visitor
  • I have a premium account on my phone but when I login into my account on my computer it's not the same account I've logged in and out a few times and it doesn't change I use the same Email and passw...
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify needs my address but is only giving me US options

PlanPremium (Trying to activate Student)CountryCanadaDeviceMacbook Pro My Question or IssueI am attempting to update my plan and change it back to Student. I have the plan available, all I need to do is insert my address and billing info, but the onl...

  • Visitor
  • Plan Premium (Trying to activate Student) Country Canada Device Macbook Pro   My Question or Issue I am attempting to update my plan and change it back to Student. I have the plan availa...
  • LucyGilmour
  • Visitor
  • 1383 Views
  • 3 replies
  • 0 likes
  • Account
  • 1383 Views
  • 3 replies
  • 0 likes

Subscription Start Date

My Question or Isssue Where can i see my Subscription start date? 

  • Visitor
  • My Question or Isssue  Where can i see my Subscription start date? 
  • Bittencourt
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 94 Views
  • 1 replies
  • 0 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

  • Newbie
  •     Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...
  • sevenjetc
  • Casual Listener
  • 17311 Views
  • 21 replies
  • 21 likes
  • Account
    Premium
    Subscription
  • 17311 Views
  • 21 replies
  • 21 likes

I cant login using facebook

I tried everything, I tried changing my password but it´s not even recognizing my email. Please help my account is really important

  • Visitor
  • I tried everything, I tried changing my password but it´s not even recognizing my email. Please help my account is really important
  • TanyaS
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Phone login, can't receive SMS

PlanPremiumCountryMoroccoDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI accidentally logged out of my account, now when I try to log back in using my phone number, I don't receive the SMS 6-digit code. I tried many times, I tri...

  • Newbie
  • Plan Premium Country Morocco Device Samsung Galaxy S10 Operating System Android   My Question or Issue I accidentally logged out of my account, now when I try to log back in using m...
  • NoahWBR
  • Casual Listener
  • 2515 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2515 Views
  • 3 replies
  • 0 likes

Added to family plan but still being charged for premium individual

PlanFree/PremiumCountry DeviceGoogle Pixel 6Operating SystemWindows 10 My Question or IssueI was added to a family plan, but I have still be charged monthly for the premium fee. I tried cancelling everything that I could see on my account and then re...

  • Visitor
  • Plan Free/Premium Country   Device Google Pixel 6 Operating System Windows 10   My Question or Issue I was added to a family plan, but I have still be charged monthly for the prem...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • Yordan
  • Moderator
  • 41382 Views
  • 33 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 41382 Views
  • 33 replies
  • 1 likes

Can’t log into my account

I was listening to music a couple of hours ago it was working completely fine, tried listening to music on it a couple of minutes ago and I’ve been logged out of my account and my email address and password doesn’t match up even though I have only ev...

  • Visitor
  • I was listening to music a couple of hours ago it was working completely fine, tried listening to music on it a couple of minutes ago and I’ve been logged out of my account and my email address and p...
  • Coxy1
  • Casual Listener
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want to change my primary device for Spotify

I have lost my phone which I normally use to listen to Spotify. I would like to annul that a my primary source and use another device

  • Visitor
  • I have lost my phone which I normally use to listen to Spotify. I would like to annul that a my primary source and use another device
  • AlejaR
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Unable to change country

PlanFree but I'm trying to activate PremiumCountrySan MarinoDeviceOppo A96 My Question or IssueI used to have a student account that then transformed into a normal premium account. I've been living around Europe for the last 7 years and always used S...

  • Casual Listener
  • Plan Free but I'm trying to activate Premium Country San Marino Device Oppo A96   My Question or Issue I used to have a student account that then transformed into a normal premium accoun...
  • Maxim
  • Spotify Star
  • 183 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 4 replies
  • 0 likes

change plan manager

PlanPremium FamilyCountryUSDeviceiphone 14Operating SystemioS My Question or IssueI am no longer needing Spotify but my son would like to continue using it and paying for it. I am the plan manager, and I have changed from a family plan to a single pl...

  • Visitor
  • Plan Premium Family Country US Device iphone 14 Operating System ioS   My Question or Issue I am no longer needing Spotify but my son would like to continue using it and paying for it....
  • Billy-J
  • Spotify Star
  • 1164 Views
  • 4 replies
  • 0 likes
  • Account
  • 1164 Views
  • 4 replies
  • 0 likes

switch to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a new premium member. If I switch to duo to add my wife, do we both still get the first ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
  • Billy-J
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • Premium
  • 650 Views
  • 3 replies
  • 0 likes

My 2023 Wrapped Playlist was removed. How do I recover it?

When I clicked the playlist, all of my songs disappeared and when I hit back, my playlist disappeared.

  • Visitor
  • When I clicked the playlist, all of my songs disappeared and when I hit back, my playlist disappeared.
  • Billy-J
  • Spotify Star
  • 1682 Views
  • 5 replies
  • 0 likes
  • 1682 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to change country

PlanPremiumCountry: France My Question or IssueHello, I am living in Morocco but have been subscribed through a french premium account but now I would like to switch it to a Moroccan premium account so I can also upgrade it to a family plan as it is ...

  • Visitor
  • Plan Premium Country: France   My Question or Issue Hello, I am living in Morocco but have been subscribed through a french premium account but now I would like to switch it to a Moroccan p...
  • Joan
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to login with a university mail which is not exist now

Firstly this is not my main account. I can't login on my computer to main account. I was using Spotify with university mail . They was using Google for mail system then they changed it to Zimbra. It's still logged in my phone but now i don't now how ...

  • Newbie
  • Firstly this is not my main account. I can't login on my computer to main account. I was using Spotify with university mail . They was using Google for mail system then they changed it to Zimbra. It'...
  • Joan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Spotify TV app keeps logging out

PlanPremiumCountryNetherlandsDevicePhilips 49PUS6412 (TV)Operating SystemAndroid My Question or IssueFor a couple of weeks now, my TV app refuses to keep me logged in to my Spotify account. Each time I need to log in via either my phone or by enterin...

  • Newbie
  • Plan Premium Country Netherlands Device Philips 49PUS6412 (TV) Operating System Android   My Question or Issue For a couple of weeks now, my TV app refuses to keep me logged in to my S...
  • aloya0981
  • Newbie
  • 6327 Views
  • 8 replies
  • 2 likes
  • Account
    Login
  • 6327 Views
  • 8 replies
  • 2 likes

Superuser Contribution unable to change country in account settings

PlanPremiumCountryNorwayDeviceSamsung Galaxy s22Operating SystemAndroid My Question or IssueI moved to Norway and try to change the country and payment to Norway/NOK. But when I try to edit account the country option is unselectable/greyed out.When t...

  • Visitor
  • Plan Premium Country Norway Device Samsung Galaxy s22 Operating System Android   My Question or Issue I moved to Norway and try to change the country and payment to Norway/NOK. But whe...
  • OscarDC
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't listen to music, it doesn't show playlists and my favorite music

when I try to listen to music - it turns off. When I open playlists, they give an error. When I turn on the artist's music - it turns on for a second and turns off, maybe my account is blocked?

  • Visitor
  • when I try to listen to music - it turns off. When I open playlists, they give an error. When I turn on the artist's music - it turns on for a second and turns off, maybe my account is blocked?
  • OscarDC
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes