Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8528 Views
  • 1 replies
  • 9 likes
  • Security
  • 8528 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475968 Views
  • 978 replies
  • 111 likes
  • Account
  • 475968 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208160 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208160 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119318 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119318 Views
  • 72 replies
  • 12 likes

Superuser Contribution This email is already connected to an account

I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?

  • Visitor
  • I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?
  • Phafa
  • Visitor
  • 21761 Views
  • 11 replies
  • 2 likes
  • Account
  • 21761 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution I have lost access to my Spotify account

PlanPremiumCountryUkraineDevice(iPhone XS, Samsung phone, 2 PCs)Operating System(iOS last, Windows 10,etc.) My Question or IssueI have lost access to my Spotify account. One day I was logged out of all my devices, and I could no longer log into my ac...

  • Casual Listener
  • Plan Premium Country Ukraine Device (iPhone XS, Samsung phone, 2 PCs) Operating System (iOS last, Windows 10,etc.)   My Question or Issue I have lost access to my Spotify account. One ...
  • Not applicable
  • 1455 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1455 Views
  • 9 replies
  • 0 likes

2 User ID's but only 1 email

Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family Country - USA Device - iPhone 14 (issue is with the phone) & MacBook Air Early 2015 (no issue with the MacBook) Operating SystemiPhone: 18.1.1Ma...

  • Casual Listener
  • Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family   Country - USA   Device - iPhone 14 (issue is with the phone) & MacBook Ai...
  • Maxim
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 188 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t log in via facebook

I have a premium account and have only ever logged in via Facebook. Suddenly I was logged out of Spotify and cannot log back in. I follow the steps of logging in via facebook and it says “this email and password combination is incorrect”. This is on ...

  • Casual Listener
  • I have a premium account and have only ever logged in via Facebook. Suddenly I was logged out of Spotify and cannot log back in. I follow the steps of logging in via facebook and it says “this email ...
  • Ksmith94
  • Visitor
  • 4185 Views
  • 6 replies
  • 0 likes
  • 4185 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't Sign in to Hulu with Spotify Premium/Hulu subscription (HELP)

PlanPremium w/ Hulu My Question or IssueI currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it automatically switches to another account I no longer use. I tr...

  • Newbie
  • Plan Premium w/ Hulu   My Question or Issue I currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it...
  • Scottthechevy
  • Newbie
  • 18386 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 18386 Views
  • 9 replies
  • 0 likes

Superuser Contribution Zwrot

Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc.Nagroda Bezpłatna/PremiumKrajuPolskaUrządzeniatelefon iPhone XsSystem operacyjnyios 13 Moje pytanie lub problemCześć. Nie wiem, gdzie ...

  • Visitor
  • Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc. Nagroda Bezpłatna/Premium Kraju Polska Urządzenia telefon iPhone Xs System...
  • pazio1698
  • Visitor
  • 13746 Views
  • 7 replies
  • 1 likes
  • Other
  • 13746 Views
  • 7 replies
  • 1 likes

Image Gallery Not Updating (Spotify for Artists)

I'm a Spotify for Artists user for years. Recently, I updated my image gallery - the photos that go with your artist bio at the bottom of the page. It looks fine on my desktop. However, on the Spotify app, it hasn't updated the photos. It's been over...

  • Regular
  • I'm a Spotify for Artists user for years. Recently, I updated my image gallery - the photos that go with your artist bio at the bottom of the page. It looks fine on my desktop. However, on the Spotif...
  • ToHellWithTradition
  • Visitor
  • 315 Views
  • 4 replies
  • 0 likes
  • Account
  • 315 Views
  • 4 replies
  • 0 likes

Changing location

I cannot change my location from Ireland to Australia in order to use a new payment method (Australian credit card). The option to change region is currently locked in my account settings.

  • Visitor
  • I cannot change my location from Ireland to Australia in order to use a new payment method (Australian credit card). The option to change region is currently locked in my account settings.  
  • xMarleenx
  • Visitor
  • 174 Views
  • 3 replies
  • 0 likes
  • Account
  • 174 Views
  • 3 replies
  • 0 likes

Gift card error "You can't apply this Premium code to your account"

$60 premium gift card that I'm trying to add to existing premium individual account. I enter the pin and get "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined ...

  • Visitor
  • $60 premium gift card that I'm trying to add to existing premium individual account. I enter the pin and get "You can't apply this Premium code to your account. This is likely because you have an exi...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Login stuck on facebook, can't change country address, can't log in with google.

Login stuck on facebook, can't change country address, can't log in with google. The system is requiring me to login using Facebook, and I cannot set a password (the password box is inactive). I am trying to share my family account with my son, but w...

  • Visitor
  • Login stuck on facebook, can't change country address, can't log in with google.   The system is requiring me to login using Facebook, and I cannot set a password (the password box is inactive...
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • Account
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Commercial Considerations"

Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significantly affects me. Spotify’s recommendation system fi...

  • Regular
  • Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significa...
  • matan1
  • Casual Listener
  • 617 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 617 Views
  • 6 replies
  • 0 likes

How can I set up or edit my two-factor authentication processes?

I needed to log in in a web browser and had to use 2FA. However, I do usually work with an authenticator app, which is generally more secure than an email. Is there a way to set up how my 2FA works?

  • Visitor
  • I needed to log in in a web browser and had to use 2FA. However, I do usually work with an authenticator app, which is generally more secure than an email. Is there a way to set up how my 2FA works?
  • EzraTubbs
  • Visitor
  • 5979 Views
  • 3 replies
  • 3 likes
  • 5979 Views
  • 3 replies
  • 3 likes

Superuser Contribution I can't log into spotify from my new device

I recently upgraded my iPhone from a 5 to an 11. I can't log into spotify from my new phone. It says "something went wrong. please try again later." Well...what's going wrong and how can I fix it?? I think I did forget my password a couple times on m...

  • Casual Listener
  •   I recently upgraded my iPhone from a 5 to an 11.  I can't log into spotify from my new phone.  It says "something went wrong. please try again later."  Well...what's going wron...
  • Not applicable
  • 3725 Views
  • 10 replies
  • 0 likes
  • Account
  • 3725 Views
  • 10 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 161643 Views
  • 133 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 161643 Views
  • 133 replies
  • 7 likes

How do i make an artist page - my album was uploaded by any distributor

10 years ago i uploaded an album to a distributor called zimbalam that has been released at spotify: https://open.spotify.com/intl-de/album/67lEabYmnaiLnNuwrgmeZV Now I want to make an artist page at spotify and to be related to this album and some o...

  • Casual Listener
  • 10 years ago i uploaded an album to a distributor called zimbalam that has been released at spotify: https://open.spotify.com/intl-de/album/67lEabYmnaiLnNuwrgmeZV Now I want to make an artist page at...
  • Maxim
  • Spotify Star
  • 212 Views
  • 5 replies
  • 0 likes
  • 212 Views
  • 5 replies
  • 0 likes

Unable to change country setting

PlanPremiumCountryUSA -> IndiaDeviceMacbook Chrome My Question or IssueI moved from USA to India few months ago. And I am not able to change country settingCountry setting:I tried changing the country setting. But, it is grayed out i.e disabled. I us...

  • Casual Listener
  • Plan Premium Country USA -> India Device Macbook Chrome      My Question or Issue I moved from USA to India few months ago. And I am not able to change country setting Cou...
  • ValorousHalo
  • Newbie
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution someone went on my device posting something inappropriate and now I'm ban

My account got banned because my brother went on my account on my device and posted me naked now I'm banned. I have tried to contact the bot/person who sent me the message of my ban. I would like to fix this misunderstanding.

  • Visitor
  • My account got banned because my brother went on my account on my device and posted me naked now I'm banned. I have tried to contact the bot/person who sent me the message of my ban. I would like to ...
  • MihailY
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution recently played not syncing with my devices

I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘ about 4 weeks ago wasnt this a problem- I saw which playlists and songs I’m listening t...

  • Casual Listener
  • I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘   about 4 weeks ago wasn...
  • kristianodie
  • Casual Listener
  • 14472 Views
  • 24 replies
  • 27 likes
  • 14472 Views
  • 24 replies
  • 27 likes

Solved!!Superuser Contribution Manage Offline Devices

I can no longer manage offline devices. it is no longer an option in my settings.i currently have a premium account. were there changes?

  • Casual Listener
  • I can no longer manage offline devices.  it is no longer an option in my settings. i currently have a premium account.  were there changes?
  • bigk2hc
  • Casual Listener
  • 52690 Views
  • 39 replies
  • 29 likes
  • 52690 Views
  • 39 replies
  • 29 likes