Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 135431 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 135431 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10084 Views
  • 3 replies
  • 9 likes
  • Security
  • 10084 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499452 Views
  • 982 replies
  • 112 likes
  • Account
  • 499452 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123103 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123103 Views
  • 72 replies
  • 12 likes

Unable to change country setting

PlanPremiumCountryUSA -> IndiaDeviceMacbook Chrome My Question or IssueI moved from USA to India few months ago. And I am not able to change country settingCountry setting:I tried changing the country setting. But, it is grayed out i.e disabled. I us...

  • Casual Listener
  • Plan Premium Country USA -> India Device Macbook Chrome      My Question or Issue I moved from USA to India few months ago. And I am not able to change country setting Cou...
  • avnikm
  • Visitor
  • 339 Views
  • 2 replies
  • 0 likes
  • Account
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Premium: Living under the same roof or not

PlanFamily PremiumCountryGermany/Greece My Question or IssueI'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"? I pay for the family plan and it should no...

  • Casual Listener
  • Plan Family Premium Country Germany/Greece   My Question or Issue I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continu...
  • 11127926145
  • Newbie
  • 54513 Views
  • 28 replies
  • 47 likes
  • Account
    Premium
    Subscription
  • 54513 Views
  • 28 replies
  • 47 likes

Change Manager in my Premium Family Subscription

I would like to know how I change Manager in my Premium Family Subscription?? I am Manager, but I want to make my partner manager. PlanPremium Family CountryAustralia DeviceiPhone 15Operating System My Question or IssueI would like to know how I chan...

  • Visitor
  • I would like to know how I change Manager in my Premium Family Subscription?? I am Manager, but I want to make my partner manager.  Plan Premium Family  Country Australia  Device ...
  • AdamDamon
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other Regions Ads

PlanPremiumCountryAustraliaDevicePixel 9 Pro and Acer Laptop My Question or IssueRecently, my Spotify Premium has started showing ads from Northern America, mainly the United States of America (e.g., Verizon).I have checked my region/country and it i...

  • Casual Listener
  • Plan Premium Country Australia Device Pixel 9 Pro and Acer Laptop   My Question or Issue Recently, my Spotify Premium has started showing ads from Northern America, mainly the United Sta...
  • Yordan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cancelled premium, then lost all of my liked songs.

before, when i had premium, i had over 1800 liked songs. now i only have 111. i had some in playlists, and tried to recover my playlists but there was nothing there. only an old playlist that was there when i first logged back into my account. i dont...

  • Casual Listener
  • before, when i had premium, i had over 1800 liked songs.  now i only have 111.  i had some in playlists, and tried to recover my playlists but there was nothing there.  only an old pla...
  • Not applicable
  • 1676 Views
  • 4 replies
  • 0 likes
  • 1676 Views
  • 4 replies
  • 0 likes

Would like my old account from previous phone

My old account had five stations with close to 200 songs how do I get that back?

  • Visitor
  • My old account had five stations with close to 200 songs how do I get that back?
  • Not applicable
  • 3502 Views
  • 4 replies
  • 0 likes
  • 3502 Views
  • 4 replies
  • 0 likes

Deleted Playlist by Spotify after having changed plan

I created my Playlist before submitting the premium plan, then, after a few months I decided to go back to the free plan and suddenly all my Playlists has been deleted (not by me). How can I restore them? PlanFree/PremiumCountryItaly/ Hong KongDevice...

  • Visitor
  • I created my Playlist before submitting the premium plan, then, after a few months I decided to go back to the free plan and suddenly all my Playlists has been deleted (not by me).  How can I r...
  • Dwainew
  • Newbie
  • 359 Views
  • 2 replies
  • 0 likes
  • Account
  • 359 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login problems

Hello PhilBern! I have the same problem as you. Did anyone help you? Could you finally solve it?I look for ward your reply.

  • Visitor
  • Hello PhilBern! I have the same problem as you. Did anyone help you? Could you finally solve it? I look for ward your reply.
  • Eni
  • Moderator
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
  • 274 Views
  • 2 replies
  • 0 likes

Changed subscription from UK to India

PlanPremium UK to Premium IndiaCountryUK to India My Question or IssueI had a premium subscription in the UK that I cancelled and using the same email I subscribed to Premium in India where I am now. Premium has been working fine for months on my And...

  • Visitor
  • Plan Premium UK to Premium India Country UK to India   My Question or Issue I had a premium subscription in the UK that I cancelled and using the same email I subscribed to Premium in Indi...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant create a new account

PlanFreeCountrySpainDevicePersonal ComputerOperating SystemWindows 10 My Question or IssueI can't log in with my personal email . So I create a new Gmail account and i try to create a new Spotify Account.I enter all the details required on the form. ...

  • Casual Listener
  • Plan Free Country Spain Device Personal Computer Operating System Windows 10   My Question or Issue I can't log in with my personal email . So I create a new Gmail account and i try to...
  • PaulBattery
  • Casual Listener
  • 990 Views
  • 6 replies
  • 0 likes
  • Account
  • 990 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music language filter

IT would be fantastic If Spotify finaly adres the foreign language music in users playlists!!! IT si so enoying to have to skipp every second song in every "recomandation" playlist, just because noone in Spotify team is listening to their users. Anyo...

  • Newbie
  • IT would be fantastic If Spotify finaly adres the foreign language music in users playlists!!! IT si so enoying to have to skipp every second song in every "recomandation" playlist, just because noon...
  • stcorbett
  • Visitor
  • 1961 Views
  • 4 replies
  • 4 likes
  • Account
    Other
    Premium
    Subscription
  • 1961 Views
  • 4 replies
  • 4 likes

Premium Plan not working

PlanStudent PremiumCountryIndia DeviceRealme 5, Asus Tuf F15Operating System(Android 10, Windows 10.) My Question or IssueI have paid for student premium, the plan shows up on my mobile but no matter how many times I log-out and log-in, it doesn't wo...

  • Visitor
  • Plan Student Premium Country India   Device Realme 5, Asus Tuf F15 Operating System (Android 10, Windows 10.)   My Question or Issue I have paid for student premium, the plan s...
  • Anyk17
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 104 Views
  • 1 replies
  • 0 likes

Can't change email

When I follow the steps to change my email I receive this error:"For your protection we are unable to process your request at the moment. Please try again later"

  • Casual Listener
  • When I follow the steps to change my email I receive this error: "For your protection we are unable to process your request at the moment. Please try again later"
  • Stellagoddammit
  • Visitor
  • 1953 Views
  • 5 replies
  • 1 likes
  • 1953 Views
  • 5 replies
  • 1 likes

Manager help

PlanPremium duoCountryAustraliaDevice Samsung SE20 mavbe My Question or IssueSo my husband and I was sharing the same account, so we where both managers. I have now brought premium duo and send myself an invite from his account. I then click the link...

  • Visitor
  • Plan Premium duo Country Australia Device  Samsung SE20 mavbe      My Question or Issue So my husband and I was sharing the same account, so we where both managers. I hav...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Won't let me change to my existing email

I recently logged into my account on my phone after only using Spotify on my laptop for a while, and therefore have been using it more often. I wanted to log in to other websites that linked to my Spotify account - specifically Superfan - but ran int...

  • Newbie
  •   I recently logged into my account on my phone after only using Spotify on my laptop for a while, and therefore have been using it more often. I wanted to log in to other websites that linked t...
  • user-removed
  • Not applicable
  • 884 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 884 Views
  • 3 replies
  • 0 likes

Family plan member can’t log in

My Question or IssueI have premium family I have 3 members including myself my wife’s account just randomly logged her out can’t sign her back in. Had the premium family Spotify for a couple years had no issues but this morning she couldn’t log in if...

  • Newbie
  •     My Question or Issue I have premium family I have 3 members including myself my wife’s account just randomly logged her out can’t sign her back in.  Had the premium family Spoti...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed my region to korea and want to verify my age

I changed my region to korea because I live in Seoul and there is a age restriction but I don't find anything to trigger the verification with my korean ID

  • Regular
  • I changed my region to korea because I live in Seoul and there is a age restriction but I don't find anything to trigger the verification with my korean ID
  • henrynam00
  • Regular
  • 2732 Views
  • 15 replies
  • 1 likes
  • 2732 Views
  • 15 replies
  • 1 likes

Superuser Contribution I took Spotify premium and I'm still not able to access few features

My premium of Spotify is having issues I am not able to access features like jamming and options like sorting playlist by costom order or title I checked if any update is pending but it's all up to date and I'm still suffering this issue please work ...

  • Visitor
  • My premium of Spotify is having issues I am not able to access features like jamming and options like sorting playlist by costom order or title I checked if any update is pending but it's all up to d...
  • Ivelina
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Student Discount Expired - No Email Sent & Charged Full Premium

My premium student discount expired in October but I have only just noticed that the amount charged to my payment method doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email alert to notify you that the discount period...

  • Newbie
  • My premium student discount expired in October but I have only just noticed that the amount charged to my payment method doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an...
  • Urmom18
  • Visitor
  • 967 Views
  • 2 replies
  • 0 likes
  • 967 Views
  • 2 replies
  • 0 likes

Solved!! Email is taken after deleting my old account.

PlanPremiumCountryIsraelDeviceSamsung Galaxy S20 UltraOperating SystemWindows 10 My Question or Issue15 days ago I deleted my old account and created a new one for a fresh start...However, I can't change my new account's email to the older one, and m...

  • Visitor
  • Plan Premium Country Israel Device Samsung Galaxy S20 Ultra Operating System Windows 10   My Question or Issue 15 days ago I deleted my old account and created a new one for a fresh st...
  • Not applicable
  • 6375 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 6375 Views
  • 2 replies
  • 0 likes