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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8509 Views
  • 1 replies
  • 9 likes
  • Security
  • 8509 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475907 Views
  • 978 replies
  • 111 likes
  • Account
  • 475907 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208122 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208122 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119290 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119290 Views
  • 72 replies
  • 12 likes

Unable to update country settings.

I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.

  • Casual Listener
  • I have moved from US. I am unable to update the country when I log in and try to update it. The selection for country is currently on the US, but is greyed out so I can’t select a different country.
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

switch to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a new premium member. If I switch to duo to add my wife, do we both still get the first ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
  • Rogneesh
  • Casual Listener
  • 82 Views
  • 2 replies
  • 0 likes
  • Premium
  • 82 Views
  • 2 replies
  • 0 likes

I wish to cancel my spotify but I do not know my account log in

I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?

  • Visitor
  • I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?
  • 1Rey048B
  • Visitor
  • 826 Views
  • 2 replies
  • 1 likes
  • 826 Views
  • 2 replies
  • 1 likes

Resetting my password is impossible.

PlanPremiumCountryUSDeviceLaptop, Chrome, Firefox… My Question or Issue I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform will not accept any password I put in, no matter what it is. I’ve checked to...

  • Casual Listener
  • Plan Premium Country US Device Laptop, Chrome, Firefox…  My Question or Issue   I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 179 Views
  • 1 replies
  • 0 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

  • Music Fan
  • Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...
  • Xxxr
  • Visitor
  • 1257 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Premium
  • 1257 Views
  • 6 replies
  • 3 likes

Superuser Contribution I don't got premium and Spotify on my phone won't work when I try to play music

PlanFreeCountry: Vietnam currently but acc was made is Aus DeviceiPhone 13Operating SystemiOS 18.1.1 My Question or IssueRight now I am in Vietnam for a holiday, I made my spotify account in Australia, whenever I try to play a song on my laptop it wo...

  • Visitor
  •   Plan Free Country: Vietnam currently but acc was made is Aus   Device iPhone 13 Operating System iOS 18.1.1   My Question or Issue Right now I am in Vietnam for a holiday,...
  • Novy
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution login error 409 on an old iPhone 4 (MC603ZP)

Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials (the super long user name) and the password (which...

  • Visitor
  • Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials...
  • JuliePB
  • Visitor
  • 32534 Views
  • 71 replies
  • 19 likes
  • 32534 Views
  • 71 replies
  • 19 likes

Why do I get a password change message every week?

I only use Spotify on my smart TV, but I still get a weekly request to change my password, saying there's been a log-in detected on another device. It's a real pain having to keep logging-in using the TV

  • Visitor
  • I only use Spotify on my smart TV, but I still get a weekly request to change my password, saying there's been a log-in detected on another device. It's a real pain having to keep logging-in using t...
  • Billy-J
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

I deleted an old account in order to use that accounts email address on another account.

PlanPremium (Family)CountryDenmark My Question or IssueMy main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my facebook back in the day, i have changed email address. I have then at some p...

  • Casual Listener
  • Plan Premium (Family) Country Denmark     My Question or Issue My main account i use for spotify is the one connected to my facebook account. However since connecting spotify to my f...
  • Maxim
  • Spotify Star
  • 149 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 149 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add family member to my family plan

I have been using Spotify for a long time and I have had premium individual plan. Today I tried to switch to family plan and it seems to me that I managed to do that, but I still can not add my husband to this plan as it says we are in different coun...

  • Visitor
  • I have been using Spotify for a long time and I have had premium individual plan. Today I tried to switch to family plan and it seems to me that I managed to do that, but I still can not add my husba...
  • Vasil
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Gift card doesn’t redeem

I had bought a $30 3 month gift card for premium and each time I try to redeem it it dosnt work.

  • Casual Listener
  • I had bought a $30 3 month gift card for premium and each time I try to redeem it it dosnt work.
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

  • Newbie
  • Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...
  • Blckmmb
  • Casual Listener
  • 8619 Views
  • 12 replies
  • 1 likes
  • Subscription
  • 8619 Views
  • 12 replies
  • 1 likes

American Express payment method falsely declining card

Hi, I sent in a contact form earlier today. I'm kind of surprised there is no auto-reply set up with it to confirm receipt of the message. Anyway, spotify.com is declining my AmEx with both the front and back CVV/CVC codes (only thing I could think o...

  • Regular
  • Hi,   I sent in a contact form earlier today. I'm kind of surprised there is no auto-reply set up with it to confirm receipt of the message. Anyway, spotify.com is declining my AmEx with both ...
  • samianur
  • Visitor
  • 17171 Views
  • 68 replies
  • 2 likes
  • 17171 Views
  • 68 replies
  • 2 likes

Superuser Contribution Very frequent password reset requests

My Question or Issue Hi,Someone/something very frequently requests password resets for my account. Is there a way to block password requests from this source? It's annoying to receive spam like this and I wonder whether someone is trying to access my...

  • Casual Listener
  • My Question or Issue  Hi, Someone/something very frequently requests password resets for my account. Is there a way to block password requests from this source? It's annoying to receive spam l...
  • Maria
  • Moderator
  • 3313 Views
  • 7 replies
  • 1 likes
  • Account
    Free
    Login
    Security
  • 3313 Views
  • 7 replies
  • 1 likes

How do I link another account to my Spotify to unblock content?

I’ve subscribed to a membership for additional content from a podcast I listen to frequently. To access the members-only episodes, I need to link my account with Will Media. The process asks for my email, and I receive a verification code, but when I...

  • Newbie
  • I’ve subscribed to a membership for additional content from a podcast I listen to frequently. To access the members-only episodes, I need to link my account with Will Media. The process asks for my e...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Also I want to make sure I don't get billed for two accounts . randellsr

I already have an account and for me to log in they gave me a three-month free account and I don't want to have two accounts and get billed for two

  • Regular
  • I already have an account and for me to log in they gave me a three-month free account and I don't want to have two accounts and get billed for two
  • Maxim
  • Spotify Star
  • 121 Views
  • 2 replies
  • 0 likes
  • 121 Views
  • 2 replies
  • 0 likes

Solved!! My email is not recognized as existing account even though I have one

When I try to connect, it says my login or password is incorrect. When I try to reset my password, it says my login does not exist. But then when I try to create an account with that same login, it says that an account already exists !!! So I am stuc...

  • Casual Listener
  • When I try to connect, it says my login or password is incorrect. When I try to reset my password, it says my login does not exist. But then when I try to create an account with that same login, it s...
  • randellsr
  • Regular
  • 624 Views
  • 7 replies
  • 0 likes
  • 624 Views
  • 7 replies
  • 0 likes

Supposedly payment problems with my Spotify Premiu

I received an email (my email address is correct) that there are supposedly payment problems with my Spotify Premium: ‘Payment problem with your Spotify Premium. Unfortunately, we were unable to successfully process your payment for Spotify Premium. ...

  • Casual Listener
  • I received an email (my email address is correct) that there are supposedly payment problems with my Spotify Premium: ‘Payment problem with your Spotify Premium. Unfortunately, we were unable to succ...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am a premium duo plan member. I do not seem to have the same capabilities

I’d like to listen to the audiobook Bible, read by Robert Suchet. It is free for my husband (plan manager) but Spotify is asking me to pay for it. Can you help?

  • Visitor
  • I’d like to listen to the audiobook Bible, read by Robert Suchet. It is free for my husband (plan manager) but Spotify is asking me to pay for it. Can you help?
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes