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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • hermionecortez
  • Visitor
  • 153609 Views
  • 173 replies
  • 12 likes
  • Account
    Free
  • 153609 Views
  • 173 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10485 Views
  • 3 replies
  • 9 likes
  • Security
  • 10485 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505053 Views
  • 985 replies
  • 112 likes
  • Account
  • 505053 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124205 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124205 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Address

How do you find your address for a duo account I can't find out how  

  • Visitor
  • How do you find your address for a duo account I can't find out how   
  • Eni
  • Moderator
  • 20226 Views
  • 3 replies
  • 0 likes
  • 20226 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do add my phone number to my existing Spotify account

I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods

  • Newbie
  • I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods
  • Medecode
  • Newbie
  • 6262 Views
  • 5 replies
  • 0 likes
  • 6262 Views
  • 5 replies
  • 0 likes

Superuser Contribution Email verification doesn't work.

I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my computer and also on my phone. Same issue every time.

  • Visitor
  • I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my compu...
  • Brazenhead
  • Newbie
  • 6013 Views
  • 23 replies
  • 1 likes
  • 6013 Views
  • 23 replies
  • 1 likes

You are charging my credit card and I don't know why

I haven't used your service as I remember. I need for you to stop charging my credit card.

  • Visitor
  • I haven't used your service as I remember. I need for you to stop charging my credit card.
  • Bittencourt
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Roku Spotify App Not Displaying Animations

PlanPremiumCountryUnited StatesDeviceRokuTVOperating SystemRoku OS 12.5.0 My Question or IssueSince the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the ...

  • Casual Listener
  • Plan Premium Country United States Device RokuTV Operating System Roku OS 12.5.0   My Question or Issue Since the past couple of weeks, animations are not being displayed on the Roku T...
  • dburt218
  • Casual Listener
  • 2590 Views
  • 14 replies
  • 4 likes
  • Account
    Premium
  • 2590 Views
  • 14 replies
  • 4 likes

Solved!!Superuser Contribution No Pair Code

Everytime I login to a device it’s now asking for a pair code. I’ve checked my email, nothing. I’ve used Spotify.com/pair and it is even asking for a pair code.Everywhere I login it appears to ask for this now and I have no idea what’s going on.I tri...

  • Casual Listener
  • Everytime I login to a device it’s now asking for a pair code. I’ve checked my email, nothing. I’ve used Spotify.com/pair and it is even asking for a pair code. Everywhere I login it appears to as...
  • MightNight72890
  • Visitor
  • 20023 Views
  • 4 replies
  • 0 likes
  • 20023 Views
  • 4 replies
  • 0 likes

How can I change the name that shows when I’m connected to Bluetooth?

PlanDuoCountryUS DeviceiPhone 15 Pro MaxOperating SystemiOS version 18.3.2 My Question or IssueI want to change the name I see when connected to Bluetooth. It’s highlighted in green with the Bluetooth symbol and my name. I want to use my actual name....

  • Regular
  • Plan Duo Country US   Device iPhone 15 Pro Max Operating System iOS version 18.3.2   My Question or Issue I want to change the name I see when connected to Bluetooth. It’s highli...
  • Maxim
  • Spotify Star
  • 332 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 332 Views
  • 8 replies
  • 0 likes

Solved!! Purchase Playlists with Spotify Premium

HiI have a Premium Account and I want to purchase some Playlists so that I can listen to the mp3´s on my old iPod Nano and burn the music to cd´s.But I am unable to find a "get" or "buy" or "purchase" button/option in Spotify.How can I buy music with...

  • Casual Listener
  • Hi I have a Premium Account and I want to purchase some Playlists so that I can listen to the mp3´s on my old iPod Nano and burn the music to cd´s. But I am unable to find a "get" or "buy" or "pu...
  • Vincent26
  • Visitor
  • 15056 Views
  • 8 replies
  • 0 likes
  • 15056 Views
  • 8 replies
  • 0 likes

Superuser Contribution Créer un compte pour un enfant de 13 ans : Spotify répond que n'a pas l'âge

Bonjour,Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes trop jeune pour spotify".Je souhaite lui ouvrir ce co...

  • Newbie
  • Bonjour, Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes ...
  • Vasil
  • Moderator
  • 1259 Views
  • 3 replies
  • 0 likes
  • 1259 Views
  • 3 replies
  • 0 likes

Superuser Contribution zmiana planu - dodana osoba nie może korzystać

Dodałam córkę do planu family ,a u niej nadal nie jest to dostępna opcja, choć u mnie jest ona normalnie dodana jako członek planu- nie może z niego korzystać.Przyjęła zaproszenie, ma konto itp.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy ...

  • Visitor
  • Dodałam córkę do planu family ,a u niej nadal nie jest to dostępna opcja, choć u mnie jest ona normalnie dodana jako członek planu- nie może z niego korzystać. Przyjęła zaproszenie, ma konto itp. P...
  • OscarDC
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify keep resetting my password?

PlanFreeCountryGermany In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcasts. But like every 1 or 2 weeks Spotify keeps resetting my passwor...

  • Newbie
  • Plan Free Country Germany   In my currenty job most of the internet sites are blocked and just a few sites are whitelisted. One of them is spotify, which I use to listen to music and podcas...
  • TheRealQuix
  • Newbie
  • 12694 Views
  • 32 replies
  • 3 likes
  • Login
  • 12694 Views
  • 32 replies
  • 3 likes

How do I unblock someone who blocked me?

We would both like to unblock each other but we can not find each other's profile.

  • Casual Listener
  • We would both like to unblock each other but we can not find each other's profile.
  • lilziesbro
  • Casual Listener
  • 471 Views
  • 3 replies
  • 1 likes
  • 471 Views
  • 3 replies
  • 1 likes

Solved!! Idea: Radio where you can choose ratio of new music and saved

Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype.Anyways, there should be a slider where we can choose how much of a ratio of new music-saved music we have on a radio station, I always have t...

  • Casual Listener
  • Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype. Anyways, there should be a slider where we can choose how much of a ratio of new music-sa...
  • bighead4
  • Casual Listener
  • 587 Views
  • 3 replies
  • 1 likes
  • Other
  • 587 Views
  • 3 replies
  • 1 likes

Superuser Contribution We can't process your payment

PlanFree/PremiumCountrySpainDeviceiPhone 11 Pro Max and PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have received an email saying you can't process my payment: "We can't process your payment. We're having some trou...

  • Casual Listener
  • Plan Free/Premium Country Spain Device iPhone 11 Pro Max and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have received an email saying you...
  • osmanuel37
  • Visitor
  • 4295 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 4295 Views
  • 4 replies
  • 0 likes

Can’t sign in to an account and restore it

Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restore it, Spotify says this email is not connected to a...

  • Newbie
  • Hello! I have an issue with my girlfriend’s account. She was added to my premium family, and two weeks before her account was automatically signed out from her PC and iPhone. When she tries to restor...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 187 Views
  • 1 replies
  • 0 likes

Can't login with email

I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email is already taken. How can I solve this problem?

  • Newbie
  • I tried to recover my password, but after submitting my email, it shows that the email isn't connected to a Spotify account. When I try to create a new account with the same email, it says the email ...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Login
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't stop playing suggested songs

I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, which was a suggested song. I figured if I just skippe...

  • Casual Listener
  • I just made a playlist dedicated to Pink Season, by Pink Guy, and in the beginning it was working fine, and played 2 or 3 songs normally. Then, it out of nowhere started playing Carly Rae Jepsen, whi...
  • Not applicable
  • 240191 Views
  • 32 replies
  • 15 likes
  • 240191 Views
  • 32 replies
  • 15 likes

Superuser Contribution Unable to create new account or access old account.

Free.Country USA. My Question or IssueI created an account a long time ago and also had an account on anchor.fm a long time ago. I'm trying to access the podcast that I set-up on anchor.fm by logging into my spotify account. Here's the issue, when I ...

  • Visitor
  • Free. Country USA.   My Question or Issue I created an account a long time ago and also had an account on anchor.fm a long time ago.   I'm trying to access the podcast that I set-up o...
  • Joan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 237 Views
  • 1 replies
  • 0 likes

Account Classification

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy am I given a "Free" account classification when my Paypal account is being charged $19.99...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why am ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 137 Views
  • 1 replies
  • 0 likes